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files not recognized by raw format support in Lightroom

Forum|Forum|8 years ago
April 19, 2017
3 replies
12974 views

I am using Lighroom 4 and just reinstalled after a hard drive issues. I tried to import photos ( CR2 files) from my Canon EOS 70D camera and when trying to import got the message

The files are not recognized by the raw format support in Lightroom.

My lightroom says it has all of the updates, but do i need to purchase the update from the adobe website?

Please help.

thanks!

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Correct answer Mohit Goyal

Hi katiev,

Lightroom 4 version is not compatible with the Canon EOS 70D, you can try few things to get going.

1. You can upgrade your Lightroom 4 to Lightroom 6/2015 version and it will support the raw format for Canon EOS 70D.

Else,

2. You can download the free DNG converter 9.10 and you can convert the Canon raw images to DNG format and use it with Lightroom 4.

Check the download links

Window: Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 9.10

Mac: Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.10

Regards,

Mohit

Community Manager

Correct answer

Community Manager

Hi katiev,

Lightroom 4 version is not compatible with the Canon EOS 70D, you can try few things to get going.

1. You can upgrade your Lightroom 4 to Lightroom 6/2015 version and it will support the raw format for Canon EOS 70D.

Else,

2. You can download the free DNG converter 9.10 and you can convert the Canon raw images to DNG format and use it with Lightroom 4.

Check the download links

Window: Adobe - Adobe Camera Raw and DNG Converter : For Windows : Adobe DNG Converter 9.10

Mac: Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Adobe DNG Converter 9.10

Regards,

Mohit

k2007t@gmail.com

New Participant

Hi,

I have the same problem. I have Lightroom 5.7.1. When I tried to import .ARW files from my Sony A7RII, Lightroom first indicates that "Preview unavailable for this file". Then after I checked those files and imported them, I got a message "The files are not recognized the the raw format support in Lightroom".

Please help.

Community Expert

Same answer.

Your camera was first supported in Lightroom 6.1.1.

Cameras supported by Camera Raw

Either pay to upgrade to Lightroom 6 then free update to 6.10.1. Then edit your Raw files.

Or join the Cloud (then free update to Cloud CC 2015.10.1). Then edit your Raw files.

Or convert to DNG then edit the DNG files in 5.7.1.

Inspiring

Download the free Adobe DNG converter, convert to DNG.

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

Community Expert

Your version is old enough that it may not work with the RAW update for those files

Buy Lightroom 6 https://helpx.adobe.com/creative-cloud/help/download-install-single-app-Lightroom-6.html

-Lightroom serial number will work on both Windows and Mac versions https://forums.adobe.com/thread/2179765