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New Participant
June 15, 2017
Question

Lightroom CC - Recognizing wrong system info

  • June 15, 2017
  • 1 reply
  • 4042 views

Hi everybody,

So I have a weird issue that I'm running into on my home system. I have Lightroom CC installed on a Windows 10 64-bit system. However, it's recognizing my system as Windows 8 and it won't update to 2015.10. The strangest thing is that I've never used Windows 8, so I'm not sure how to fix this.

I tried uninstalling Lightroom, logging out of Creative Cloud, and a few other possible solutions I've read out there. I used the app to check for updates and it says it's up to date, but it isn't. Can anyone point me in the right direction, maybe to a download page that has the latest version so I can download it manually?

Here's the system info, just in case it helps. Thanks in advance!

Lightroom version:  CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 8.1 Business Edition

Version: 6.3 [9600]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 3.5 GHz

Built-in memory: 16333.8 MB

Real memory available to Lightroom: 16333.8 MB

Real memory used by Lightroom: 304.2 MB (1.8%)

Virtual memory used by Lightroom: 232.2 MB

Memory cache size: 0.0 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2,AVX,AVX2

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

GeForce GTX 970/PCIe/SSE2

Check OpenGL support: Passed

Vendor: NVIDIA Corporation

Version: 3.3.0 NVIDIA 382.53

Renderer: GeForce GTX 970/PCIe/SSE2

LanguageVersion: 3.30 NVIDIA via Cg compiler

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: G:\Lightroom Catalog\LRCC-catalog\LRCC-catalog.lrcat

Settings Folder: C:\Users\Howard\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) HDR Efex Pro 2

6) Leica Tether Plugin

7) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 10de

  Device : 13c2

  Subsystem : 85081043

  Revision : a1

  Video Memory : 4059

Adapter #2: Vendor : 1414

  Device : 8c

  Subsystem : 0

  Revision : 0

  Video Memory : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: Speakers (Razer Surround Audio Controller)

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 44100

Build: Uninitialized

Direct2DEnabled: false

GPUDevice: not available

OGLEnabled: true

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1 reply

johnrellis
Brainiac
June 15, 2017

However, it's recognizing my system as Windows 8 and it won't update to 2015.10.

LR sometimes misidentifies the Windows version, but I don't think that's causing the Creative Cloud app to not update your LR.

You can manually download 2015.10.1 from here:  Download Photoshop Lightroom

The Creative Cloud app doesn't seem to be very reliable, and lots of people have complained that it's not updating their LR. You can try fixing it by following the steps in this article: Use the Creative Cloud Cleaner Tool to solve installation problems

New Participant
June 15, 2017

Thanks johnrellis! I'll give it a try when I get home.