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Lightroom crash on object select, windows 11 desktop

Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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For a couple of weeks now I have been unable to use object select in LRC developer.

 

I can paint an area to be selected, LR goes into 'selecting object' and then LR just fully stops responding and I have to close and restart. It's getting very irritating. Anyone got any ideas what's happened?

 

It was working totally fine until 2 weeks ago

 

Thanks

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correct answers 1 Correct answer

LEGEND , Feb 01, 2024 Feb 01, 2024

"DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

 

That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

...

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LEGEND ,
Jan 28, 2024 Jan 28, 2024

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Please do the command Help > System Info and copy/paste the entire contents here.

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22000
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 2.5GHz
SqLite Version: 3.36.0
CPU Utilisation: 7.0%
Built-in memory: 8069.3 MB
Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)
Real memory available to Lightroom: 8069.3 MB
Real memory used by Lightroom: 3095.6 MB (38.3%)
Virtual memory used by Lightroom: 3191.0 MB
GDI objects count: 742
USER objects count: 2897
Process handles count: 1779
Memory cache size: 71.4MB
Internal Camera Raw version: 16.1 [ 1728 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 581MB / 4034MB (14%)
Camera Raw real memory: 585MB / 8069MB (7%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 2560 pixels
Displays: 1) 2560x1440
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes
 
Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto
 
Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat
Settings Folder: C:\Users\Owner\AppData\Roaming\Adobe\Lightroom
 
Installed Plugins: 
1) AdobeStock
2) Flickr
3) Nikon Tether Plugin
 
Config.lua flags: None
 
Adapter #1: Vendor : 8086
Device : 1916
Subsystem : 81a1103c
Revision : 7
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (Conexant ISST Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: Uninitialized
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 520
GL_SHADING_LANGUAGE_VERSION: 4.60 - Build 31.0.101.2111
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.6.0 - Build 31.0.101.2111
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conditional_render_inverted GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location 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LEGEND ,
Feb 01, 2024 Feb 01, 2024

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"DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)"

 

That graphics driver is over 1.5 years old. Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


Since you have a low-end, seven-year-old graphics processor, updating the driver may not help. If it doesn't, try disabling LR's use of the GPU for AI masking:

https://helpx.adobe.com/camera-raw/kb/acr-gpu-faq.html#lens-blur

 

(Preferences > Performance > Use Graphics Processor doesn't affect AI masking.)

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Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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Thank you, have now updated all graphics drivers

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LEGEND ,
Feb 04, 2024 Feb 04, 2024

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"have now updated all graphics drivers"

 

Are Object masks now working?  If not, please do Help > System Info again and copy the current contents here.

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Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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LATEST

Thank you John,

Although still a little laggy, which is obviously a hardware issue as you pointed out, the Object Masks & detection now seem to be working after updating my graphics drivers via intel.

I appreciate your time, thanks very much mate. Think it's time I looked for a new laptop to run the suite from!

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Adobe Employee ,
Jan 29, 2024 Jan 29, 2024

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We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr: Adobe Photography Org

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Hi there! Thanks for reaching out. There hasn't even been a crash dialogue so i'm not sure what I could send you. The last few times I have tried (to use object selection) it starts the process and then everything freezes, computer becomes unresponsive. Error encountered, LRC shuts down and I have to reopen

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LEGEND ,
Jan 29, 2024 Jan 29, 2024

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LR just fully stops responding and I have to close and restart

 

Do you mean you restart LrC, or do you mean you restart the PC?

 

In case their is some crud lurking around in RAM, System CACHE, etc, in the windows PC (this is not about MACOS) consider a system restart (not a shutdown, that will not help due to Windows Fast Startup)

 

And, yes, Please post that system info as LrC reports it, especially interesetd in this bit:

 

Built-in memory: 65243.7 MB
Dedicated GPU memory used by Lightroom: 8624.8MB / 8032.0MB (107%)

 

and this bit

 

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3070 (31.0.15.4633)
Init State: GPU for Export supported by default
User Preference: Auto

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Community Beginner ,
Feb 01, 2024 Feb 01, 2024

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Sorry yes, restart LRC not the PC

 

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LEGEND ,
Feb 01, 2024 Feb 01, 2024

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Operating system: Windows 11 - Home Premium Edition
Version: 11.0.22000

Why are you still at the initial release of Windows 11?Little to do with the problem, but a high security risk

Built-in memory: 8069.3 MB

 That is the bare bones minimum for LrC to run. Some operations may not work, some performance may be very poor.

Dedicated GPU memory used by Lightroom: 1654.5MB / 128.0MB (1292%)

Not enough memory for accelerated or AI graphics processes

Graphics Processor Info: 
DirectX: Intel(R) HD Graphics 520 (31.0.101.2111)
Init State: GPU for Image Processing supported by default with custom export support
User Preference: Auto

I believe that is an integrated video control without any of it's own memory. Not a dedicated or discrete graphics processor with VRAM. As such it is  poor for any acceleration, or any AI assistance in LrC.. you may notice that LrC only states Image Processing is supported, not acceleration, not export, not anything helpful.

 

Summary:

 

Sorry, but your laptop (I assume from that Intel video control) is insufficient. In LrC  /preferences/performance/    turn the use graphics processor option OFF, see if LrC performs better in general

 

You may not be able to perform any AI masks on this computer.

 

This computer is way under capability for LrC. LrC is an extreme resource hog. Yes PS may work just fine, but not LrC.

 

 

Following nothing to do with your problem,but..

Library Path: C:\Users\Owner\Desktop\Lightroom Backups\Backups\2023-12-05 1144\Lightroom Catalog-v12-v13.lrcat

Reconsider where you place your working catalog. That path implies it is on the same drive as your backups. Working files and backup files should not be on the same drives. That drive fails, then both are gone. Extremely poor file management.

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Community Beginner ,
Feb 04, 2024 Feb 04, 2024

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Thanks for the input. I don't have an answer for most tbh! I wasn't aware I was still at the inital release of windows 11. I've update it a few times so I don't really know.

Interesting that the computer is considered insufficient, I have had this laptop for a little over a year and have experienced no problems running LRC, and PS, aside from a little lag, until now.

As for file management, yes I have it saved to the same destination, but create backups on an external hdd. Very much aware of the potential to fail

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