Lightroom has encountered problems reading this photo - since upgrade to Lightroom 14.0.1

Forum|Forum|1 year ago
October 25, 2024
4 replies
1485 views

Since upgrading to Lightroom 14.0.1, I have a bunch of files that LR is giving me this error message "Lightroom has encountered problems reading this photo". It is occurring on random (but several) files. I can see them correctly when I open them using Nikon software, so I know the files themselves are not corrupt. But I can't open them (RAW files) in LR or PS. Please help. I have the files backed up on alternative EHD but I am seeing the same error on the same files. Thanks in advance

macOS

Correct answer dj_paige

The file is corrupted, that's what causes this message.

Inside the RAW file, there is a JPG preview file which is often uncorrupted even when the RAW part is corrupted. That's why other software opens it properly, the other software is displaying the JPG preview. Restore a copy of your photo from its backups.

Corrupted files are caused by malfunctioning hardware somewhere, often card reader or camera card. Please try to diagnose where the corruption is coming from. Use a different card and a different card reader, and plug in the card reader to a different USB port. You may have to run diagnostics on other hardware as well.

Chuck Uebele

Community Expert

Just an update, for me, I get this if I use a few masks when editing in ACR. LR will show the ! warning and not provide a current thumbnail. It's like LR can't Identify the editing. No issue with corrupt files. I can save Metadata changes in LR, and my image edits will be the same in ACR

Chuck Uebele

Community Expert

Yea, I've been getting this a lot, lately. I edit in ACR, but catalog in LR. It's sporadic and I have no trouble opening the images and editing them again in ACR.

J

jasander77

Known Participant

Same here since the last update (14.5.1) I shoot in both RAW and JPG on my Canon R5, but generally only work with the JPG files. I work in LR several hours a day most days. As I'm going thru culling and editing I will see the "!" icon appear on images at random as I expand stacks. The icon(s) will eventually disappear as I'm working and the image will edit normally if I haven't reached it before it disappears. Otherwise, I have to skip until it goes away. The latter scenario has happened a few times today already and becoming very annoying. This behavior seems more software than hardware related.

D

dj_paige

Legend

Adobe is investigating this bug.

https://community.adobe.com/t5/lightroom-classic-bugs/p-v14-5-lightroom-has-encountered-problems-reading-this-photo-round-circle-warning-on-images/idi-p/15470236

D

dj_paigeCorrect answer

Legend

The file is corrupted, that's what causes this message.

Inside the RAW file, there is a JPG preview file which is often uncorrupted even when the RAW part is corrupted. That's why other software opens it properly, the other software is displaying the JPG preview. Restore a copy of your photo from its backups.

Corrupted files are caused by malfunctioning hardware somewhere, often card reader or camera card. Please try to diagnose where the corruption is coming from. Use a different card and a different card reader, and plug in the card reader to a different USB port. You may have to run diagnostics on other hardware as well.

D

default9tjbkiwcjaaiAuthor

Known Participant

Thankyou DJ_paige. I have restored the files as recommended. I will now go ahead and try to work out the issue. Might be a biiger task.

Thanks

G

Giovanni Stoto

Known Participant

Have you solved this problem?
I am having this since two days, after upgrading to 14.5
It happens on 21 photos out of 29.000.
I can still edit the photos and export them.
I tried restoring the 21 problematic photos from two different backups, to no avail.