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Lightroom classic crashes/ locks up.

Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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When I open LRC it displays an old catalog , then locks up. I have unistalled and deleted my preferences . Then installed the new program from Adobe when the same result. I have copied a systemCompatibility report > ( shown below.) What is this blocklist mean or do?

LaryB_0-1705987319922.png

LaryB_1-1705987364372.png

 

 

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Participant ,
Jan 23, 2024 Jan 23, 2024

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Press the Alt key while starting Lightroom and it will prompt you for which catalogue file to open.

Thor Egil Leirtrø
Freelance concert photographer - thoregilphoto.com

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Community Beginner ,
Jan 30, 2024 Jan 30, 2024

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LATEST

Thanks Egil

After switching to another catalog it finally started to work correctly. I deleted the bad catalog.

 

Thanks again.

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Adobe Employee ,
Jan 23, 2024 Jan 23, 2024

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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Thanks for responding

I do have another email <REMOVED>. I don't use it much and don't remember using it for Adobe.
I do show something in my Adobe Crash Processor. It won't let me open the file to view the contents.
If you need any more information just let me know.
The other LightRm works but doesn't have the file capabilities .

Lary Becher

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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I found no crash reports there either. 

When you see the crash dialog again, fill it out and screenshot it prior to sending it. Then share the screenshot. Thanks!

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jan 23, 2024 Jan 23, 2024

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Bring up your copy of the Adobe Creative Cloud Desktop App a.k.a Creative Cloud Desktop. Select the Apps button, then mouse hover over your copy of Lightroom Classic (assuming we are talking classic) and notice the version. Is this what you see (or similar):

16.png

 

Do you have v 13.1, if not what version.

 

I have no idea why you are showing files related to Adobe After Effects. A file structure for a folder a catalog is in will look more like:

17.png

 

 

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Community Beginner ,
Jan 23, 2024 Jan 23, 2024

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Thanks All

 

I used the method of changing the catalog before opening.  My  Lightroom Classic is now working.

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