Lightroom 6 deactivation help

Forum|Forum|3 years ago
April 30, 2022
3 replies
547 views

How can I deactive lightroom when it's not installed on any other system

I have lightroom 6 and after a rebuild of my desktop I'm getting an error about reachign the maximum number of activations.

Windows

This topic has been closed for replies.

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Sascha Adam

New Participant

Hello

I had a running Lightroom 6 licence on my old computer.

Now I reinstalled Windows and Lightroom 6, however the activation of LR 6 does not work. A message comes up that I can't activate my licence since it is still activated on another comuputer. I logged into my Adobe Account to deactivate the licence on my old machine however apperntly there are no activeted licences related to my Adobe ID. What can I do?

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dj_paige

Legend

I logged into my Adobe Account to deactivate the licence on my old machine however apperntly there are no activeted licences related to my Adobe ID.

For Lr 6, the activations are tied to the serial number and not to your Adobe ID. Anyway, a potential solution is here: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-deactivation-help/m-p/12915041#M272760

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Sascha Adam

New Participant

Thank you for your reply. I reached out to Carissa (the Adobe employee mentioned in the article) but I didn't get a reply. Are there any other Adobe employees who could help?

DdeGannes

Community Expert

It's as thedigitaldog indicates. You can reach out to an Adobe Employee by the name of Carissa Massongill via a private message. Just click on the envelope icon in the top right of the forum.

See the screen capture,

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.