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Lightroom 6 deactivation help

New Here ,
Apr 30, 2022 Apr 30, 2022

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How can I deactive lightroom when it's not installed on any other system

I have lightroom 6 and after a rebuild of my desktop I'm getting an error about reachign the maximum number of activations.

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LEGEND ,
Apr 30, 2022 Apr 30, 2022

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At the very least, you'll need assistance directly from Adobe to do this. Hopefully, they still can on their end. 

https://www.adobe.com/about-adobe/contact.html

https://helpx.adobe.com/contact.html?step=LTRM_membership-account-payment_payments-invoices-orders_s...

 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

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New Here ,
Apr 30, 2022 Apr 30, 2022

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I already reached out and was told this product is no longer supported and to try the forums

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Community Expert ,
Apr 30, 2022 Apr 30, 2022

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It's as thedigitaldog indicates. You can reach out to an Adobe Employee by the name of Carissa Massongill via a private message. Just click on the envelope icon in the top right of the forum.

See the screen capture,

Screenshot 2022-04-30 at 3.48.46 PM.png

 

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5, Lr 6.5, PS 24.7,; ACR 15.5,; Camera OM-D E-M1

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New Here ,
Apr 30, 2022 Apr 30, 2022

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Thank you for that screen shot, I've reached out to Carissa

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New Here ,
Apr 13, 2024 Apr 13, 2024

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Hello

I had a running Lightroom 6 licence on my old computer.

Now I reinstalled Windows and Lightroom 6, however the activation of LR 6 does not work. A message comes up that I can't activate my licence since it is still activated on another comuputer. I logged into my Adobe Account to deactivate the licence on my old machine however apperntly there are no activeted licences related to my Adobe ID. What can I do?

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LEGEND ,
Apr 13, 2024 Apr 13, 2024

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I logged into my Adobe Account to deactivate the licence on my old machine however apperntly there are no activeted licences related to my Adobe ID.

 

For Lr 6, the activations are tied to the serial number and not to your Adobe ID. Anyway, a potential solution is here: https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-deactivation-help/m-p/12915...

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New Here ,
Apr 19, 2024 Apr 19, 2024

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Thank you for your reply. I reached out to Carissa (the Adobe employee mentioned in the article) but I didn't get a reply. Are there any other Adobe employees who could help?

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Community Expert ,
Apr 19, 2024 Apr 19, 2024

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See my answer in this forum thread-

https://community.adobe.com/t5/lightroom-classic-discussions/lightrooom-6-licensing-serial-number-al...

 

Regards. My System: Lightroom-Classic 13.2 Photoshop 25.5, ACR 16.2, Lightroom 7.2, Lr-iOS 9.0.1, Bridge 14.0.2, Windows-11.

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New Here ,
May 11, 2024 May 11, 2024

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Hallo in die Comunity,

Wir haben genau das gleiche Problem.

LR6 lief bisher gut auf Win11. Hatte jetzt beim Starten Fehler, das Programm fror regelmäßig ein, öffnete sich nicht. Habe deinstalliert und neu installiert.

Es wurde die Anmeldung bei der AdobeID gefordert, dann konnte ich nach Eingabe der SN installieren. 

 

Beim Start von LR6 verlangte er wieder die Anmeldung bei der AdobeID, das erfolgte mit der Legitimierung. Ich könne nun das Anmeldefenster schließen und dort fortfahren, wo ich aufgehört hatte.

 

Nichts ist passiert, LR6 startet nicht. Garnicht.

 

Wieder die App starten, gleiches Prozedere.

Ist nun eine Re-Installation seit 2024 durch Adobe zwangsweise versagt? Wer weiß ggf. Abhilfe?

 

Auf anderem Win10 Rechner läuft es noch, dort halte ich nun die Luft an.

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