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Answered

Lightroom 6.14 cannot be activated

Forum|Forum|6 years ago
July 24, 2019
2 replies
1138 views

Hi all,

i just have given my mac pro a new ssd and now i try to activate Lightroom 6.14 / 2015.14.

Every time i start the program, it asks again to logon and to enter serial number. All old activations have been deactivated.

OSX is 10.13.6

The old Disk i removed had 10.13.6 and 6.14 too, and all has been working perfect.

So where is the problem, where must i search first?

Greetings from gemany

Chris

Correct answer Christian_Stüben

problem has been solved. The Firewall had been set too strictly.

D

dominikb86189189

New Participant

Hi Christian,

after upgrading my computer, I have the same issue. Could you give me a hint regarding the firewall settings?

regards from germany

Dominik

F

FranksCarter

New Participant

Hi guys,

i had a simular problem.

I have an Windows machine and upgraded my PC on a new SSD.During the installation i should fill my account.

Now, after the test period i must activated Lightroom 6.14 and there is the Problem.

I will start Lightroom and the next window says LogIn required, after click on the "Sign In" button, the next window is check the serialnumber and i should check my connection to the internet, but conection is perfect, after press on "check" the process it will be repeated.

I have called the support, on this side(Adobe) everything is okay i should check by my side Firewall or others.

So i have deactivated my Firewall but i could not fixed the problem...

Is there anybody to know what can i do???

Thanks for your helping

best regards

Frank

D

dj_paige

Brainiac

You need to follow the "off-line activation" procedure to install Lr 6.14. https://community.adobe.com/t5/lightroom-classic-discussions/p-information-regarding-lightroom-6-x-pre-lrclassic/m-p/15300904#M403241

99jon

Brainiac

Hi Chris

Try contacting Adobe directly. This is a user to user forum but only Adobe staff can deal with activation issues. They may need to re-set the activations from within your account. Click the link below and scroll down to Individual “Sign-in to contact us” and you should be able to start an on-line chat session. As you have an older product make clear you are looking for activation, not support.

https://helpx.adobe.com/support.html

C

Christian_StübenAuthorCorrect answer

New Participant

problem has been solved. The Firewall had been set too strictly.

E

Eric22561774tejs

New Participant

Hi Christian,

I think I have same problem. How can I can set my firewall less strictly please ? Thans a lot

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