Participant

Answered

Lightroom 6 is displaying a blue screen with a white X through it in the Develop module for all my photos

Forum|Forum|10 years ago
April 21, 2015
11 replies
53571 views

I can see a large version of my photo in Library mode, but in Develop module, all that appears is a blue screen with an X in it. Has anyone else experienced this? How can it be fixed?

This topic has been closed for replies.

Correct answer simonsaith

This blue screen with a cross indicates that Lightroom encountered a OpenGL runtime error. First try to make sure that you've updated the latest driver from the vendor. See Adobe Photoshop Lightroom Help | Lightroom GPU FAQ.

A

Anonymous

Same problem here. Works by disabling the GPU, but after checking my GPU settings, I disabled the Conservative Morphological Anti-Aliasing setting in 3D options, and all works fine, with the GPU enabled. Check your Anti-Aliasing options.

D

DawnBTVS523

Participant

I've had that checked off and it still displayed the yellow square with blue box in the middle before shifting to a full blue blox.

- David

D

DawnBTVS523

Participant

Currently using the uncheck method of the GPU as a workaround (had to uncheck in Photoshop CC as well) but it's annoying that I had to Google search and come here to find a fix.

Downloaded and installed Lightroom CC on my ASUS with pre-installed Windows 10 (literally purchased Friday, 2 days ago as of this post). Using an intel Core i5-6200U processor and an Intel HD Graphics 520 as my graphic card.

Just wanted to post the spec details in case there's a compatibility issue.

- David

L

Leomahecha

Participant

I tried Edit>Preferences. Under the Performance tab, uncheck Use Graphics Processor and finally it worked! Thanks!!!

hilmi2288

Participant

click Edit>Preferences. Under the Performance tab, uncheck Use Graphics Processor. Done.

jacobv46984786

Participant

This worked for me, thanks!

C

cfbien

Participant

Had same issue... turned off GPU and now Lightroom 6 runs like it's supposed to and the blue screen error is resolved!

Worked for me too!!!

Thanks

J

johns3470314

Participant

I update my Nvidia driver and the problem went away. But oddly LR still says it's using the Intel 4600. Lame, what's going on?

L

limestar_com

Participant

Installed latest Nvidia driver that was for some video game and now the problem with the blue square is fixed. It did include the latest physx driver as well, so maybe that did it.

kenf22416022

Participant

‌not fixed here either

nvidia k1000m, win 7 pro, updated nvidia drivers

J

johns3470314

Participant

Not fixed here either, Windows 8, Nvidia GeForce GTX 860M.

J

johns3470314

Participant

I went to the performance tab and LR6 is not even using my GTX860 card, it's using the onboard Intel HD Graphics 4600. Lame. And I'm still getting the blue screen.

I disabled the GPU use and LR6 sped up considerably, oddly enough, especially the crop tool, which was very slow with LR6. Everything was always lightning fast with 5 and appears to be back to normal after disabling the PGU, so I'm fine with just leaving it disabled. Yeesh.

Will try to update the NVidia drivers and post back.

L

limestar_com

Participant

Not fixed here. Seeing the blue screen with white x.

Windows 7, Nvidia GeForce GTX 660M.

Jim Wilde

Community Expert

It might be that there are some gaming preferences set on the graphics card (outside Lightroom). As a test, disable Lightroom's use of the GPU (Preferences>Performance tab) to see if that fixes the problem. If it does, you'll need to investigate the graphics card settings.