Skip to main content
Participating Frequently
April 24, 2015
Answered

Lightroom CC curves bug with Wacom Intuos Pro

  • April 24, 2015
  • 26 replies
  • 28678 views

I have LRCC and a Wacom Intuos Pro on my i7 Macbook Pro.

I can't smoothly move the curves in the Tone Curve module using my pen and tablet.  If I use my trackpad it works just fine.  I had this issue with LR5 and had to roll back my driver on my Wacom to 2 versions older to fix it.  Now that I've upgraded to LRCC, the problem is back. I've tried the newest drivers and the older ones as well. I can't seem to get them to move smoothly.  In fact, sometimes if I just click a point on the curve and hold the pen steady, it will start creeping to the right and up... even without moving it.

Anyone else having this problem, and have you fixed it?

Thanks!

This topic has been closed for replies.
Correct answer Brett N

I've revisited this and I think I see what you are referring to. It is somewhat subtle what is happening, but let me explain my findings and see if you are experiencing the same.

While moving a point on the tone curve around with my Wacom stylus, sometimes the point will refuse to move or move somewhat erratically. What I discovered is that my cursor and the point are not moving together. This is especially true when moving upward or to the right. Downward and to the left have a lesser effect. To illustrate this, click on a point that is low on the curve and move it upward. When you let go, the cursor will reappear and it will not be on top of the point. Instead, the cursor will have moved further up. Now click this same point and move it back down. When you let go this time, the cursor will be much closer to the point, if not directly on top of it. The same happens when moving to the right when compared to moving to the left. The movement to the right is really significant because the cursor will hit the edge of the screen very quickly, preventing you from moving the point further to the right. The same can happen when moving the point upward, especially if you repeatedly move the point up and down. This limiting of the movement to the right or up can make it seem like the point isn't doing what you want and it only gets worse the harder you try. This can also make it likely that you'll end up moving the point in some direction that causes the point to become invalid and get removed (moving it off the graph or past another point on the graph).

If you can verify this is the behavior you are seeing as well, then we can get this reported to engineering for repair.

The workaround is to only move points a little at a time before letting go of and re-clicking the point, especially when moving up and to the right. Big, sweeping movements of the stylus while clicked on a point should be avoided.

26 replies

vasilisi28545346
Participant
September 26, 2018

Here is the solution

Participating Frequently
November 7, 2016

I have had the same problems as JAlanPaul using a Wacom Intous Pro tablet and wrote a bug report over a year ago and sadly these issues still remain. OS X is now named mac OS 10.12, the only compatible Wacom driver is 6.3.18-4 and their user forum is gone.

Lightroom CC: Curves bug with Wacom Intous Pro | Photoshop Family Customer Community

Adobe CC Lightroom is up to version 2015.7 but the RGB curves picker and HSL pickers suffer from jerky adjustment and interaction, as described previously. All other Adobe applications are not affected and fine. Let's hope Adobe acknowledge this and releases a totally reworked LR 2017 including better GPU acceleration as PS does.

JAlanPaulAuthor
Participating Frequently
July 26, 2016

Hey thank you for taking the time I appreciate your response.. and I hope it helps some people with a similar problem.

And thank you to everyone who has shared their answers and ideas, but that doesnt have anything to do with the original problem with using Lightroom and the curves panel.

I can't believe it has been over a year and several LR, Wacom, MacOS, and Creative Cloud updates and this problem still exists. I have even upgraded my system to a fully loaded iMac and the problem is still persistent.

For those of you that are not following with what I had originally posted as the problem...

When in Lightroom CC2015.6 (or previous versions), using a Wacom Intuos Pro with the latest upgrades (I've tried several older software versions as well), on an iMac with OSX El Capitan 10.11.6, (also happened on Mavericks and Yosemite), if you try to manipulate the CURVES palette, the pointer will not smoothly transition or move the points on the curve. If you use a mouse it works just fine. Or if using "Mouse mode" shortcut trick like some other had posted, that works as well. But simply using the pen in normal mode, with all different tip stiffness and adjustment levels, I can't move any points on the curve without it jumping around erratically. It is completely unusable.

This problem exists for me on 3 different Mac machines (2 iMac's and a MacBook Pro).  Everything else works fine. Sliders, brushes, etc. Also, this problem does not exist in Camera Raw, or in Photoshop.

Thanks!

Brett N
Adobe Employee
Brett NCorrect answer
Adobe Employee
July 26, 2016

I've revisited this and I think I see what you are referring to. It is somewhat subtle what is happening, but let me explain my findings and see if you are experiencing the same.

While moving a point on the tone curve around with my Wacom stylus, sometimes the point will refuse to move or move somewhat erratically. What I discovered is that my cursor and the point are not moving together. This is especially true when moving upward or to the right. Downward and to the left have a lesser effect. To illustrate this, click on a point that is low on the curve and move it upward. When you let go, the cursor will reappear and it will not be on top of the point. Instead, the cursor will have moved further up. Now click this same point and move it back down. When you let go this time, the cursor will be much closer to the point, if not directly on top of it. The same happens when moving to the right when compared to moving to the left. The movement to the right is really significant because the cursor will hit the edge of the screen very quickly, preventing you from moving the point further to the right. The same can happen when moving the point upward, especially if you repeatedly move the point up and down. This limiting of the movement to the right or up can make it seem like the point isn't doing what you want and it only gets worse the harder you try. This can also make it likely that you'll end up moving the point in some direction that causes the point to become invalid and get removed (moving it off the graph or past another point on the graph).

If you can verify this is the behavior you are seeing as well, then we can get this reported to engineering for repair.

The workaround is to only move points a little at a time before letting go of and re-clicking the point, especially when moving up and to the right. Big, sweeping movements of the stylus while clicked on a point should be avoided.

JAlanPaulAuthor
Participating Frequently
July 26, 2016

Yes this is exactly what has been happening. But for me, even the smaller movements of the points cause erratic behavior as well.  It is nearly impossible to move the anchors or points on the curve smoothly at all in any direction. No matter how small the movements. I just tested using your description about where the cursor reappears and mine functions exactly as you stated.

When moving up, upon release, the cursor is at the top of the curves graph and not on the point. The same to the right.  When moving in either direction however, the points and cursor slam themselves to the max and cannot be slowly moved. For example, say I'm going to make a contrast curve with an anchor point in the middle. If i try to pull down the shadows, as soon as I press down with the pen it will always try to pull the cursor down and to the left corner, sometimes even when holding the pen still. If I try to push the highlights half up, it will jump all the way to the top and try to pull left as well. And each time I release, the cursor is in a different spot just as you stated.

I hope that helps.. but it sounds like you know exactly what I am experiencing.

cesarr80855271
Participant
July 26, 2016
Participant
July 14, 2016

First of all an apology for the bad English then use google translator , happens to me the same thing but with photoshop and the fastest way to fix it so far has been by double clicking on the selector with the pen tip and acontinuacion slide normally, thus not know why but it works well .

Participant
November 27, 2015

Wacom prompted me to download 6.3.15-2 for Intuos Pro and after installing it seems Wacom has resolved all the issues with regard to the bugginess of the pen. I just made some smooth adjustments using the Tone Curve. Also in Premiere Pro, gone is the extreme hypersensitivity to using the sliding adjustments.

Hopefully this resolves the bug for you all as well.

Participating Frequently
December 5, 2015

6-3-15-1 for Windows does NOT solve it (in fact it has been updated on 10/08/2015, while 6-3-15-2 for Mac has been updated on 11/09/2015...)

Brett N
Adobe Employee
Adobe Employee
March 16, 2016

I've been able to recreate the behavior. I'll report this to the engineering team for a fix.

Finchwizard007
Inspiring
November 12, 2015

I was just having this issue and it was driving me absolutely insane.

I'm on a brand new Windows 10 machine with seriously fast hardware. 32GB RAM etc.

I noticed if I went into the Wacom properties, with the Grip Pen tool selected, and over to mapping, I turned "Use Windows Ink" off and it came good.

Don't seem to get that weird sticking on the sliders.

Known Participant
November 17, 2015

When I turned "use windows ink" off I no longer can use my pen in LR..... any thoughts?

emkayp
Participant
October 13, 2015

Unfortunately still the same behaviour here with 10.10.5, 2015.2.1 and 6.3.15-1. All the latest other than Yosemite. Getting really frustrating with how long this is hanging around. Not too happy with Wacom either but this one needs a solution since it's impossible to use curves currently.

storky666
Participating Frequently
October 27, 2015

With the latest version the curve tool is unresponsive with or without (i.e., with trackpad) tablet.

Participating Frequently
October 6, 2015

These issues have been persistent for the last half year or so, and I'm glad to say that for my sake they are gone! I'm now running Mac OS X 10.11, LR CC 2015.2 and Wacom driver 6.3.14-1 .. FINALLY!

Enchanted_difference1549
Inspiring
October 7, 2015

Yes, I confirm the combination of LR CC 2015.1 (previous release) and Wacom Driver 6.3.14-1 is fixing almost all scrubbing problems.

There's still a slight sticky effect on curves but it's totally acceptable.

I cannot say whether it was Adobe or Wacom fault.


(well, CC 2015.2 is a total nightmare, so now you have far worse problems)

Participant
September 28, 2015

Same here,

Fine on my laptop before,

Bought a desktop, installed everything and crazy ass pen goin on.. All the tips above havent fixed anything.. windows7