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Danish Dave
Participating Frequently
September 29, 2019
Question

iPhone 11

  • September 29, 2019
  • 6 replies
  • 1485 views

I swapped my iPhone 6 for an iPhone 11.  Now photos taklen with the iPhone will not sync automatically to my Lightroom CC.  I get an exclamation mark and a blank (grey box) photo in Library section of Lightroom.  If I take a picture with the iPhone, it uploads to Apple Photos OK, it loads into Lightroom Mobile on the iPhone OK.  But, when I try to see the image on my macbook I get the greyed out problem.  (File attached with photo of screen)

So, can anyone help me sync my photos over Lightroom Mobile (it used to work)

 

I'm also confused as to whether I am running the latest version of Lightroom CC as it seems there is now Lightroom and Lightroom Classic.  I check for updates in the help tag but I'm still uncertain.

So, am I running the right version of Lightroom

Info from "System Info" as below:-

Lightroom version: CC 2015.14 [ 1149743 ]
License: Creative Cloud
Language setting: en-GB
Operating system: Mac OS 10
Version: 10.14.6 [18G87]
Application architecture: x64

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    6 replies

    GoldingD
    GoldingD
    Legend
    September 30, 2019

    And yet another route

     

    Bring up Adobe.com, do not sign in (or sign in, might not matter)

     

    In the Search box type in "Creative Cloud App"  (or if pickey Creative Cloud Desktop App)

     

    First result, (perhaps 2nd) Download Creative Cloud Desktop App. Click on that.

     

    In the instructions. Instruction step 1. Creative Cloud Desktop App page,

     

    Hopefully the very page we have been trying to direct you to. Download

     

     

     

     

     

    Click on Download and Install

     

     

    GoldingD
    GoldingD
    Legend
    September 30, 2019

    And antother route

     

    Bring up Adobe.com  (Adobe dot Com)

     

    If not already signed in, do so

     

    Top right, net to yor account avitar, those nine dots, click on that.

     

    Over on the right, under your name, your account. Notice the quick links. Notice the one "Install Creative Cloud App" click on that.

     

     

     

     

    GoldingD
    GoldingD
    Legend
    September 30, 2019

    This failure for links to take you to the correct page is very wierd. Something in your Internet providwers DNS? I do not know.

     

    This should not be so hard.

     

    So a different approach. Look at the image below. Write down the URL that I went to. THen type that into your web bwoses URL box

     

     

     

    Here is a close up:

     

     

     

    GoldingD
    GoldingD
    Legend
    September 29, 2019

    I will assume that you have a copy of Adobe Creative Cloud Desktop App. Apparently you have not been using that to get your updates. Perhaps it is an old version that had update issues.

     

    So, I will assume that you need to uninstall it, then reboot, then install a fresh new and updated copy.

     

    1. Follow the directions to uninstall the Adobe Creative Cloud Desktop App at the following link. Note this is just the one tool, not the various Adobe post processing programs like Lightroom:

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    2. Reboot

     

    3. Download and install a fresh new updated copy of the Adobe Creative Cloud Desktop from:

    https://www.adobe.com/creativecloud/desktop-app.html

     

    D
    Danish DaveAuthor
    Participating Frequently
    September 29, 2019
    Thanks again for the help. I have a Creative Cloud Subscription which gets me "Lightroom" and Photoshop. I am uncertain if I am using Lightroom Classic or Lightroom. What I have been doing to update - I select the "help" tab at the top of the screen and select "Updates...". It says that I am up to date. If I follow the 3 steps you have given me am I likely to lose the photographs that I already have stored in LR or will the existing Catalogue remain untouched? Would it help if I posted a screen print of what I am using?
    GoldingD
    GoldingD
    Legend
    September 29, 2019

    The steps I provided just uninstall the Adobe Creative Cloud Desktop App.

     

    This app:

     

    The Adobe Creative Cloud Desktop App is only that small utility used to install, used to updatre, used to accredidate, the various Adobe CC program.

     

    Uninstalling that will not uninstall Photoshop, Lightroom, Lightroom Classic, Bridge, etc.

     

    Many versions back this little app had issues. People were not being informed that updates existed for the various Adobe C apps, People could not get those updates by clicking on the approriate button in the app. An uninstall then reinstall (but with a newer download) was required.

     

    Not everyone had this issue.

     

     

     

     

     

    GoldingD
    GoldingD
    Legend
    September 29, 2019

    Your Lightroom is years out of date.

     

    Current desktop (not cloud) is called Lightroom Classic and it is at v8.4.1

     

    Do not confuse this with what Adobe now calls Lightroom

    GoldingD
    GoldingD
    Legend
    September 29, 2019

    Perhaps because it is not listed in:

    https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

    D
    Danish DaveAuthor
    Participating Frequently
    September 29, 2019
    Understood. I guess Adobe don't instantly update because apple release a new phone. I wonder how long they typically take to catch up? Thank you very much for the reply.
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