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jlwolff
jlwolff
Participating Frequently
May 13, 2024
Question

Lightroom encountered user permission Error message = %@

  • May 13, 2024
  • 1 reply
  • 3600 views

I have a macbookAir M3 Sonoma 14.4.1. I have tried everything including the "Adobe Cleaner tool". I have given accessibility to the software In the "safety and security", added permissions to me in the finder to "read and write" and included all the files in the little "...". Nothing works. Any Idea?

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    1 reply

    JohanElzenga
    JohanElzenga
    Community Expert
    May 13, 2024

    When do you encounter this error? On import? Export? Sync? Can you show a screenshot of what you do when you get the error? Giving Lightroom 'Full Disk Access' is required to make it run properly, but that does not mean Lightroom can now override every permission it does not have. It can still to not write to certain folders, like system folders or folders from other users, just to name two examples. It can also not follow aliasses, so if you try to write to a folder that is actually an alias of that folder, then you'll also get this error.

     

    -- Johan W. Elzenga
    jlwolff
    jlwolffAuthor
    Participating Frequently
    May 13, 2024

    It just quit before opening. I just try to open it from creative cloud app, or finder.

     

    JohanElzenga
    JohanElzenga
    Community Expert
    May 13, 2024

    The first screenshot tells you what the problem is. Lightroom Classic needs to create a new folder inside /User/YourUserName/Library/Application Support/Adobe/Lightroom, but it can't. It does not say what that new folder is, but there are two possibilities:

    1: Lightroom Classic does not have permissions to write to /User/YourUserName/Library/Application Support/Adobe/Lightroom.

    2: Lightroom can't create anything inside this folder because this isn't a normal folder but a file with that name or an alias with that name, or because the folder it wants to create already exists as a file or an alias.

     

    You need to check /User/YourUserName/Library/Application Support/Adobe/Lightroom for these possibilities. Be aware that the User/Library folder is hidden by default. You may need to unhide it first: https://iohk.zendesk.com/hc/en-us/articles/360011496773-Unhiding-the-Library-folder-on-macOS

     

    -- Johan W. Elzenga
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