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Jonathan Beth
Jonathan Beth
Known Participant
May 23, 2023
Question

Lightroom Classic Crashes

  • May 23, 2023
  • 3 replies
  • 2953 views

Hi, I upgraded my MAC to Ventura (a big mistake) now my Lightroom Classic 12.3 carshes working (crashing on the splash screen) with a crash report.  The old version 12.2 is working fine. I sat with Adobe support for hours yesterday and they even got remote access to my Macbook where  they tried a lot of things but had no success. 

 

Any clues? My computer is a 14" Macbook Pro with an M1 Max chip. 32 GB ram.

 

Thanks in advance

Jonathan

 

This topic has been closed for replies.

3 replies

Jonathan Beth
Jonathan BethAuthor
Known Participant
May 24, 2023

How do I escalate a lightroom Classic installation problem?

 

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
May 24, 2023

Not by double posting here with no information. I merged this with your existing discussion.

 

-- Johan W. Elzenga
    Jonathan Beth
    Jonathan BethAuthor
    Known Participant
    May 24, 2023

      Thank you but what information do you need?

       I have a new M1 Macbook 14" 32GB Ram Ventura.

       I had OS Monetery where the Lightroom Classic 12.3 worked fine.

       Then when I updated the OS to Ventura the Lightroom Classic 12.3  crashed with  acrash report (attached).

       The previous version 12.2 works fine on Ventura.

        So I do I escalate the problem? I see in the bug report that few people are having similar problem.

        thanks

             Jonathan

        

    allenb80836650
    allenb80836650
    Participant
    May 23, 2023

    I had the same thing happening on my16 inch MacBook with m1 and Ventura.  I had to go back to the earlier version for it to load.

     

     

    Jonathan Beth
    Jonathan BethAuthor
    Known Participant
    May 24, 2023

    How did you downgraged back to Monerey?

    TheDigitalDog
    TheDigitalDog
    Inspiring
    May 23, 2023

    Try resetting your Lightroom preferences:
    https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html
    Also see: https://community.adobe.com/t5/lightroom-classic-discussions/important-steps-for-manually-resetting-preferences-omitted-from-help-article/td-p/12972518

    Quit Lightroom Classic.
    macOS: Press and hold the Shift + Option keys.
    Windows: Press and hold the Shift + Alt keys.
    While holding down the keys, launch Lightroom Classic.
    When asked, select "Yes". 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Jonathan Beth
    Jonathan BethAuthor
    Known Participant
    May 23, 2023

    Hello Digital Dog

            I will 'try' to follow your advice, but I have few concerns.

             1. When you said try to reset your preferences both articles failed to mention why is it necessary.

              2. Do I have to do it every time I lounch Lightroom?

              3. Why the new Lightroom Classic version worked under Monterey and failed to work under Ventura.

              4. and last how come none of the support agents do not know about all of this, and why Adobe support left my problems 'hanging' with no follow up.

              In any case,  thanks for your help

          

    Jonathan Beth
    Jonathan BethAuthor
    Known Participant
    May 24, 2023
    quote

       Hello Digital Dog

     

         Thank you for your help,  but you are not refering to my comments so they do not make sense.

          I already told you that the previous version works fine (12.2) and also the new version (12.3) crashes but works fine under Monterey. 


    By @Jonathan Beth

    So you can stick with the old version or try fixing your issues with the newer one (your call). Newer versions will continue to be provided; you're OK with sticking with 12.2 and disabling auto update? 

    quote

    Also why is Adobe Support not helping. I can seat for days trying different tools and options but time is a factor.


    By @Jonathan Beth

    From Adobe (community forums):
    "Currently, the community on community.adobe.com is used as a destination for customers to ask questions and engage in peer-to-peer conversations. IOW, this is a user-to-user support forum. The Adobe Support Community is a place to ask questions, find answers, learn from experts, and share your knowledge. Because we are a community used by people of all ages, cultures, and people at work, we carefully moderate its content".

    If you have problems or need answers from other users who volunteer their time to help, do so in a discussion topic and message body, whereby you post specifics (what's the problem or issue, or the question) and provide some information about your operating system, version of the software you're asking about and steps to illustrate your problem.

    This is what you've done. https://community.adobe.com/t5/lightroom-classic-discussions/p-fine-tune-the-subject-line-of-your-adobe-community-forum-post-for-better-results/td-p/13476026

    If you want Adobe to be viewing what you post, there are two ways based on what you are hoping to report:
    If you wish to report what you believe is a bug, you do so by following these guidelines:
    https://community.adobe.com/t5/photoshop-ecosystem-bugs/how-do-i-write-a-bug-report/idi-p/12373403

    If you wish to provide a feature request, you do so by following these guidelines (then make a request in the product forum):
    https://community.adobe.com/t5/lightroom-classic-ideas/how-do-i-write-a-feature-request/idi-p/12386378


    Thank you DigitalDog

     

    So you can stick with the old version or try fixing your issues with the newer one (your call). Newer versions will continue to be provided; you're OK with sticking with 12.2 and disabling auto update? 

     

    again thank you, but I am subscribed to the photo plan, so I need the updates as they Happen.

     

    thanks

     

         Jonathan

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