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bluishbird
Participating Frequently
April 6, 2013
Question

Import problems in Lightroom 4.4

  • April 6, 2013
  • 4 replies
  • 22609 views

I updated to 4.4 last week and started to have import problems yesterday to my mac desktop. I am getting a can't read the raw file message. Pictures still import perfectly well to my non lightroom upgraded retinal MacBook Pro. Is there an issue that you are aware of and is there a fix?

thanks,

Robert Sommers

    This topic has been closed for replies.

    4 replies

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    Dr_Brundle
    New Participant
    April 30, 2013

    I also have the same problem. I run the latest Mac OS, have no devices plugged in. Lightroom 4.4 will not import files from Nikon D90, Nikon D300 or Fuji X20. I have not mixed video and still images on my cards, just still images. I can see the images in preview but when I try to import I get a message that say that there is a problem with the following files and then it lists the files on the memory card. I tried the Lightroom 5 Beta as well and the problem remains, then I uninstalled 4.4, downloaded and installed 4.3 and it still remains. When I created a dummy account on my mac it works from that account. What do I do now?

    S
    stevme
    New Participant
    April 30, 2013

    Well, I am glad I am not alone!  I am having problems importing .RAF files (raw files for Fujifilm x-Pro 1 camera).  LR 4.4, among other things, was to provide improved raw conversion of these X-Trans sensor pictures. 

    I am having the same problem reported by others.  I get the message "The following files were not imported becasue they could not be read."  And a list of files follows.  I am running OSX 10.8.3 on an iMac and LR 4.4 with Camera Raw 7.4.  The iMac is the latest 27" model.

    Just for fun, I tried some Canon .CRW files, which have always worked.  Same result!! Files are not being imported, because "they could not be read."

    Hardware issues?  I tried the builtl-in card reader and an external reader for the SD card from the Fuji camera and an external reader (which has always worked previously) for the .CRW files (which uses the larger, Compact Flash, cards and doesn't fit in the card reader in the iMac.  Still no luck.

    Houston, I think we have a problem.

    Steve

    Victoria Bampton LR Queen
    Victoria Bampton LR Queen
    Community Expert
    April 30, 2013

    Steve, check the folder permissions for the drive you're importing to.  You'll probably find that the folder permissions for the folder itself are fine.  But then select the whole drive, check the permissions are correct, and click the cog icon and Apply to Enclosed Items.  It's a weird one we're seeing regularly since Mountain Lion's release, and the error message is a little misleading.

    _______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
    V
    vtfotopro
    Participating Frequently
    April 23, 2013

    For those still having IMPORT problems... Are you running the Jeffrey Freidel export plugins?  I have not idea how or if they could effect import... but mine were slightly out of date and since updating them I am happy to say that I have been able to import from a mixed media card, both MOV and CR2 files!!!

    Also, I noticed that LR4.4 now actually closes when I hit the close button, which it did not do before.

    Victoria Bampton LR Queen
    Victoria Bampton LR Queen
    Community Expert
    April 24, 2013

    That's a brilliant bit of detective work, well done!!  Which plug-ins were you running?  We ought to let Jeffrey know.

    _______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
    V
    vtfotopro
    Participating Frequently
    April 24, 2013

    Victoria -- I have been in touch with Jeff.  He was unaware of the problem... and I am still not sure it was the plugins.  Even if the Export plugins could somehow affect Import issues... how would they prevent the LR program from closing down when Xed closed?  I don't know.  I use Jeff's Facebook, Zenfolio, and Picasa export plugins.

    --- Richard

    V
    vtfotopro
    Participating Frequently
    April 14, 2013

    I am on a Win& 64 bit machine and LR4.4 Import does not work either!  VERY upsetting.  Using Bridge I can copy the files from my card to the HD, but LR will not import more than half of the time... either copying or adding.  This is KILLING my workflow Adobe!!!!

    Geoff the kiwi
    Geoff the kiwi
    Community Expert
    April 14, 2013

    You might want to supply some details................

    vtfotopro wrote:

    I am on a Win& 64 bit machine and LR4.4 Import does not work either!  VERY upsetting.  Using Bridge I can copy the files from my card to the HD, but LR will not import more than half of the time... either copying or adding.  This is KILLING my workflow Adobe!!!!

    V
    vtfotopro
    Participating Frequently
    April 16, 2013

    Rmuma and vtfotopro,

    Do you have any devices plugged into your computer when you try to go to import?  We have heard of occasional issues with import when some models of devices like mp3 players or smart phones were connected.  We've also heard occasional reports of problems with some blue tooth devices.  Try disconnecting those types of devices and see if the import works.

    Becky


    Becky -- Threw a party too soon... LR4.3 still won't import from a mixed media card

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    April 8, 2013

    Which version of MacOS are you working with Robert?

    What camera make/model are you importing your pictures from?

    How are you importing?

    Can you import images that are not from this Camera? Like a downloaded JPG file?

    What is the exact error message text you are seeing? (could even provide a screenshot of the error)

    Thanks & Regards,

    Pete

    B
    bluishbirdAuthor
    Participating Frequently
    April 8, 2013

    Pete I am using the operating system Mac 10.6.8.. I am using a Nikon D7000 shooting raw and D40x and had the same problem with both cameras on successive days. I am importing through a usb cable. I had the same  problem with both raw and jpeg.  The first day, Friday, it eventually worked. I shutdown and rebooted the computer saturday and it  started to work properly and function normally again. So I can't give you a screen shot at the moment but figure that if it has happened twice, it will probably happen again. To paraphrase, it is a "can not read the file" message with a nef graphic showing up in the respective lightroom frames.  I will contact you if I get the message again.

    Thank you so much for responding.

    Robert

    Pete.Green
    Community Manager
    Pete.GreenCommunity Manager
    Community Manager
    April 8, 2013

    Thanks for the response Robert,

    Good to hear that it is working for you, definitely let us know if you continue to experience trouble and we'll look into it.

    I know that with Nikon's CaptureOne application we have seen cases where that can cause the Nikon camera images to become corrupted while importing from card using Nikon's software. We recommend that you import directly from the Camera within Lightroom, or better yet, using a card reader on your computer and importing into lightroom from the card directly.

    Thanks again for the update,

    Have a great week.

    Regards,

    Pete

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