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Hi all,
After updating to Lightroom Classic 14.5.1, the app crashes immediately on launch.
OS: Windows 11 Pro (Build 26100)
Hardware: Dell Precision 7770, Intel i9-12950HX, dual GPU (Intel UHD + NVIDIA RTX A5500 Laptop GPU)
Steps already tried:
• Ran the Adobe Creative Cloud Cleaner Tool and reinstalled LrC
• Updated both NVIDIA Studio driver (32.0.15.8115, Aug 21 2025) and Intel driver (32.0.101.6881, Jun 4 2025)
• System clock and Windows updates are up to date
please let me know if there are any solutions! Thank you very much!
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here is the crash report. 🙂
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<?xml version="1.0"?> <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd"> <crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.5.1" build="[202508231203-c2638d01]" source="Windows-Client" crashType="n/a"> <time year="2025" month="9" day="6" hour="20" minute="23" second="24" timeoffset="60" timezone="Romance Daylight Time" crsessionduration="15"/> <user guid="8c7d570a-7c5a-4941-a13d-f7345d7a9be1"/> <system platform="Windows 11 Pro" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65220" machine="12th Gen Intel(R) Core(TM) i9-12950HX" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="2496 MHz" processorArchitecture="9"/> <gpu> <gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA RTX A5500 Laptop GPU" description="NVIDIA RTX A5500 Laptop GPU" driverDate="20250821000000.000000-000" driverVersion="32.0.15.8115" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_2438&SUBSYS_0B2B1028&REV_A1\4&6BD3583&0&0008" installedDisplayDrivers="nvldumdx.dll"/> <gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20250604000000.000000-000" driverVersion="32.0.101.6881" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_4688&SUBSYS_0B2B1028&REV_0C\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/> </gpu> <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000000022E4C274"> <backtrace crashedThread="0"> <thread index="0"> <stackStatement index="0" address="0x0000000022E4C274" symbolname="AuthenticateLicense"/> <stackStatement index="1" address="0x0000000022E5F4C2" symbolname="AuthenticateLicense"/> <stackStatement index="2" address="0x0000000022E4C506" symbolname="AuthenticateLicense"/> <stackStatement index="3" address="0x00007FFCFDD5933F" symbolname="c2pa_ed25519_sign"/> <stackStatement index="4" address="0x00007FFCFDD59882" symbolname="c2pa_ed25519_sign"/> <stackStatement index="5" address="0x00007FFCFDD59CB4" symbolname="c2pa_ed25519_sign"/> <stackStatement index="6" address="0x00007FFCFDD4D54D" symbolname="c2pa_ed25519_sign"/> <stackStatement index="7" address="0x00007FFCFDD4D66F" symbolname="c2pa_ed25519_sign"/> <stackStatement index="8" address="0x00007FFCFDC87718" symbolname="c2pa_ed25519_sign"/> <stackStatement index="9" address="0x00007FFCFDC8C87E" symbolname="c2pa_ed25519_sign"/> <stackStatement index="10" address="0x00007FFCFDC74655" symbolname="c2pa_ed25519_sign"/> <stackStatement index="11" address="0x00007FFCFDC76C04" symbolname="c2pa_ed25519_sign"/> <stackStatement index="12" address="0x00007FFCFDC75980" symbolname="c2pa_ed25519_sign"/> <stackStatement index="13" address="0x00007FFCFDC977CE" symbolname="c2pa_ed25519_sign"/> <stackStatement index="14" address="0x00007FFCFDC8C7BA" symbolname="c2pa_ed25519_sign"/> <stackStatement index="15" address="0x00007FFCFDC98E1B" symbolname="c2pa_ed25519_sign"/> <stackStatement index="16" address="0x00007FFCFDC6CF58" symbolname="c2pa_ed25519_sign"/> <stackStatement index="17" address="0x00007FFCFDC6D75F" symbolname="c2pa_ed25519_sign"/> <stackStatement index="18" address="0x00007FFCFDC6D66A" symbolname="c2pa_ed25519_sign"/> <stackStatement index="19" address="0x00007FFCFDC7848A" symbolname="c2pa_ed25519_sign"/> <stackStatement index="20" address="0x00007FFCFDC8ECE3" symbolname="c2pa_ed25519_sign"/> <stackStatement index="21" address="0x00007FFCFDC8D30B" symbolname="c2pa_ed25519_sign"/> <stackStatement index="22" address="0x00007FFCFDC8EDF3" symbolname="c2pa_ed25519_sign"/> <stackStatement index="23" address="0x00007FFCFDC716B4" symbolname="c2pa_ed25519_sign"/> <stackStatement index="24" address="0x00007FFCFD8141B7" symbolname="c2pa_ed25519_sign"/> <stackStatement index="25" address="0x00007FFCFDC9495E" symbolname="c2pa_ed25519_sign"/> <stackStatement index="26" address="0x00007FFCFDC94857" symbolname="c2pa_ed25519_sign"/> <stackStatement index="27" address="0x00007FFCFDC6C901" symbolname="c2pa_ed25519_sign"/> <stackStatement index="28" address="0x00007FFCFD8141B7" symbolname="c2pa_ed25519_sign"/> <stackStatement index="29" address="0x00007FFCFDC6B624" symbolname="c2pa_ed25519_sign"/> <stackStatement index="30" address="0x00007FFCFD7B510A" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="31" address="0x00007FFCFD7C19DE" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="32" address="0x00007FFCFD8141B7" symbolname="c2pa_ed25519_sign"/> <stackStatement index="33" address="0x00007FFCFD816595" symbolname="c2pa_ed25519_sign"/> <stackStatement index="34" address="0x00007FFCFD8141B7" symbolname="c2pa_ed25519_sign"/> <stackStatement index="35" address="0x00007FFCFD811817" symbolname="c2pa_ed25519_sign"/> <stackStatement index="36" address="0x00007FFCFD817FEE" symbolname="c2pa_ed25519_sign"/> <stackStatement index="37" address="0x00007FFCFD818CBD" symbolname="c2pa_ed25519_sign"/> <stackStatement index="38" address="0x00007FFCFD7C2DA0" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="39" address="0x00007FFCFD7BADDE" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="40" address="0x00007FFCFD7BD0F0" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="41" address="0x00007FFCFD7BBCBC" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="42" address="0x00007FFCFD7BD5B3" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="43" address="0x00007FFCFD7BD2B1" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="44" address="0x00007FFCFD7C2CB9" symbolname="asset_is_fully_generated_gentech"/> <stackStatement index="45" address="0x00007FFCFD7B401A" symbolname="adobe_context_get_connected_identities"/> <stackStatement index="46" address="0x0000000026132D93" symbolname="CTJPEGLibTerminate"/> <stackStatement index="47" address="0x0000000025828504" symbolname="AgRedeye_load"/> <stackStatement index="48" address="0x0000000025820D55" symbolname="AgRedeye_load"/> <stackStatement index="49" address="0x0000000025422716" symbolname="AgPNGProviderWin::getTypeName"/> <stackStatement index="50" address="0x00007FFD8B6AEC8D" symbolname="lua_getstack"/> <stackStatement index="51" address="0x00007FFD8B6D1E5E" symbolname="luaopen_table"/> <stackStatement index="52" address="0x00007FFD8B6AFA74" symbolname="lua_resume"/> <stackStatement index="53" address="0x00007FFD8B6F2BC9" symbolname="AgThrowProgramError"/> <stackStatement index="54" address="0x00007FFD8B6AFB1E" symbolname="lua_resume"/> <stackStatement index="55" address="0x00007FFD8B6A2123" symbolname="luaopen_base"/> <stackStatement index="56" address="0x00007FFD8B6AEC8D" symbolname="lua_getstack"/> <stackStatement index="57" address="0x00007FFD8B6D1E5E" symbolname="luaopen_table"/> <stackStatement index="58" address="0x00007FFD8B6AFA74" symbolname="lua_resume"/> <stackStatement index="59" address="0x00007FFD8B6F2BC9" symbolname="AgThrowProgramError"/> <stackStatement index="60" address="0x00007FFD8B6AFB1E" symbolname="lua_resume"/> <stackStatement index="61" address="0x00007FFD8B6A2123" symbolname="luaopen_base"/> <stackStatement index="62" address="0x00007FFD8B6AEC8D" symbolname="lua_getstack"/> <stackStatement index="63" address="0x00007FFD8B6AFA65" symbolname="lua_resume"/> <stackStatement index="64" address="0x00007FFD8B6FE489" symbolname="AgLua_callWithAutoReleasePool"/> <stackStatement index="65" address="0x00007FFD8B6AEC8D" symbolname="lua_getstack"/> <stackStatement index="66" address="0x00007FFD8B6D1E5E" symbolname="luaopen_table"/> <stackStatement index="67" address="0x00007FFD8B6AFA74" symbolname="lua_resume"/> <stackStatement index="68" address="0x00007FFD8B6F2BC9" symbolname="AgThrowProgramError"/> <stackStatement index="69" address="0x00007FFD8B6AFB1E" symbolname="lua_resume"/> <stackStatement index="70" address="0x00007FFD8B69CF70" symbolname="lua_pcall"/> <stackStatement index="71" address="0x00007FFD5DC20F0F" symbolname="AgMainThreadAction_trigger"/> <stackStatement index="72" address="0x00007FFE1724E8D7" symbolname="BaseThreadInitThunk"/> <stackStatement index="73" address="0x00007FFE17B68D9C" symbolname="RtlUserThreadStart"/> </thread> </backtrace> <registerSet> <register name="RAX" value="0x0000000000000000"/> <register name="RBX" value="0x0000000100967F00"/> <register name="RCX" value="0x00000000000025F8"/> <register name="RDX" value="0x0000000000000002"/> <register name="RSI" value="0x0000000100BF00E8"/> <register name="RDI" value="0x00000000000025F8"/> <register name="RSP" value="0x00000000CB8B5340"/> <register name="RBP" value="0x0000000100BF00E0"/> <register name="RIP" value="0x0000000022E4C274"/> <register name="EFL" value="0x0000000000010246"/> <register name="LastExceptionToRip" value="0x0000000000000000"/> <register name="LastExceptionFromRip" value="0x0000000000000000"/> </registerSet> <binaryImageSet> <binaryImage start="0x0000000140000000" end="0x000000014224F000" path="adobe\Lightroom.exe" version="14.5.1.1"/> <binaryImage start="0x00007FFE17B60000" end="0x00007FFE17DC9000" path="ntdll.dll" version="6.2.26100.5074"/> <binaryImage start="0x00007FFE17220000" end="0x00007FFE172E9000" path="kernel32.dll" version="6.2.26100.5074"/> <binaryImage start="0x00007FFE153A0000" end="0x00007FFE15793000" path="KERNELBASE.dll" version="6.2.26100.5074"/> <binaryImage start="0x00007FFE16CB0000" end="0x00007FFE16E74000" path="user32.dll" version="6.2.26100.5074"/> <binaryImage start="0x00007FFE15860000" end="0x00007FFE15887000" path="win32u.dll" 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<dunamisConfigGuid> b521ffc8-5267-46ac-bf6b-51b6a798b840 </dunamisConfigGuid> <imsUserGuid> 324C7223660AB0440A495CE7@824a039f62db1142495fe1.e </imsUserGuid> </crashreport>
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1. Using two graphics adapters with LrC is not a good idea. Disable the Intel in your computers bios or in Windows device manager.
2. What you describe can be caused by a corrupt catalog. Try using your most recent back up or create a New catalog by holding down the Alt key when starting LrC. There you will find a Create New Catalog choice.
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