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PicsByLynda
PicsByLynda
New Participant
January 9, 2022
Question

I cannot access any drop down menu options

  • January 9, 2022
  • 3 replies
  • 2194 views

I am using Creative Cloud on Windows 10 - both updated editions.

For some time, I have experienced an issue where I am unable to access the items from any drop down list.  I can use the system OK if I dont need to access a drop down menu.  I have reset, deleted and re-installed software.  I cannot refresh catelogue as that requires me to access an item from the drop down menu - very frustrating.  I dont think Windows 11 is fully supported yet is it?

 

Anyone experienced the same?

 

Thanks

Lynda

    3 replies

    M
    marke73287947
    Participating Frequently
    May 5, 2024

    Hello,

    I have a Dell Inspiron 7506 2n1 just like the original poster. My Lightroom Classic menus started freezing for a few months and I took all the suggested steps ... nothing worked.

     

    BUT, I found out what is causing the issue after reading a comment about tablets. My issue has to do with Bluetooth which is required by my active pen. Turning off Bluetooth caused Lightroom menus to work normally.

     

    Try turning off Bluetooth if you are having the issue for LIGHTROOM. I don't have the issue when using Photoshop or Rebelle.

    S
    Sateviss
    New Participant
    May 13, 2025

    Thank you 🙏 

    I've been running into this issue for like a year on various machines and have been bashing my head against the wall until it would stop and turning off bluetooth seems to the only thing that consistently fixes it for me

    N
    nhcreen
    Participating Frequently
    January 13, 2022

    I am having a problem that I haven't seen discussed on other posts.

    When I start Lightroom Classic, I cannot access any of the top menus. For instance, if I click on the "File" menu, I get a dropdown list, but I cannot choose any of the items ("Open Recent..."). I have uninstalled and reinstalled multiple times with multiple versions, with no effect. When I boot into Windows 10 safe mode, I can access the menus correctly - but the performance is many times slower.

     

    System Info:

    Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
    License: Creative Cloud
    Language setting: en
    Operating system: Windows 10 - Home Premium Edition
    Version: 10.0.19042
    Application architecture: x64
    System architecture: x64
    Logical processor count: 8
    Processor speed: 2.8GHz
    SqLite Version: 3.36.0
    Built-in memory: 16106.7 MB
    Real memory available to Lightroom: 16106.7 MB
    Real memory used by Lightroom: 1432.8 MB (8.8%)
    Virtual memory used by Lightroom: 1596.0 MB
    GDI objects count: 729
    USER objects count: 1909
    Process handles count: 1691
    Memory cache size: 850.6MB
    Internal Camera Raw version: 14.0 [ 950 ]
    Maximum thread count used by Camera Raw: 5
    Camera Raw SIMD optimization: SSE2,AVX,AVX2
    Camera Raw virtual memory: 383MB / 8053MB (4%)
    Camera Raw real memory: 387MB / 16106MB (2%)
    System DPI setting: 144 DPI (high DPI mode)
    Desktop composition enabled: Yes
    Displays: 1) 3840x2160
    Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

    Graphics Processor Info:


    Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
    Library Path: E:\Photos\Lightroom 11\NC Photos LR11\NC Photos LR11.lrcat
    Settings Folder: C:\Users\ncree\AppData\Roaming\Adobe\Lightroom

    Installed Plugins:
    1) AdobeStock
    2) Facebook
    3) Flickr
    4) LRT Export 5
    5) Nikon Tether Plugin

    Config.lua flags: None

    Adapter #1: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    Adapter #2: Vendor : 1414
    Device : 8c
    Subsystem : 0
    Revision : 0
    Video Memory : 0
    AudioDeviceIOBlockSize: 1024
    AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
    AudioDeviceNumberOfChannels: 2
    AudioDeviceSampleRate: 48000
    Build: LR5x38
    Direct2DEnabled: true
    Direct2DPresent: true
    GPUDeviceEnabled: false
    OGLEnabled: false

    GoldingD
    GoldingD
    Braniac
    January 13, 2022

    Odd that no Graphics Processor is listed. What sort of computer is this? What GPU or Video Controol does it have?

     

    N
    nhcreen
    Participating Frequently
    January 14, 2022

    "After the clean boot with services disabled"

     

    Did you disable the startup items too?

     

    "some McAfee ant-virus services did re-start."

     

    If you haven't already, try completely disabling Mcafee.


    DISASTER! I tried the msconfig clean boot again, and it wiped out my login PIN!

    After several hours trying to get to a point where I could re-set the PIN, it seems I will have to re-set Windows back to the point when I bought the computer (last May). I do have back-ups for all files, but it willstill take some time to get everything re-installed. On the bright side, I should be able to eliminate the software conflict.

     

    Thanks everyone for your help1

    GoldingD
    GoldingD
    Braniac
    January 10, 2022

    Do you mean the menu bar disappears? Sometimes an issue in full screen misbehaving. Does Shft-F help?

     

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