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robertb80894066
Participating Frequently
February 3, 2024
Question

Lightroom Crashing Graphics Acceleration

  • February 3, 2024
  • 7 replies
  • 7989 views

Wondered if anyone can help as my Lightroom Classic crashes randomly with graphics acceleration enabled. No error messages appear, the application either closes or stops responding forcing me to kill it in task manager.

I have tried everything I can find on posts with similar issues including an older version of the software, removed all preferences, new catalog, older graphics card drivers, reinstalled windows. No use, it still crashes.

I have not experienced my computer crashing on any other application either.

My PC specs if it helps -

AMD Ryzen 5900X
64GB Ram
AMD 6700XT graphics card

    7 replies

    J
    Jota2676746415c5
    New Participant
    July 8, 2024

    I need a help too. I turned off graphics and tested many different options. I described my issue here

    https://youtu.be/VrO3gIKBgnc

    GoldingD
    GoldingD
    Brainiac
    July 8, 2024

    Not to be rude, but using your phone or camera to record a video of your computers issue, well it fails.

     

    Instead of using a phone or camera, use the Windows OS video capture capability. Or use a third party capture app

     

    https://www.microsoft.com/en-us/windows/learning-center/how-to-record-screen-windows-11

     

    and have you considered resetting the preference file?

     

    And/or to force LrC to reconsider the GPU, see solution 2:

     

     

     

     

     

     

    J
    Jota2676746415c5
    New Participant
    July 8, 2024

    Hello @GoldingD , thansk for replying. Sorry for the video, I'm gonna take into account for future reports. However, the result is the same, no matter if is well recorded. I tried your solution 1, but I got the same problem. I reseted LR without results.
    And about the solution 2, I also tried with and woithout the option of graphics. Same result. By the way, I asked to a comunnity in Colombia and I got similar feedback from different photographers. Last version of Lr Clasic is a mess for us. We are editing in the double time than before. Editing with layers is a torture, or changing between images is frustrating. 

    I have updated my graphic card, my drivers, all related. I have the latest version




    This versión has been a mess for several users



    GoldingD
    GoldingD
    Brainiac
    April 8, 2024

    In my opinion, all  members having this issue and solution should (please) contact AMD with bug postings

     

    Can a member accomplish that and share how/where.

     

    And , if a member has a link to a AMD document about the bug (a bug at AMD not at Adobe), can you share.

     

     

      3
      3rdfriend
      New Participant
      April 15, 2024

      I sent them a bug report via their bug report tool and linked this thread. Thanks for the help.

      GoldingD
      GoldingD
      Brainiac
      April 15, 2024
      quote

      I sent them a bug report via their bug report tool and linked this thread. Thanks for the help.


      By @3rdfriend

       

      Link?

       

      3
      3rdfriend
      New Participant
      April 6, 2024

      Hello,
      I am experiencing similar problems under AMD Adrenalin 24.1.1 and above. Lightroom Version 13.2.
      Sometimes when I delete a picture or most of the time in mid-work flow, the graphics driver crashes hard with a ~3sec freeze and a following black screen, no signal. Sometimes it does not come back and I have to reset the whole system. Obviously without any error log.

      After using DDU and rolling back to 23.12.1, it works like a charm again.

      In the following information of my system:
      AMD Ryzen 7 5800X 8-Core Processor 3.80 GHz
      Win 10 Pro x64 (22H2)
      DirectX: AMD Radeon RX 6700 XT (31.0.23013.1023)

      Lightroom Classic-Version: 13.2 [ 202402141005-bf1aeb84 ]

      Hence I rolled back to 23.12.1 I am waiting for a fix for this problem. Should I contact AMD about this or are they aware of the issue?

      greetings from Germany.

      D Fosse
      D Fosse
      Community Expert
      April 6, 2024

      Not familiar with AMD, but is "adrenalin" a gaming driver? And do they offer a driver for graphics work? If they do, you should use that.

       

      Also, have you installed other gaming components associated with the driver? Uninstall them.

       

      With Nvidia, gaming drivers often cause crashing. The game developers don't always do things by the book...

      johnrellis
      johnrellis
      Brainiac
      April 6, 2024

      "is "adrenalin" a gaming driver? And do they offer a driver for graphics work?"

       

      AMD does provide "PRO Edition" drivers for some of its graphics hardware: "Select this driver if you are a content creator engaged in workflows like Computer Aided Design (CAD), video editing, animation, and graphic design. Radeon™ Pro Software for Enterprise is tested against over 100 professional applications."

       

      But it doesn't update the PRO drivers very often. The PRO Edition driver for @3rdfriend's card was last updated over 14 months ago.  LR / Camera Raw is pushing the boundaries of GPUs, using them in ways much different from other apps and constantly tripping over driver bugs. So the tacit assumption here among AMD users is top go with the Adrenalin drivers, which are updated about once a month.

        R
        robertb80894066Author
        Participating Frequently
        February 7, 2024

        An update so that if anyone else comes across this with the same problem.

        I ended up doing a Windows repair and rolling it back to how it was installed. Then I installed lightroom and the graphics driver version 23.8.1 and that seems to be working on initial testing. Will be able to properly test this weekend when I have more to edit.

        R
        robertb80894066Author
        Participating Frequently
        February 10, 2024

        This ended up not working, still experiencing the same issue.

         

        H
        HpW
        Participating Frequently
        March 16, 2024

        I also had many crashes in the latest Lightroom Classic Version and those "stupid" buggy AMDs 24.1.1 and later Drivers. So i switched back to the 23.12.1 AMD Drivers by uninstalling the previous Drivers with the AMD clean up Utility  and no more problems since then......

        Have a ASUS Laptop with 5900HX CP,  AMD RX 6800M GPU and Win 10 22H2

          L
          loki__racer
          Known Participant
          February 7, 2024

          AMD driver 24.1.1 broke Lightroom.  Disable GPU acceleration or rollback the driver.

          R
          robertb80894066Author
          Participating Frequently
          February 3, 2024

          Lightroom Classic version: 13.1 [ 202312111226-41a494e8 ]
          License: Creative Cloud
          Language setting: en
          Operating system: Windows 10 - Business Edition
          Version: 10.0.19045
          Application architecture: x64
          System architecture: x64
          Logical processor count: 24
          Processor speed: 3.7GHz
          SqLite Version: 3.36.0
          CPU Utilisation: 5.0%
          Built-in memory: 65450.8 MB
          Dedicated GPU memory used by Lightroom: 2062.1MB / 12242.2MB (16%)
          Real memory available to Lightroom: 65450.8 MB
          Real memory used by Lightroom: 1828.2 MB (2.7%)
          Virtual memory used by Lightroom: 4189.5 MB
          GDI objects count: 744
          USER objects count: 2557
          Process handles count: 2944
          Memory cache size: 89.9MB
          Internal Camera Raw version: 16.1 [ 1728 ]
          Maximum thread count used by Camera Raw: 5
          Camera Raw SIMD optimization: SSE2,AVX,AVX2
          Camera Raw virtual memory: 867MB / 32725MB (2%)
          Camera Raw real memory: 960MB / 65450MB (1%)
          System DPI setting: 144 DPI (high DPI mode)
          Desktop composition enabled: Yes
          Standard Preview Size: 3840 pixels
          Displays: 1) 3440x1440, 2) 3840x2160
          Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

          Graphics Processor Info:
          DirectX: AMD Radeon RX 6700 XT (31.0.24002.92)
          Init State: GPU for Export supported by default
          User Preference: Auto

          Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
          Library Path: C:\Users\rober\Pictures\Lightroom\Lightroom Catalog-2-v13.lrcat
          Settings Folder: C:\Users\rober\AppData\Roaming\Adobe\Lightroom

           

            R
            robertb80894066Author
            Participating Frequently
            February 15, 2024

            So if it helps I have narrowed it down to when it crashes each time.

            Im in the develop tab, editing images, deleting the ones from the collection and then it crashes, each time after deleting an image.

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            Community Manager
            February 15, 2024

            Crash dialog was Adobe's.  I use the same email.  I can try to get the dialog to show again and try submitting again.  Give me an hour.


            Right before hitting the submit button on the Crash Dialog, screenshot it and post it here. 

            Rikk Flohr: Adobe Photography Org
            GoldingD
            GoldingD
            Brainiac
            February 3, 2024

            Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

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