Participating Frequently

Question

Grey screen in Develop module!

Forum|Forum|5 years ago
March 22, 2020
6 replies
5212 views

Hi Guys!

My develop module doesn't work and I can't edit photos anymore in LR classic. It just happens as I updated LR to the latest version. I tried to uncheck the use gra

phic processor option but it doesn't work it's already stuck to off as you can see in the attached photo. Any help please?!

Problem or error

This topic has been closed for replies.

GoldingD

Legend

Additional helpfull info

Please post your system information LRC reports it. Click on Help, System Info, Copy. Paste into reply (not as an attachment). Info of interest from first line down to just past plugin info, Info after plugin info just takes up space.

Dr LightAuthor

Participating Frequently

Lightroom Classic version: 9.2 [ 202001311240-2d026470 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.18363
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.3 GHz
SqLite Version: 3.30.1
Built-in memory: 8105.8 MB
Real memory available to Lightroom: 8105.8 MB
Real memory used by Lightroom: 627.9 MB (7.7%)
Virtual memory used by Lightroom: 707.4 MB
GDI objects count: 717
USER objects count: 1918
Process handles count: 1668
Memory cache size: 167.6MB
Internal Camera Raw version: 12.2 [ 384 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 72MB / 4052MB (1%)
Camera Raw real memory: 86MB / 8105MB (1%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: AMD Radeon(TM) R9 M375 (8.17.10.1395)

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\z51\Desktop\October Protests\October Protests-2.lrcat
Settings Folder: C:\Users\z51\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Export to Photomatix Pro
3) Facebook
4) Flickr
5) HDR Efex Pro 2
6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 1616
Subsystem : 382417aa
Revision : 9
Video Memory : 128
Adapter #2: Vendor : 1002
Device : 6820
Subsystem : 382417aa
Revision : 81
Video Memory : fea
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: Speakers (Realtek High Definition Audio)
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: 12.1x4
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 5500
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 20.19.15.4624
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 20.19.15.4624
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_blend_color GL_EXT_abgr GL_EXT_texture3D GL_EXT_clip_volume_hint GL_EXT_compiled_vertex_array GL_SGIS_texture_edge_clamp GL_SGIS_generate_mipmap GL_EXT_draw_range_elements GL_SGIS_texture_lod GL_EXT_rescale_normal GL_EXT_packed_pixels GL_EXT_texture_edge_clamp GL_EXT_separate_specular_color GL_ARB_multitexture GL_ARB_map_buffer_alignment GL_ARB_conservative_depth GL_EXT_texture_env_combine GL_EXT_bgra GL_EXT_blend_func_separate GL_EXT_secondary_color GL_EXT_fog_coord GL_EXT_texture_env_add GL_ARB_texture_cube_map GL_ARB_transpose_matrix GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_texture_env_add GL_IBM_texture_mirrored_repeat GL_ARB_texture_mirrored_repeat GL_EXT_multi_draw_arrays GL_SUN_multi_draw_arrays GL_NV_blend_square GL_ARB_texture_compression GL_3DFX_texture_compression_FXT1 GL_EXT_texture_filter_anisotropic GL_ARB_texture_border_clamp GL_ARB_point_parameters GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_ARB_shadow GL_ARB_window_pos GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_ARB_vertex_program GL_EXT_texture_rectangle GL_ARB_fragment_program GL_EXT_stencil_two_side GL_ATI_separate_stencil GL_ARB_vertex_buffer_object GL_EXT_texture_lod_bias GL_ARB_occlusion_query GL_ARB_fragment_shader GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_shader GL_NV_texgen_reflection GL_ARB_point_sprite GL_ARB_fragment_program_shadow GL_EXT_blend_equation_separate GL_ARB_depth_texture GL_ARB_texture_rectangle GL_ARB_draw_buffers GL_ARB_color_buffer_float GL_ARB_half_float_pixel GL_ARB_texture_float GL_ARB_pixel_buffer_object GL_ARB_texture_barrier GL_EXT_framebuffer_object GL_ARB_draw_instanced GL_ARB_half_float_vertex GL_ARB_occlusion_query2 GL_EXT_draw_buffers2 GL_WIN_swap_hint GL_EXT_texture_sRGB GL_ARB_multisample GL_EXT_packed_float GL_EXT_texture_shared_exponent GL_ARB_texture_rg GL_ARB_texture_compression_rgtc GL_NV_conditional_render GL_ARB_texture_swizzle GL_EXT_texture_swizzle GL_ARB_texture_gather GL_ARB_sync GL_ARB_cl_event GL_ARB_framebuffer_sRGB GL_EXT_packed_depth_stencil GL_ARB_depth_buffer_float GL_EXT_transform_feedback GL_ARB_transform_feedback2 GL_ARB_draw_indirect GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_ARB_framebuffer_object GL_ARB_framebuffer_no_attachments GL_EXT_texture_array GL_EXT_texture_integer GL_ARB_map_buffer_range GL_ARB_texture_buffer_range GL_EXT_texture_snorm GL_ARB_blend_func_extended GL_INTEL_performance_query GL_ARB_copy_buffer GL_ARB_sampler_objects GL_NV_primitive_restart GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_uniform_buffer_object GL_ARB_depth_clamp GL_ARB_vertex_array_bgra GL_ARB_shader_bit_encoding GL_ARB_draw_buffers_blend GL_ARB_geometry_shader4 GL_EXT_geometry_shader4 GL_ARB_texture_query_lod GL_ARB_explicit_attrib_location GL_ARB_draw_elements_base_vertex GL_EXT_shader_integer_mix GL_ARB_instanced_arrays GL_ARB_base_instance GL_ARB_fragment_coord_conventions GL_EXT_gpu_program_parameters GL_ARB_texture_buffer_object_rgb32 GL_ARB_compatibility GL_ARB_texture_rgb10_a2ui GL_ARB_texture_multisample GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_timer_query GL_EXT_timer_query GL_ARB_tessellation_shader GL_ARB_vertex_array_object GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_texture_cube_map_array GL_EXT_gpu_shader4 GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_INTEL_fragment_shader_ordering GL_ARB_fragment_shader_interlock GL_ARB_clip_control GL_ARB_shader_subroutine GL_ARB_transform_feedback3 GL_ARB_get_program_binary GL_ARB_separate_shader_objects GL_ARB_shader_precision GL_ARB_vertex_attrib_64bit GL_ARB_viewport_array GL_ARB_transform_feedback_instanced GL_ARB_compressed_texture_pixel_storage GL_ARB_shader_atomic_counters GL_ARB_shading_language_packing GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_EXT_texture_storage GL_ARB_compute_shader GL_ARB_vertex_attrib_binding GL_ARB_texture_view GL_ARB_fragment_layer_viewport GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_texture_storage_multisample GL_ARB_buffer_storage GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_query_buffer_object GL_EXT_polygon_offset_clamp GL_ARB_clear_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_debug_output GL_ARB_enhanced_layouts GL_KHR_debug GL_ARB_arrays_of_arrays GL_ARB_texture_query_levels GL_ARB_invalidate_subdata GL_ARB_clear_buffer_object GL_INTEL_map_texture GL_ARB_texture_compression_bptc GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_robustness GL_ARB_robust_buffer_access_behavior GL_EXT_texture_sRGB_decode GL_ARB_copy_image GL_KHR_blend_equation_advanced GL_EXT_direct_state_access GL_ARB_stencil_texturing GL_ARB_texture_stencil8 GL_ARB_explicit_uniform_location GL_ARB_multi_bind GL_ARB_indirect_parameters

Dr LightAuthor

Participating Frequently

GoldingD

Legend

Second observation

2. Screenshot of Develop Module

Please show the entire screeen, lack of filmstrip weakans diagnostics.

GoldingD

Legend

Some things to clear up

1. GPU driver

Being a NVIDIA customer, my experiance with AMD product driver version naming is faulty, so I cannot state, absolutly, that your GPU driver is way out if date.

So, look for an AMD utility orogram to inspect/check/update your GPU driver. Should have been installed on your PC.

Never ever assume Windows Updates will do anything for GPU drivers, it will not (used to sometimes). Do not rely on Auto Updates, they fail.

A newer GPU driver could fix that use GPU problem (or not, how old us this GPU?). If you do indeed find a newer driver, accomplish a clean install.

Per Berntsen

Community Expert

When the image doesn't display in Develop, it's usually caused by a defective monitor profile.

You're on Windows 10, which is known to install low quality monitor profiles from monitor manufacturers when doing updates.

As troubleshooting, and as a possible temporary fix, try setting the monitor profile to sRGB (use Adobe RGB if you have a wide gamut monitor).

Close Lightroom, then press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB profile and set it as default.

If this fixes the issue, it is recommended that you calibrate the monitor with a hardware calibrator.

This will also create and install a custom monitor profile that accurately describes your monitor.

Dr LightAuthor

Participating Frequently

Thanks for your reply! I did what you advised but unfortunately it didn't work 😕😕

Just Shoot Me

Legend

Do you actually have an image selected? If not then the develop module only shows a blank grey screen and the words "No photo selected" in the middle.

Dr LightAuthor

Participating Frequently

Hi there and sorry for the late reply! Actually I'm using Windows 10 version 1909. As you advised I changed my camera raw cache to 40 GB and restarted my system but nothing happened. Again I'm unable to change my camera raw GPU settings it seems stuck. you can find attached the screenshots you asked for! And Thank you for trying to help 🙂