Garbled Images

Question

Hi! 
Coul you please help me? After I download the pictures to Lightroom Classic (from Canon) some of them go broken or corrupt ( see screenshots attached). 
I import them from RAW (canon) to DNG, I can see the photos correctly in the camara. I saved the photos in raw and jpg. The jpg images are fine. 
 
I´ve changed the memory card, ScanDisk extreme pro, for a new one and still happens and It seems to go worse this last time. I´ve change the camara and still happend, I´ve change the coputer and still happend. 
 
Does anybody else experiences this? 
Any advice or point in the right direction would be very appriciated.
 
All the best
Virginia

[moved from bugs to discussions according to the community rules - Mod.]

johnrellis · Answer

That kind of visual garbling is usually caused by a hardware problem or a buggy graphics driver.

1. For hardware, it sounds like you've swapped out the entire chain: camera, memory card, computer. Make sure you've tried a different USB cable and card reader (if it isn't built-in to the computers). Swapping computers would typically avoid a buggy graphics driver, but just to be sure:

2. Try setting Preferences > Performance > Use Graphics Processor to Off and importing new photos.

3. Then try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

and importing new photos.

4. If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

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