Skip to main content
Participant
October 10, 2013
Answered

Lightroom 5 hangs on import

  • October 10, 2013
  • 16 replies
  • 19407 views

Since installing Lightroom 5, the program hangs during the import process. I never had this issue with Lightroom 4, but recently had a system crash and lost my former catalog. There are about 140,000 images to be imported from a 3TB hard drive.

I'm running a PC with 24 GB of RAM, a 128 GB SSD boot drive and a dedicated 128 GB SSD dirve for Photoshop/Bridge/Lightroom cache.

Has anyone else experienced similar problems?

Bryan

    This topic has been closed for replies.
    Correct answer rickv84659689

    Had same problem with 5.7 not importing all of a sudden.  Problem was a recently connected and left connected Android USB smart phone.  Apparently LR scans all connected USB devices and was hanging on the phone.  Disconnected the phone and bam, problem solved.  Gez...

    16 replies

    ObjectiveAesthetics
    Participant
    January 18, 2017

    2017 now, and i am still having this problem.  roughly 30,000 images to import from a seagate 2tb hd, and twice i have uninstalled lightroom because at the end of the import it doesnt say complete, the bar just stops right at the end. Its very irritating because you never fully know if every process lightroom needs to do on a big import has been completed.

    Its driving me insane tbh.  All i want is a notification after import telling that the import is complete.

    Nathan_OMGPhoto
    Participating Frequently
    November 22, 2016

    This problem is NEVER going to go away. It is back in LR CC 2015.7

    Sometimes the import dialog does not even appear, but most of the time it show up, a few thumbnails appear, but then it hangs.

    Hey...Adobe...fix this please.

    Participant
    September 9, 2016

    FINALLY SOLVED!!!!!

    After spending hours and hours searching, reading, trying, installing and uninstalling I solve my problem.

    Name of the event problem:              APPCRASH

    Name of the application:                     lightroom.exe

    Version of the application:                    5.3.0.10

    Mark of the time of the application:   529d013a

    Name of module with errors:             dvamarshal.dll

    This was happening every time I tried to import a certain amount of pictures, it just allowed me to import 5 or 6 at a time.

    This is what I did, and worked for me:

    1. 1. Download the file: “ dvamarshal.dll “ from  http://dllyes.com/dvamarshal-dll/
    2. 2. Go to C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.3, or wherever you have the Lightroom installed, and rename the existing file; "dvamarshal.dll" to "dvamarshal1.dll"
    3. 3. Copy the file downloaded from the link above, and paste it.
    4. 4. Close the program, and restart the computer.
    5. 5. Open the application as an administrator, and for me it worked!!!

    Hope it helps

    GuidiBird
    Participant
    October 25, 2015

    Forgive me for repeating elements of the same questions/comments above, but I am stuck:

    • I am trying to work on my iMac OS X Yosemite (v10.10.5) with a Lightroom 5.7 catalog that contains only 26 images. The image sizes range from 4 MB to 10 MB.  
    • I disconnected all external hard drives from USB and Thunderbolt and managed to get through the excruciatingly slow import process with my 26 images. 
    • In addition to being very slow to respond, when in the Develop pane, the large image display does not show me any of the adjustments I make to clarity, highlights, color treatment, etc.  
    • When I reboot and try to start fresh, Lightroom no longer opens the most recently used catalog and instead tries to open catalogs so old that they no longer reside on my iMac. 

    It boggles my mind how completely unusable Lightroom 5 has become or why anyone would continue to pay a monthly subscription for it.  Do any of you have any advice for these issues?  I would be terribly grateful if anyone can help.

    After using Photoshop for almost 20 years, I am sadly starting to explore other software options for my business.

    vcr100
    Participating Frequently
    October 21, 2015

    Adobe - do you want to address this import issue?  You guys are slipping!  Between the awful Premiere update and now this, wtf?

    Known Participant
    October 11, 2015

    I am using Lightroom CC with the most recent version 2.1. It includes a new import module and it is freezing up almost every time that I try to import. I have 16G RAM on an Dell XPS using Windows 10

    Participant
    October 2, 2015

    I have Lightroom 5.6 on Windows 7 64-bit.  And I'm having exactly the same problem.


    It's the same Olympus camera, the same procedure I've been doing for the last 3 years.  No recent changes.  No new software. But when I try to import, it takes me forever to get access to the camera (via USB) and when I've selected the pictures and clicked Import, it just sits there.  If you're in Windows 7, you can see the progress on the LR icon in the Quick Launch bar and it doesn't move after getting about 10% of the way.

    I even checked and changed folder security, restarted LR, restarted Windows, restarted the camera and nothing changes.

    I'm thinking of going back to LR4.

    One thing -- I can go to the Catalog page and drag and drop the pictures from Windows Explorer into LR.  Annoying and not particularly good practice, but it does work.

    Participant
    March 24, 2015

    Hi

    I am running LR 5.7 and the problem of files not being imported has suddenly occurred.  In a folder I can see all the photos with finder.  I then initiate the import from an external hard drive, the photos appear one screen at a time (?72 photos) and then the next screen and so on.  The indicator at the side does not move.  As the screefull loads it dims, then lightens then disappears.  When the last screen loads it also disappears and LR says that there are no files to import.

    I have tried the same photos (identical) from another attached drive also giving the same problem.  If a folder has just a few simple JPGs they will stay on the screen.  I read the NEF comment about the nikon software perhaps being at fault, however I mistakenly thought that  this might be the answer as most of my files are NEFs but it is also a problem with JPGs.  The only change that has occurred is that yesterday I had trouble transferring a large number of photos to an USB stick and my new Imac hung eventuly forcing me to turn it off after several hours.  The RAM is 8 gig and was still clogged today as a result of the hang up, hoiwever having cleaned it, the problem is still there.  The transfer was being done with finder and was not of any of the photos failing to import. 

    The programme is useless as a result of this, it is like being back on Windows.

    Could do with some help.

    John

    Participating Frequently
    May 20, 2015

    Samd problem  with OSX yosemite and Ligthroom 5.7 , it nevers ends after 2 hours to import 10 photos

    rickv84659689Correct answer
    Participant
    August 15, 2015

    Had same problem with 5.7 not importing all of a sudden.  Problem was a recently connected and left connected Android USB smart phone.  Apparently LR scans all connected USB devices and was hanging on the phone.  Disconnected the phone and bam, problem solved.  Gez...

    gegjr
    Inspiring
    September 19, 2014

    Ok, thought I'd let anyone following this post that I finally got a call from Adobe about 3 days ago. The Rep changed the name of my LR prefs file with .old as the extension. Then of course opened LR selected the catalog and selected optimize and test integrity check boxes. Once he did that I was able to import again without LR getting hung up on trying to find an import location that no longer exists. I have no idea what caused the problem. The rep also went online and find some text that defines each of the date fields in LR database. Now I understand better what LR is supposed to do when a file is imported, exported, edited in an external program, etc. However, I am still convinced that LR has changed the "Date Taken" for some of my files. I was not able to get LR to do this while the Rep was on the line so I am going to watch diligently to see if I can get evidence of the "Date Taken" being changed by LR and not by me.

    Note: Adobe Rep had to go back and reclaim the old prefs file so I could get back my identity plate and metadata setting.

    "In the End, we will remember not the words of our enemies, but the silence of our friends."~Martin Luther King, Jr.
    gegjr
    Inspiring
    October 8, 2014

    Ok, I have to take it back. Lightroom still hangs and stops responding when I click "Import". But, I think I found the issue. I have several external hard drives. One is C6 backup drive. For some reason Lightroom is fixated on the drive even though I have never, I repeat never imported a darn thing from that drive. It is strictly a backup drive.

    I have found 2 work around.

    1. Turn off or unplug the drive so Lightroom doesn't see it. Because since it's a backup drive it is impossible to open it and find files. All the files are compressed.
    2. Just keep waiting ( I had to wait almost 10 minutes for Lightroom to become exhausted trying to find something on the drive) until Lightroom decides it can't open the drive and starts responding and then you can choose another source.

    Unfortunately, Lightroom doesn't remember you changed the source and goes right back to drive. I cannot for the life of me figure out why Lightroom doesn't allow you to clear out all recent sources or at least start import in a null state.

    Here's a screen shot.

    "In the End, we will remember not the words of our enemies, but the silence of our friends."~Martin Luther King, Jr.
    metriognome
    Participating Frequently
    August 30, 2014

    Just downloaded trial version of LR5.6 and started importing photos from my "pictures" folder - everything on the same HD on my MacBook Pro (OSX 10.8.5) - and it got to 1100 of a bit over 5000 pics and stopped in the middle of a folder. Folder had similar content to 4 previous folders that came in OK: a folder of .jpgs within a folder holding a month of .nefs; brought in all the .nefs and stopped after 19 of 36 .jpegs. Have tried to restart importing at the next folder in line, it says it's 'importing files ...' but just sits there doing nothing. Grrr.

    metriognome
    Participating Frequently
    August 30, 2014

    Have had a couple more goes, uninstalling and reinstalling the program in between (which seems to be the only way to get it to do anything at all).

    First time I avoided a few files from an odd source that I thought might be a problem: got to 1083.

    Second time avoided these and a few more related files: got to 1000 still stuck in the middle of the same folder, so thought there might be some sort of limit at or around 1000 (nice round number) so ...

    Third time tried importing each month separately: got 5 months OK (this included the one where I'd got stuck halfway through before) = 1063 files, tried June and ... nothing. Sitting there telling me it's 'importing files ...', but with 0 imported.

    There is no Adobe support for trial versions, so ... not a great confidence builder if they are expecting me to dish out $186 on the off-chance that the paid version might work!

    metriognome
    Participating Frequently
    August 30, 2014

    Tried in safe mode: still can't import any more files. 1063 seems to be it.