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clphotography
Participating Frequently
April 22, 2015
Answered

Lightroom 6 (CC) keeps crashing

  • April 22, 2015
  • 77 replies
  • 132560 views

I have just updated to Lightroom 6 through creative cloud. Lightroom 5 used to work perfectly, if a little slowly, but 6 just keeps crashing when I try to browse or edit images. This morning it has crashed 30 times and I have only managed to edit 5 images from a recent wedding. I've disabled all plugins, but that didn't help, and have tried to boot in safe mode, again with no success. I am running a MacBook Pro, 2.53 GHz Core2 duo, 8GB RAM, NVIDIA GeForce 9400M 256 MB, Yosemite, 500GB SSD. I have tried to go back to LR5 but the updated catalogue won't work with it. Any ideas anyone?

    This topic has been closed for replies.
    Correct answer Jim Wilde

    Your original LR5 catalog is still there, so you could go back to that, and you'd only lose the work that you did on the 5 images.

    But with LR6, try turning off the GPU option on the Lightroom>Preferences>Performance tab. Does that make a difference?

    77 replies

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    S
    skymakai
    New Participant
    January 18, 2016

    I have the same issue.  Lightroom becomes unresponsive and has to be force quit.

    It seems as though the issue doesn't happen when GPU Acceleration is turned off.

    I 'DO' however, have a 'supported' GPU, and high enough specs to not have issues.  Perhaps Adobe will just add my GPU to the list of unsupported GPU's, along with every other one having issues? 

    Mid-2014 MacBook Pro (11,3)

    1TB SSD, 16GB RAM

    NVIDIA GeForce GT 750M (2GB VRAM)

    OS X 10.11.2

    Lightroom 6.3

    W
    wdburgdorf
    Known Participant
    January 28, 2016

    Today the long awaited update came, for Lightroom and other apps. I hoped it would fix the crash issue, but no, no improvement at all. Is it a disappointment that Adobe does not seem care about these forums? That they don't seem to take note of such issues? It's not just an annoyance, it's a killer.

    I wish that there would be just any reaction, just to have a little reassurance that Adobe recognized the problem and at least plan to fix it, someday.

    EDIT: If it actually ran without GPU, it would be only an annoyance, but I cannot even switch it off ...

    Victoria Bampton LR Queen
    Victoria Bampton LR Queen
    Adobe Expert
    January 28, 2016

    wdburgdorf wrote:

    EDIT: If it actually ran without GPU, it would be only an annoyance, but I cannot even switch it off ...

    When you say you can't switch it off, is that because it's crashing before you can open the dialog?  If so, try these steps: Still having trouble?  

    _______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
    C
    cliftonjan
    New Participant
    January 8, 2016

    Extremely frustrated. Lightroom has frozen about 30 times this morning. It opens and then freezes after a minute whatever I try to do. Cannot edit preferences either without it freezing.... This has been an ongoing problem for months. Running CC on Windows 7 64 bit with an AMD Radeon card and  8gb RAM

      Just Shoot Me
      Just Shoot Me
      Brainiac
      January 8, 2016

      Turn off the option

      W
      wdburgdorf
      Known Participant
      January 8, 2016

      When trying to turn off the graphics processor, that is yet another situation when LR crashes - so it is simply not possible.

      To quote bleumb: "ADOBE! Fix this issue!"

      belumb
      belumb
      New Participant
      January 2, 2016

      Installed Lightroom 6 after purchasing upgrade through Adobe from LR5 in November 2015.
      I used it a few times but kept using LR5 as I was used to it until I recently converted my catalog to LR6. LR6 crashes regularly every few minutes if I try to many operations to quickly. I upgraded thinking it would be faster but LR6 has brought me to a crawl.

      I have currently running Lightroom version 6.3 on my Dell Precision 6700 with an 8 Core i7 processor with Windows 7 Pro 64bit. 16Gigs of Ram, 4GB Nvidia Quatro 4800 video card.

      LR6.3 still crashes even after disabling the GPU, resetting and optimizing the catalog, using on new catalogs, etc...

      ADOBE! Fix this issue!

      Z
      zaalt70659097
      New Participant
      December 27, 2015

      I am having the same crashing problem with LR6. I tried to go to preferences and de select the GPU however when I do that the problem crashes again. I've tried multiple times with no success and am extremely frustrated. I would go back to the old version but I was on the cloud before and just purchased this from Staples so I had my own hardcopy. Now I feel like I've been ripped off. I can't return software and I can't pull out my old LR4 discs because that version can't read my camera files (new cameras).  I tried asking adobe for help but after a half hour of talking to adobe online they said the person who could help me was not in.

      E
      EveryNameIsRejected
      Participating Frequently
      December 22, 2015

      I use lightroom for photo editing, and photo and video management. Now LR 6 crashes in Windows 10 everytime I click on a video.

      I am so fed up, if I can find another program to manage my files, I am done with Lightroom for good!

      Does Anyone have a suggestion for photo and video management? database style?

      M
      Matthew Addington
      New Participant
      November 20, 2015

      Previous version and newest update still crashing regularly. Every ten or so minutes. Spent two days editing a wedding and after the 15th or so crash my catalog corrupted.

      This is seems really abnormal for Adobe.

      Victoria Bampton LR Queen
      Victoria Bampton LR Queen
      Adobe Expert
      November 20, 2015

      Matthew Addington wrote:

      Previous version and newest update still crashing regularly. Every ten or so minutes.

      I'm not hearing much in the way of crash reports with this latest release, so it may be specific to your computer now.  Have you tried resetting LRs prefs?  What are your system specs?

      _______________________________________________Victoria - The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit on the Go books.
      M
      Matthew Addington
      New Participant
      November 20, 2015

      Processor  2.5 GHz Intel Core i7

      Memory  8 GB 1333 MHz DDR3

      Graphics  AMD Radeon HD 6770M 1024 MB

      Software  OS X 10.9.5 (13F1134)

      Just got this machine back from Apple and everything is brand new after having to replace the graphics card per the coverage for this model which is one of the computer effected by their substandard original graphics card.

      Lightroom Loser
      Lightroom Loser
      New Participant
      November 19, 2015

      I read the warnings. I knew what I was about. But I thought support for my 5DS raws was so important, I upgraded. Now I am in lightroom HELL. F&^% you Adobe. You, your managers, your release schedule, your marketing department and your arrogance. You suck.

        Lightroom Loser
        Lightroom Loser
        New Participant
        November 23, 2015

        The update has fixed it for me, but I'm still not going to forgive Adobe for this one. Imma wait until one of them comes into my cafe, and then serve them up a plateful of raw tripe, and tell them 'sorry, I released it from the stove top out to your table a bit early'.

        W
        wdburgdorf
        Known Participant
        December 11, 2015

        +1. Adobe has taken Lightroom away from me for the time being, I hope to get it back soon.

        Windows 7, all SPs/updates. LR also crashes when I try to switch off the graphics processor - not that I'd like to work without it, but better than nothing at all.

        T
        Tim Sanders
        New Participant
        October 31, 2015

        I had a similar issue.  Using LR CC on a MacBook Air.  I wanted to see if Adobe had released an updated version of Lightroom... 

        Then - I noticed that I was not logged in to CC (i.e., via the Creative Cloud icon at the top of the screen.)  I logged in, noted that there was no update to LR...  BUT - LR started working correctly after that.  So trying logging in to CC and see if that resolves your issue.

        A
        andiwozere
        New Participant
        October 31, 2015

        Did that made no difference I had to go and edit the GPU settings

        R
        richards31712294
        New Participant
        October 30, 2015

        Thanks to the contributors on this forum I have finally solved the problem of LRcc crashing. I too had the 'wrong' Radion video driver, and the hair wrenching annoyance of continual crashes. Now I have installed the beta version of the latest driver and at last the programme seems to be stable. But what a state of affairs when we are left in the dark and fed B*****it by those that take our money. No wonder there's not mushroom in the madhouse.

        G
        geometro
        Known Participant
        October 14, 2015

        My Lightroom CC 2015 crashes when trying to edit videos and slideshows. I called Adobe and they didn't know why. I have the reqyuired I tunes and Quick Time Player installed. It plays in Adobe Photoshop cc. It played on Windows 7.

        but upgrading to Windows 10, it doesn't play or organize the slide show after I put several photos in

        Maybe looking at another program. Capture one programs.or something else. Fed up with the non support from Adobe.

        6
        66dellwood
        New Participant
        October 26, 2015

        Geometro:  having the same video crashing.  you say "I have the required I tunes and Quick Time Player installed." I was not aware that there was any iTunes required software.  I have the latest Quicktime but not iTunes.    Is iTunes of any kind required to run any part of LR?

        G
        geometro
        Known Participant
        October 30, 2015

        I believe lightroom 4 required it and Apple qiuck time player from what I understood before. I did uninstall it and it till didn't play on LR cc 2015. But I will look to make sure. I believe that was in Scott Kelby's lightroom 4 book. I will look it up again.I just go to Photoshop CC 2015 to edit video.when I do edit a video. it actually isn't hard to do in that.

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