iPhone 11

[Danish Dave]

I swapped my iPhone 6 for an iPhone 11.  Now photos taklen with the iPhone will not sync automatically to my Lightroom CC.  I get an exclamation mark and a blank (grey box) photo in Library section of Lightroom.  If I take a picture with the iPhone, it uploads to Apple Photos OK, it loads into Lightroom Mobile on the iPhone OK.  But, when I try to see the image on my macbook I get the greyed out problem.  (File attached with photo of screen)

So, can anyone help me sync my photos over Lightroom Mobile (it used to work)

I'm also confused as to whether I am running the latest version of Lightroom CC as it seems there is now Lightroom and Lightroom Classic.  I check for updates in the help tag but I'm still uncertain.

So, am I running the right version of Lightroom

Info from "System Info" as below:-

Lightroom version: CC 2015.14 [ 1149743 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.14.6 [18G87]
Application architecture: x64

[GoldingD]

Perhaps because it is not listed in:

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

[Danish Dave]

Understood. I guess Adobe don't instantly update because apple release a new phone. I wonder how long they typically take to catch up? Thank you very much for the reply.

[GoldingD]

Your Lightroom is years out of date.

Current desktop (not cloud) is called Lightroom Classic and it is at v8.4.1

Do not confuse this with what Adobe now calls Lightroom

[GoldingD]

I will assume that you have a copy of Adobe Creative Cloud Desktop App. Apparently you have not been using that to get your updates. Perhaps it is an old version that had update issues.

So, I will assume that you need to uninstall it, then reboot, then install a fresh new and updated copy.

1. Follow the directions to uninstall the Adobe Creative Cloud Desktop App at the following link. Note this is just the one tool, not the various Adobe post processing programs like Lightroom:

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

2. Reboot

3. Download and install a fresh new updated copy of the Adobe Creative Cloud Desktop from:

https://www.adobe.com/creativecloud/desktop-app.html

[Danish Dave]

Thanks again for the help. I have a Creative Cloud Subscription which gets me "Lightroom" and Photoshop. I am uncertain if I am using Lightroom Classic or Lightroom. What I have been doing to update - I select the "help" tab at the top of the screen and select "Updates...". It says that I am up to date. If I follow the 3 steps you have given me am I likely to lose the photographs that I already have stored in LR or will the existing Catalogue remain untouched? Would it help if I posted a screen print of what I am using?

[GoldingD]

The steps I provided just uninstall the Adobe Creative Cloud Desktop App.

This app:

The Adobe Creative Cloud Desktop App is only that small utility used to install, used to updatre, used to accredidate, the various Adobe CC program.

Uninstalling that will not uninstall Photoshop, Lightroom, Lightroom Classic, Bridge, etc.

Many versions back this little app had issues. People were not being informed that updates existed for the various Adobe C apps, People could not get those updates by clicking on the approriate button in the app. An uninstall then reinstall (but with a newer download) was required.

Not everyone had this issue.

[Danish Dave]

Ok. Got it. Really appreciate your advice thanks. Will try it as described

[GoldingD]

Lightroom vs Lightroom Classic.

First up, due to major marketing foulup at Adobe, the two products currently meant to be run on a computer have had various names that have confused the heck out of many if not all.

But I will not list all the inteerations.

Instead:

Lightroom

vs

Lightroom Classic

Lightroom Classic is the desktop version where you normaly keep your photos on a hard drive. This is the traditional Lightroom Program. If youy started way back with Lightomm v1, or 2, or 3, or 4, 5, or 6. This is the lightroom yuo are used to.

Lightroom is the version where all photos are kept on the cloud, on the internet. You run the software on your computer, but the images are stored on the cloud. THis flavor of Lightroom is lacking in options and capabilities. This was an offshoot of the Mobil option in Lightroom Stand alone (and early Lightroom CC)

[Danish Dave]

Yes - I am running the version where all the images are stored on my laptop in a catalogue. I’ve been using it since 2014. Great advice and very helpful. Appreciated

[GoldingD]

As for installing Lightroom or Lightroom Classic. When you are in your copy of Adobe Creative Cloud Desktop App. The Marketing types apparently decided to place Lightroom near the top, third down in the listing??

As for Lightroom Classic you need to scroll down to see it.

[GoldingD]

What version are you currently using? In Lightroom or Lightroom Classic, click on Help, thane About. It will be shown.

[Danish Dave]

Hi, I've posted two additional pics to the original post. I managed the uninstall. When I tried to reinstall from the link you suggested, it appears as if I have to buy Creative Cloud? I already have a subscription for LR and PS which show as Download available. I didn't want to click the download LR in case I delete all my stuff in LR. Can you pls point me in the right direction as I think I'm missing something. Thanks and sorry to be a pest, but I'm stuck.

[DdeGannes]

See if the link helps you to get the latest update to Adobe Creative Cloud App

https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html?mv=product&mv2=accc#

[DdeGannes]

or this one, https://www.adobe.com/creativecloud/desktop-app.html

[GoldingD]

If you are referring to the two links I posted, Odd, they work on my computer, perhaps a redirect is occurring.

Use google. type in “download adobe creative cloud desktop app”

For that download the link DdeGannes and I gave is the same one:

https://www.adobe.com/creativecloud/desktop-app.html

[GoldingD]

P.S. when including images in postings or replys in this forum. Please avoid using that blasted Insert Attachment button, down lower left. Not efficent. Instead use the Insert Image button up in the edit menu bar.

[Danish Dave]

Hi, I've tried all the links kindly provided. They all take me to an option which suggests that I buy the Adobe Creative Cloud? When I go back i to LR I can still try updates and they say it's up to date, but it clearly isn't. I am now completely mystified. I have a "Licence" for adobe cc that I pay for each month. I can use LR and PS but it appears I am using old non updated versions which just doesn't seem correct. Is there someway of complaining directly to adobe or is that a complete waste of time? Would appreciate further help if you'd be kind enough to do so, you both clearly know way more about this than I do.

[Danish Dave]

This is what I have in the way of subscriptions. Not sure if I have the right stuff here.

[GoldingD]

This failure for links to take you to the correct page is very wierd. Something in your Internet providwers DNS? I do not know.

This should not be so hard.

So a different approach. Look at the image below. Write down the URL that I went to. THen type that into your web bwoses URL box

Here is a close up:

[GoldingD]

And antother route

Bring up Adobe.com  (Adobe dot Com)

If not already signed in, do so

Top right, net to yor account avitar, those nine dots, click on that.

Over on the right, under your name, your account. Notice the quick links. Notice the one "Install Creative Cloud App" click on that.

[GoldingD]

And yet another route

Bring up Adobe.com, do not sign in (or sign in, might not matter)

In the Search box type in "Creative Cloud App"  (or if pickey Creative Cloud Desktop App)

First result, (perhaps 2nd) Download Creative Cloud Desktop App. Click on that.

In the instructions. Instruction step 1. Creative Cloud Desktop App page,

Hopefully the very page we have been trying to direct you to. Download

Click on Download and Install