Participating Frequently

Question

Import Crashes When using Network Drive

Forum|Forum|3 years ago
January 24, 2023
9 replies
4068 views

Lightroom Classic 12. 1, MacBook Air (M1, Ventura 13.1, Memory 8GB)

On import to my network drive (on a QNAP NAS) Lightroom Classic constantly crashes making my MacBook reboot.

Is there a fix please?

Rob

macOS

M

mcole1987

Participating Frequently

I am having this exact issue. and the issue just started after successfully using this technique for years.

lightroom classic 14.2 and sequoia 15.3.1. using the build in card reader and ethernet connection to synology NAS. someone help! thanks.

robsteadAuthor

Participating Frequently

I’m afraid I’ve never found a solution to this so I now use an attached USB drive.

DdeGannes

Braniac

It's possible that the solution to connect the NAS with a wired connection instead of via WiFi. I have no other thoughts.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

edricivan

New Participant

OP were you able to solve your problem? I'm having the same issues.

I use

QNAP NAS - for image storage

External SSD - for catalog storage

MBP 16 M1 Pro chip, 16gb ssd, have 164gb of free space.

It crashes every time I try to import photos into lightroom. I copy the images into the NAS first manually. Then use the copy option on lightroom to import into the LRC catalog. It still crashes.

DdeGannes

Braniac

@edricivan , you stated "It crashes every time I try to import photos into lightroom. I copy the images into the NAS first manually. Then use the copy option on lightroom to import into the LRC catalog. It still crashes. "

Since you are storing the image files on the NAS you should be using the Add option to import.

In addition make sure you have provided "Full disk access" to Lightroom Classic and other Adobe applications in your Apple Preference under Privacy and Security.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Braniac

GoldingD, stated in an earlier post "As you know, communicating to that NAS is slow. As you mention below, you are connecting that laptop to your LAN over WiFi, also slow. Combination of the two, extremely slow, to the point of possible issues."

It's probably that this is the issue, LrC requires the original image file requires a physical connection to files. The better workaround would be to purchase a SSD external with sufficient capacity to have the folder containing the Catalog file with all support data files including previews and create Smart Previews for all the imported files. I do not have experience with working with a NAS so not sure if this will work. Just a thought.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

J

Jao vdL

Inspiring

As others have mentioned, using a NAS in the way like the original poster works just fine. There is nothing inherently bad about doing it with NAS over wifi as long as the wifi network is stable. In fact on a well behaved modern wifi network this can actually be significantly faster than a directly attached spinning drive if the NAS contains good fast drives or has a SSD accelerator. If you use ethernet to connect it is even better as then you can do 125 Mbyte/s (gigabit) upto 1.25 Gbytes/s (10 Gbit ethernet) which is way faster than a typical spinning drive. Good wifi on a wifi6 capable wifi access point can go upto 800 Mbit/s or 100 Mbyte/s. Typically you would see 400 to 500 Mbit/s so only 50MByte/s. That is still faster than most USB connected spinning external drives and of the right order of magnitude compared to most sd card readers.

My NAS is connected over 2.5 Gbit ethernet and can saturate that connection but even if I go over wifi, I can easily import 100 images directly to it without issues. I have a MBP with M1 Max and 32 GB of memory. I wonder if the 8 GB of the original poster is triggering the problem.

Long story short, this appears to be some kind of hardware problem

L

Lumigraphics

Braniac

If I was the OP I would try changing my workflow to see if that fixed the problem. The alternatives are spending a bunch of money to upgrade or spending a bunch of time troubleshooting.

DdeGannes

Braniac

@robstead , You stated in an earlier post "I would really like to just import the images from my SD card to my large NAS drive."

Are using a card reader? Connecting your camera to the computer via USB cable?

Your computer has 8 GB of ram that is a minimum requirement, recommended is 16 GB.

Think out of the box, it's likely the NAS is not the problem focus on your weak link.

See the outstanding issues with using macOS Ventura that may be the cause.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Braniac

There are issues still outstanding for macOS 13 Ventura and LrC.

Ses the links below.

https://www.lightroomqueen.com/lightroom-macos-ventura-compatibility/

https://community.adobe.com/t5/lightroom-classic-discussions/p-mac-ventura-known-issues-please-read-before-you-upgrade-your-os/td-p/13285146

You will see the second link was posted in this from since Oct 21 2022.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

DdeGannes

Braniac

Also make sure you have granted "Full Disk Access" to LrC on Apple> System Preferences > Security& Privacy > Full Disk Access"

See the screen capture.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

robsteadAuthor

Participating Frequently

Thanks Denis for this suggestion.

I added full disk access for Lightroom Classic but sadly a test of 100 images caused the same problem so it can be this.

I still think it's a memory issue.

Rob

GoldingD

Braniac

P.S. curiosity

Are you storing the photos on a NAS because of:

Local or external hard drive space limitations
Security concerns, a hard drive out in the open that might get pilfered vs hidden away in some closet or cabinet
Desire to keep the important photos within a RAID environment
Desire to access the photos from another computer

For the first two can be improved via the combination of an new external hard for photos in work, NAS for backup.

The third can be accomplished with a drive enclosure array with RAID, connect via USB

The last one is problematic, but methods exist.

robsteadAuthor

Participating Frequently

Thanks for the suggestion but I would like to use these NAS drives.

Is there a way to report this problem to Adobe?

Rob

GoldingD

Braniac

"Is there a way to report this problem to Adobe?"

Please see the reply by Rikk Flohr above, he is an actual Adobe Employee. An extremely helpful one. Consider his recommendation to provide step by step instructions that lead to your problem.

I would recommend being wordy, while still clear, that is, do not leave out steps. And screen captures could be a large help to describe what is occurring. You might want to use numbers or bullets (Numbered List, or Bullet List) in your description, as opposed to long paragraphs, long sentences. (like a few of mine that have gotten a bit long, perhaps unstructured, my bad)

The word editing capability of this community is a bit limited, and sometimes (perhaps it is just me) stepping away from editing in it to say looking at something in LrC, or a Internet Source, causes loss of the edits (probably just me) so you might want to create these steps, those description's outside of the community page, this discussion, perhaps in a word editor, then copy paste the resultant text, followed by applying numeric or bullet listing, and inputting your screen captures. (just saying)

You could post under Bug's, but Adobe prefers to have repeatable problems under Bugs, so the administrators might just relocate your bug to description. For now, probably better to just add to your discussion. If Rikk Flohr can see your issue as a repeatable bug, he then can move this posting to bugs, and better yet, assign it to a team, assign a bug number.

Also, pray for some additional members having the issue, perhaps they will weigh in, perhaps they will provide additional info. If you reply as Rikk Flohr recommends, more members might notice it and get involved. Some might look at it and have a Oh that's whats wrong moment, and reply. More people stirring the pot, the better.

Oh, I should add one point, this for any posting in these community pages. Several members absolutely detest attachments. And using the Insert Photo button is more efficient for those reading the postings anyway, so please use the insert photo button when including screen captures. Yes I know, picky picky. And actual screen captures are way better than photos from a smart phone.

Rikk, I hope I have not step's onto your toes's

L

Lumigraphics

Braniac

I would make several tweaks to your setup.

Connect via Ethernet, not wi-fi.

Don't try to import 500 photos at once. Between the slow conection and limited RAM in your computer, this is going to be problematic.

If you are building previews, definitely import to a local drive first. Copy photos inside Lightroom to your NAS later.

Check with QNap to see if they have any suggestions, updated firmware, etc.

robsteadAuthor

Participating Frequently

Thanks for the suggestions.

I would really like to just import the images from my SD card to my large NAS drive.

Is there a way of reporting this to Adobe as a bug?

Rob

J

Jao vdL

Inspiring

When you enter the item on this site, mark it as a bug (there is a little list where you can choose bug). Some folks on this site can change the type of the entry to a bug report instead of a discussion item. I don't have that privilege unfortunately. Bug reports get checked out by Adobe engineers. Discussion items are easily missed by them.

That said, I just tried it again on my MBP M1 Max, 32 GB memory running Ventura 13.2 and Classic 12.1 importing directly to my Synology NAS mounted over smb from a XQD card in a card reader and it worked perfectly without crashes or lockups.

J

Jao vdL

Inspiring

How are you mounting the drive and how are you networked? You should be mounting using smb and your should use wired ethernet connections. Wifi should work but is generally slow. I use a NAS (synology) to store many terabytes of images and it works perfectly. I never import directly to it but just tried and no issues whatsoever. I usually import to my ssd and over time move older images to the NAS by just dragging folders in Lightroom Classic. Works perfectly. If you have crashes and lockups, I would suspect you are dealing with network instability.

robsteadAuthor

Participating Frequently

Thanks for your suggestions. They're mounted using SMB (I have two QNAP NAS units). I use WiFi to connect my laptop but the same happens in three other WiFi setups I have. I've been struggling with this for a long time so it has followed me from one house to another. I'm happy with it being slow but it's the freezing followed by a reboot I struggle with. Yes, an external SSD might be the answer and then move them across every so often but it would be good to deal with this issue. To my mind it's a memory issue. Can I raise this with Adobe directly or is it always through this community forum, which I value but in this instance I think it's an Adobe bug.

J

Jao vdL

Inspiring

There is a chatbox somewhere on this site that you can contact adobe on. They're nice people but not super helpful. If you mark a thread as a bug here there is a bigger chance your thread will get noticed by technical adobe people that can investigate.
that said what you describe should absolutely just work and the program crashing is very strange. Many people use Classic with a NAS here. Do you get any crashes when you just copy stuff to the NAS in finder?

GoldingD

Braniac

Are you locating the catalog on the NAS (bad)

or is this about placing the photos on the NAS (poor)

or both

robsteadAuthor

Participating Frequently

Hello,

I'm putting the catalog on my Mac and the photos on the NAS.

Yes, it's slow but the space is on the NAS. I can handle the slow speed but the crashing makings it impossible to use.

Is there a way to fix this?

Rob

robsteadAuthor

Participating Frequently

Am I right in thinking this isn't recognised as a problem and I can't report it anywhere?

Rob

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded