I cannot access any drop down menu options

Forum|Forum|4 years ago
January 9, 2022
3 replies
2194 views

I am using Creative Cloud on Windows 10 - both updated editions.

For some time, I have experienced an issue where I am unable to access the items from any drop down list. I can use the system OK if I dont need to access a drop down menu. I have reset, deleted and re-installed software. I cannot refresh catelogue as that requires me to access an item from the drop down menu - very frustrating. I dont think Windows 11 is fully supported yet is it?

Anyone experienced the same?

Thanks

Lynda

Windows

M

marke73287947

Participating Frequently

Hello,

I have a Dell Inspiron 7506 2n1 just like the original poster. My Lightroom Classic menus started freezing for a few months and I took all the suggested steps ... nothing worked.

BUT, I found out what is causing the issue after reading a comment about tablets. My issue has to do with Bluetooth which is required by my active pen. Turning off Bluetooth caused Lightroom menus to work normally.

Try turning off Bluetooth if you are having the issue for LIGHTROOM. I don't have the issue when using Photoshop or Rebelle.

S

Sateviss

New Participant

Thank you 🙏

I've been running into this issue for like a year on various machines and have been bashing my head against the wall until it would stop and turning off bluetooth seems to the only thing that consistently fixes it for me

N

nhcreen

Participating Frequently

I am having a problem that I haven't seen discussed on other posts.

When I start Lightroom Classic, I cannot access any of the top menus. For instance, if I click on the "File" menu, I get a dropdown list, but I cannot choose any of the items ("Open Recent..."). I have uninstalled and reinstalled multiple times with multiple versions, with no effect. When I boot into Windows 10 safe mode, I can access the menus correctly - but the performance is many times slower.

System Info:

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.19042
Application architecture: x64
System architecture: x64
Logical processor count: 8
Processor speed: 2.8GHz
SqLite Version: 3.36.0
Built-in memory: 16106.7 MB
Real memory available to Lightroom: 16106.7 MB
Real memory used by Lightroom: 1432.8 MB (8.8%)
Virtual memory used by Lightroom: 1596.0 MB
GDI objects count: 729
USER objects count: 1909
Process handles count: 1691
Memory cache size: 850.6MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 383MB / 8053MB (4%)
Camera Raw real memory: 387MB / 16106MB (2%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Displays: 1) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\Photos\Lightroom 11\NC Photos LR11\NC Photos LR11.lrcat
Settings Folder: C:\Users\ncree\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) LRT Export 5
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Headphones (Realtek(R) Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: true
Direct2DPresent: true
GPUDeviceEnabled: false
OGLEnabled: false