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A
Adam35094871l1ec
Participating Frequently
January 29, 2024
Answered

Lightroom crash on object select, windows 11 desktop

  • January 29, 2024
  • 4 replies
  • 974 views

For a couple of weeks now I have been unable to use object select in LRC developer.

 

I can paint an area to be selected, LR goes into 'selecting object' and then LR just fully stops responding and I have to close and restart. It's getting very irritating. Anyone got any ideas what's happened?

 

It was working totally fine until 2 weeks ago

 

Thanks

    This topic has been closed for replies.
    Correct answer johnrellis

    "DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

     

    That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


    Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

    https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

     

    (Preferences > Performance > Use Graphics Processor doesn't affect AI masking.)

    4 replies

    GoldingD
    GoldingD
    Legend
    February 1, 2024
    Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22000

    Why are you still at the initial release of Windows 11?Little to do with the problem, but a high security risk

    Built-in memory: 8069.3 MB

     That is the bare bones minimum for LrC to run. Some operations may not work, some performance may be very poor.

    Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)

    Not enough memory for accelerated or AI graphics processes

    Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto

    I believe that is an integrated video control without any of it's own memory. Not a dedicated or discrete graphics processor with VRAM. As such it is  poor for any acceleration, or any AI assistance in LrC.. you may notice that LrC only states Image Processing is supported, not acceleration, not export, not anything helpful.

     

    Summary:

     

    Sorry, but your laptop (I assume from that Intel video control) is insufficient. In LrC  /preferences/performance/    turn the use graphics processor option OFF, see if LrC performs better in general

     

    You may not be able to perform any AI masks on this computer.

     

    This computer is way under capability for LrC. LrC is an extreme resource hog. Yes PS may work just fine, but not LrC.

     

     

    Following nothing to do with your problem,but..

    Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat

    Reconsider where you place your working catalog. That path implies it is on the same drive as your backups. Working files and backup files should not be on the same drives. That drive fails, then both are gone. Extremely poor file management.

      A
      Adam35094871l1ecAuthor
      Participating Frequently
      February 5, 2024

      Thanks for the input. I don't have an answer for most tbh! I wasn't aware I was still at the inital release of windows 11. I've update it a few times so I don't really know.

      Interesting that the computer is considered insufficient, I have had this laptop for a little over a year and have experienced no problems running LRC, and PS, aside from a little lag, until now.

      As for file management, yes I have it saved to the same destination, but create backups on an external hdd. Very much aware of the potential to fail

      GoldingD
      GoldingD
      Legend
      January 29, 2024

       

      LR just fully stops responding and I have to close and restart

       

      Do you mean you restart LrC, or do you mean you restart the PC?

       

      In case their is some crud lurking around in RAM, System CACHE, etc, in the windows PC (this is not about MACOS) consider a system restart (not a shutdown, that will not help due to Windows Fast Startup)

       

      And, yes, Please post that system info as LrC reports it, especially interesetd in this bit:

       

      Built-in memory: 65243.7 MB
      Dedicated GPU memory used by Lightroom: 8624.8MB / 8032.0MB (107%)

       

      and this bit

       

      Graphics Processor Info:
      DirectX: NVIDIA GeForce RTX 3070 (31.0.15.4633)
      Init State: GPU for Export supported by default
      User Preference: Auto

        A
        Adam35094871l1ecAuthor
        Participating Frequently
        February 1, 2024

        Sorry yes, restart LRC not the PC

         

        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        January 29, 2024

        We’ve reviewed the email address you use with this forum and find no crash reports in our system.

         

        Did you see a crash dialog?

        Do you use a different email address when filling out the crash report?

        Was the crash dialog Adobe’s? Microsoft’s?

         

        Rikk Flohr: Adobe Photography Org
          A
          Adam35094871l1ecAuthor
          Participating Frequently
          February 1, 2024

          Hi there! Thanks for reaching out. There hasn't even been a crash dialogue so i'm not sure what I could send you. The last few times I have tried (to use object selection) it starts the process and then everything freezes, computer becomes unresponsive. Error encountered, LRC shuts down and I have to reopen

          johnrellis
          johnrellis
          Legend
          January 29, 2024

          Please do the command Help > System Info and copy/paste the entire contents here.

            A
            Adam35094871l1ecAuthor
            Participating Frequently
            February 1, 2024
            Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
            License: Creative Cloud
            Language setting: en
            Operating system: Windows 11 - Home Premium Edition
            Version: 11.0.22000
            Application architecture: x64
            System architecture: x64
            Logical processor count: 4
            Processor speed: 2.5GHz
            SqLite Version: 3.36.0
            CPU Utilisation: 7.0%
            Built-in memory: 8069.3 MB
            Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)
            Real memory available to Lightroom: 8069.3 MB
            Real memory used by Lightroom: 3095.6 MB (38.3%)
            Virtual memory used by Lightroom: 3191.0 MB
            GDI objects count: 742
            USER objects count: 2897
            Process handles count: 1779
            Memory cache size: 71.4MB
            Internal Camera Raw version: 16.1 [ 1728 ]
            Maximum thread count used by Camera Raw: 3
            Camera Raw SIMD optimization: SSE2,AVX,AVX2
            Camera Raw virtual memory: 581MB / 4034MB (14%)
            Camera Raw real memory: 585MB / 8069MB (7%)
            System DPI setting: 144 DPI (high DPI mode)
            Desktop composition enabled: Yes
            Standard Preview Size: 2560 pixels
            Displays: 1) 2560x1440
            Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes
             
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            DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
            Init State: GPU for Image Processing supported by default with custom export support
            User Preference: Auto
             
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            Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat
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            johnrellis
            johnrellisCorrect answer
            Legend
            February 1, 2024

            "DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

             

            That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
            https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


            Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

            https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

             

            (Preferences > Performance > Use Graphics Processor doesn't affect AI masking.)

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