How to cancel synchronization

New Here ,
Dec 13, 2021 Dec 13, 2021

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Hi, there are some images of a collection in LR Classic for upload but they are not final uploaded . Even if I log out with Adobe account and log in again, these images are still hanging in the sync. How can I cancel (not pause) the sync process?

 

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hi there,

 

We're sorry about the trouble with the synchronization issue.

 

You may try to pause sync in Lightroom Classic and quit the application and then log-in to your Lightroom web App i.e https://lightroom.adobe.com/ 

Go to All Photos and select all (check-mark top right – on thumbnails) and choose to delete on the blue menu at the top.

Quit the web browser and re-launch Lightroom Classic and then activate sync again – deactivate pause.

 

Let us know if that helps.

 

Regards,

Tarun

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