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Lightroom 6.14 started asking for license and then stopped working on develop

Explorer ,
Jan 04, 2022 Jan 04, 2022

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Since few days I cannot open develop module of my lightroom. 6.14 was the last standalone version, which I bought (as an upgrade to Lightroom 4) as I absolutely despise having to pay monthly subscription for software, which I already 'own'.

Fast forward to last month - I am no longer able to use it, as in December it started asking for license. Each time I logged in to my Adobe account and then it seemed to work. As of few days back 'Develop module is disabled' due to non-licensed product. I tried contacting Adobe Support, but support is discontinued. So I am now, 2 weeks in with my newborn son with hundreds of pics ready to be processed, stuck with no working Lightroom.

After countless re-installs latest option is - when trying to login through Help > Sign In I get a message that my browser is no longer supported (Guess it is embedded in original coding of LR to use internet explorer). 

Any experience in the matter and how to resolve it would be greatly appreciated!

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correct answers 1 Correct answer

Explorer , Jan 13, 2022 Jan 13, 2022

Finally! 

I found the solution on another thread in this community, so I am putting it below and linking for future reference:

Solution 

 

"On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

 

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and

...

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Community Expert ,
Jan 07, 2022 Jan 07, 2022

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Contact the Adobe Staff member to get assistance with activate and deactivate @CMass 

she has been assisting users in this forum.

Click on the link and send a "Private message".

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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Thank you! Just did. Will update this topic once resolved.

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Explorer ,
Jan 13, 2022 Jan 13, 2022

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So far - no change. After checking if there are any activations left - it supposed to be OK and some are left. Still - getting message of non-genuine software. So far I am stuck. Any hints?

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Hi Solar_pi,

 

I have sent Carissa from Adobe 4 messages and did not receive any response.

What a shame that Adobe approves a customer support like this.

 

 

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Explorer ,
Jan 13, 2022 Jan 13, 2022

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Finally! 

I found the solution on another thread in this community, so I am putting it below and linking for future reference:

Solution 

 

"On Windows delete or rename following folders

C:\Users\[your user name]\AppData\Local\Adobe\OOBE

    C:\Program Files (x86)\Common Files\Adobe\SLCache

    C:\ProgramData\Adobe\SLStore

 

Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in."

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