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Fabio TK
Participating Frequently
March 11, 2024
Question

HEIC turns totally green with LRC 13

  • March 11, 2024
  • 3 replies
  • 1424 views

After updating to LRC 13, all my HEIC files turned out totally green. even importing into PS they remain green.

 

Till using MacIOS Sonoma 14.3, the trick was to reimport as .jpg, but after updating to 14.4 this trick doesn't work any longer.

 

anyone else with this issue ? 

 

[moved from bugs to discussions according to the community rules - Mod.]

    This topic has been closed for replies.

    3 replies

    Akilax
    Akilax
    Participant
    April 3, 2024

    I have the same issue too, where my photos shot on iPhone 14 Pro Max in HEIC format, have a total green tint when I import them into Lightroom 13, on a Mac running OS14 Sonoma. 

    I've tried updating to all latest software updates for the phone, Mac, and Lightroom, and I still have the same issue.   

    When I view the HEIC photo on the Mac Preview app, it looks normal and there is no green tint.  So I export the HEIC photo in Preview to JPEG format and imported into Lightroom as JPEG and there's no green tint.

    I changed the iPhone setting to shoot in "Most Compatible" JPEG format, and the total green tint is gone when I import into Lightroom.  I prefer the smaller file size of the high efficiency HEIC format, but will now shoot in JPEG until there is a fix.

      johnrellis
      johnrellis
      Legend
      April 3, 2024

      Please upload a problem HEIC to Dropbox, Google Drive, or similar and post the sharing link here. We can see if the issue occurs in other LR installations and start narrowing down the conditions under which the problem occurs.

       

      I have many HEIC files in my LR catalog, including from an Iphone 14 Pro Max, and the problem doesn't occur for me (LR 13.2, Mac OS 14.4.1).

        B
        bertk63287018
        Participant
        November 20, 2024

        Those two pics import correctly in my LR 14.0.1 / Mac OS 14.6.1 / Macboook Pro M2 Max. Do all three troubleshooting steps:

         

        1. Remove them from the catalog, Set Preferences > Performance > Use Graphics Processor to Off, and re-import them.  Still turn green?

         

        2. With Use Graphics Processor set to Auto, quickly test whether there is an incompatible or corrupted display profile assigned:

        https://www.lightroomqueen.com/how-do-i-change-my-monitor-profile-to-check-whether-its-corrupted/ 

         

        3. Do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.


        Lightroom Classic-versie: 14.0.1 [ 202410161356-30922cfc ]
        Licentie: Creative Cloud
        Taalinstelling: en
        Besturingssysteem: Mac OS 15
        Versie: 15.1.1 [24B91]
        Toepassingsarchitectuur: x64
        Aantal logische processors: 4
        Processorsnelheid: 3,5GHz
        SQLite-versie: 3.36.0
        Ingebouwd geheugen: 32.768,0 MB
        Het toegewezen GPU-geheugen dat door Lightroom wordt gebruikt: 139,3MB / 2.048,0MB (6%)
        Beschikbaar fysiek geheugen voor Lightroom: 32.768,0 MB
        Fysiek geheugen gebruikt door Lightroom: 3.110,1 MB (9,4%)
        Virtueel geheugen gebruikt door Lightroom: 58.355,1 MB
        Cachegeheugengrootte: 690,4MB
        Interne Camera Raw-versie: 17.0 [ 2043 ]
        Maximumaantal door Camera Raw gebruikte threads: 3
        Camera Raw SIMD-optimalisatie: SSE2,AVX,AVX2
        Virtueel geheugen Camera Raw: 83MB / 16383MB (0%)
        Fysiek geheugen Camera Raw: 85MB / 32768MB (0%)

        Cache1:
        NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB

        Cache2:
        m:690,4MB, n:0,0MB

        U-main: 97,0MB

        Standaardgrootte voorvertoning: 5120 pixels
        Schermen: 1) 5120x2880, 2) 2560x1440

        GPU-info:
        Metal: AMD Radeon R9 M290X
        Beginstatus: In de aangepaste modus wordt GPU voor weergave standaard ondersteund voor beeldverwerking en exporteren
        Gebruikersvoorkeur: Uit

        Toepassingsmap: /Applications/Adobe Lightroom Classic
        Bibliotheekpad: /Users/bertkoot/Pictures/Lightroom/Lightroom Catalog.lrcat
        Map Instellingen: /Users/bertkoot/Library/Application Support/Adobe/Lightroom

        Geïnstalleerde plug-ins:
        1) AdobeStock
        2) Aperture-/iPhoto-importeerprogramma-plug-in
        3) Flickr

        Config.lua-vlaggen:

         

         

        GoldingD
        GoldingD
        Legend
        March 12, 2024

        What camera?

        F
        Fabio TKAuthor
        Participating Frequently
        March 13, 2024

        it's an iphone 14 plus, but the green issues comes out also on any old HEIC file

         

          L
          Lumigraphics
          Legend
          March 11, 2024

          If you open one of these files with Preview, how does it look? Are you auto-applying a profile?

          F
          Fabio TKAuthor
          Participating Frequently
          March 13, 2024

          it still looks totally green and I'm not applying any profile; I tried changing the different settings but no change. besides, I have the same issue when opening with PS and only occasionally when exporting as jpg

           

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