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Marvelous_kid5FFB
New Participant
August 16, 2025
Answered

impossibilité de verifier mon abonnement

  • August 16, 2025
  • 2 replies
  • 370 views

Bonjour , a chaque fois que j'ouvre mon application ligthroom . j'ai un message me disant " nous ne pouvant pas verifier votre abonnement , npus ne pouvons pas acceder au serveur  code erreur 10000.

mon abonnement est a jour . j'ai une bonne connection internet . 

obligé de relancer plusieur l'application 2 ou 3 fois apres ca fonctionne . vous avez deja eu ce probleme svp ? 

    Correct answer Sameer K

    Hey, @Marvelous_kid5FFB. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

    Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

    If it is a personal machine, could you try these steps?

     

    1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

    2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

    3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

     

    Let us know if the error persists. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity ManagerCorrect answer
    Community Manager
    August 18, 2025

    Hey, @Marvelous_kid5FFB. Welcome to the Lightroom Community. I reviewed the account you used to log in and found an active subscription.

    Does a centralized IT team manage this machine? If so, you might need assistance from the IT team to troubleshoot this issue.

    If it is a personal machine, could you try these steps?

     

    1- In the Creative Cloud app, press CTRL + ALT + T (Win) to launch Creative Cloud Troubleshooter & select 'Close Creative Cloud and related processes' > click on Go.

    2- Windows - Press Windows + R to open the Run Window. Type in %temp% and delete files or folders with 'NGL' in their names.

    3- Restart the computer. Sign in to Creative Cloud again & check if the issue exists.

     

    Let us know if the error persists. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    M
    Marvelous_kid5FFBAuthor
    New Participant
    August 26, 2025

    bonjour .

    je vous remercie , j'ai fait la procédure que vous m'avez indiqué. relancer Lightroom le message n'est plus apparu.

    merci pour votre support 

    cordialement 

    SN

    A
    Avery34011602hv5k
    New Participant
    August 16, 2025

    My Lightroom Classic was working perfectly a few days ago, but when I opened it today, this error message appeared, and I am connected to the internet. Plus, my MacBook and Lightroom are all up to date. If anyone has suggestions, it would be appreciated. Thanks!

    GoldingD
    GoldingD
    Brainiac
    August 17, 2025

    Bring up your Adobe Creative Cloud Desktop App. Are you signed In? If not, why not? Sometimes it may be called for to intentionally sign out, then sign in, paying attention for any errors/issues, and crossing your fingers that signing in works and everything magically works.

     

    Note that normally, their is no reason to sign out in the Adobe Creative Cloud Desktop App.

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