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Ramigo
Ramigo
Participating Frequently
February 28, 2024
Answered

Image counter in folder panel do not update

  • February 28, 2024
  • 1 reply
  • 672 views

Hi everyone.
I am writing to you because for a few days I have been experiencing an annoying problem viewing images in Lightroom classic.
The main problem is that the counter of the number of images on the right side in the folder panel does not seem to update, in fact it happens that at the end of the import process (whatever method you use, whether with the classic 'import' of Lightroom, or with the automatic import activated or with tethering too) although the images are imported and are present on the disk in the desired position, the counter remains at 0. (See screenshot n.1)

Apparently the folder is empty (it is dark grey) but by selecting it I'm able to normally edit the photos contained.
Obviously all filters are disabled.
Paradoxically, if I delete the same files by erasing them from the disk, the counter indicates a negative number! (see screenshot n.2)


Let me start by saying that I have made numerous unsuccessful attempts with different files obtained from different cameras.
I also tried removing the 'Previews.lrdata' and 'Helper.lrdata' libraries assuming that they had become corrupt but to no avail...
I have always used Lightroom professionally but something similar had never happened to me,

 

 

any ideas?
I thank you in advance!

Ramigo

Lightroom 13.2
Macbook Pro 2,2 GHz Intel Core i7 6 core
macOS 13.5 Ventura

    This topic has been closed for replies.
    Correct answer JohanElzenga

    yes, I tried but the problem persists..


    Well, despite it occurring in several catalogs, it does begin to look like catalog corruption. Try if the same happens in a brand new catalog.

     

    1 reply

    JohanElzenga
    JohanElzenga
    Adobe Expert
    February 28, 2024

    Try this: delete the 'Catalogname Helper.lrdata' file from your catalog folder and then start Lightroom Classic.

     

    -- Johan W. Elzenga
    Ramigo
    RamigoAuthor
    Participating Frequently
    February 29, 2024

    Thank you Johan, as I wrote in the post I have already tried to delete both the 'helper.lrdata' and the 'previews.lrdata' considering them corrupt but without success.
    Furthermore, it is very strange, as the problem occurs in several catalogues.
    I also tried uninstalling the application but to no avail.

    Ramigo
    RamigoAuthor
    Participating Frequently
    February 29, 2024

    Did you already try resetting the preferences? https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

     


    yes, I tried but the problem persists..

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