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Since few days I cannot open develop module of my lightroom. 6.14 was the last standalone version, which I bought (as an upgrade to Lightroom 4) as I absolutely despise having to pay monthly subscription for software, which I already 'own'.
Fast forward to last month - I am no longer able to use it, as in December it started asking for license. Each time I logged in to my Adobe account and then it seemed to work. As of few days back 'Develop module is disabled' due to non-licensed product. I tried contacting Adobe Support, but support is discontinued. So I am now, 2 weeks in with my newborn son with hundreds of pics ready to be processed, stuck with no working Lightroom.
After countless re-installs latest option is - when trying to login through Help > Sign In I get a message that my browser is no longer supported (Guess it is embedded in original coding of LR to use internet explorer).
Any experience in the matter and how to resolve it would be greatly appreciated!
Finally!
I found the solution on another thread in this community, so I am putting it below and linking for future reference:
"On Windows delete or rename following folders
C:\Users\[your user name]\AppData\Local\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and
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Contact the Adobe Staff member to get assistance with activate and deactivate @CMass
she has been assisting users in this forum.
Click on the link and send a "Private message".
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Thank you! Just did. Will update this topic once resolved.
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So far - no change. After checking if there are any activations left - it supposed to be OK and some are left. Still - getting message of non-genuine software. So far I am stuck. Any hints?
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Hi Solar_pi,
I have sent Carissa from Adobe 4 messages and did not receive any response.
What a shame that Adobe approves a customer support like this.
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Finally!
I found the solution on another thread in this community, so I am putting it below and linking for future reference:
"On Windows delete or rename following folders
C:\Users\[your user name]\AppData\Local\Adobe\OOBE
C:\Program Files (x86)\Common Files\Adobe\SLCache
C:\ProgramData\Adobe\SLStore
Then right-click the shortcut of CC application (e.g. Photoshop or InDesign), choose "Run as administrator" (or "More" > "Run as administrator"), enter your Adobe ID and password and clicks Sign in."