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Lightroom mobile not syncing

Forum|Forum|11 years ago
April 8, 2014
25 replies
171935 views

I have installed the desktop and mobile applications. I did a sucecssful sync. Then I installed on the laptop and did the same, after agreeing to switch catalogs. Then when I went back to the desktop (after switching off syncing on the laptop) I found that after transferring 2 files the syncing got stuck on the rest of the files building smart previews (255 in all). I tried turning off sycning for the collections but that did not change anything. I removed and reinstalled the desktop and mobile apps. When opened up again the files were still syncing, even though nothing was supposed to be happening. It remained frozen at 255.

It's obvious there is some file or set of files which are in the program which aren't deleted by removing the apps but I don't know what they are - I need to make a clean start on syncing to mobile. Can anyone help on this issue?

This topic has been closed for replies.

Correct answer catduyck

"With Lightroom closed go to /Users/intel/Library/Caches/Adobe/Lightroom/Sync Data/ and remove (or rename) the Sync.lrdata folder. Restart Lr and it should try to reconcile your local synced data and the cloud synced data. This can take a while depending on your machine, network connection, and the number of synced images. Additionally, when it completes it may leave some images in the All Sync Errors collection. These are usually fixable by applying any setting that forces a sync (like an exposure increase), letting it sync, and then reversing it."

was the cure that I got from Jim to solve my problem. It worked and I have since not looked back. It is syncing flawlessly now and I am over the moon with how neat it is to work with Mobile. Less desk time and more couch/ipad time...

Show previous replies

patrickc50741368

New Participant

Click the Activity Center at the upper-left corner of the screen (Where your name should appear). Your Sync Setting may be set at pause, just click the play icon and everything should pick back up from where it stopped.

-Kevin "Surf" Mitchell

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faisalj5025

New Participant

Has anyone been able to solve this problem? i'm having the same issue

Lightroom is not syncing to Mobile devices. I've been racking my brain and can't figure out what the problem is.

greule

Community Manager

Hi. Could you explain a bit your issue? In addition please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks

Guido

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faisalj5025

New Participant

It is a little hard to be more specific but between Mobile devices the syncing is fine. But anything in the catlog

is not working. And I'm new to adobe cloud so it really never worked since day one. all i see and get is "waiting for connection"

I"ll send you diagnostic log shortly. Also i should note i use Multiple Catlogs and i just moved everything from Aperture to Lightroom.

Dave Barcs

New Participant

This has happened to me a couple of times now and both times I have found that an iPad LR update has lost the Adobe credentials.

Real big shame that this app doesn’t seem to want to notify you of such an issue and hides this under the LR icon on the top left.

It could have saved people countless hours of stress and good will if the app says ‘You need to sign in with your Adobe ID’ when you open it for instance…..!!! Or better still if it saved your details during an upgrade.

S

scorton

New Participant

I am having exactly the same issues with Lightroom CC and mobile (latest versions)

So far I have tried deleting all data which did - and then created new sync collection on desktop - this created empty collection on mobile

I have just created test collection on mobile and that seems to work as expected - 3 photo's available on desktop very quickly in the right collection

But still empty collection on mobile from desktop

Please assist

greule

Community Manager

Could you try to remove the sync.lrdata file and restart Lr Desktop. This would restart/refresh the sync (metadata only).

Removing the Sync.lrdata might fix whatever the issue is. Or, at least, might trigger it to occur again. So remove the Sync.lrdata, start Lr Desktop, and then wait until it either syncs or gets stuck again and create at this point a Lr Desktop/Mobile diagnostic log which can hopefully provide some clues.

You can find the sync.lrdata file here:

On Mac it's at /Users/<user>/Library/Caches/Adobe/Lightroom/Sync Data/Sync.lrdata

On Win it would be at C:\Users\<user>\AppData\Local\Adobe\Lightroom\Caches\Sync Data\Sync.lrdata

You can trigger the Lr Desktop diagnostig log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

The Lr Mobile app log can be triggered when you open up the settings and long press the to LR Icon a diagnostic log will be generated and attached to your local mail client.

please send me the diagnostig logs - best as a private message with a downloadable dropbox link.

-

Guido

B

bronxite101

New Participant

Lightroom syncing is not working for me either. LR was syncing files I had in two collections, but wen I go to LR Mobile it says I have no collections. So, I don't know what's wrong.

Madge

I

Ignacio B.

Community Manager

hi,

Can you please send us a diagnostics log (if not over mail then privately) -

In LrM

1. opening the settings (press the Lr icon)

2. And then keeping the same icon pressed.

Btw has it ever worked for you?

Thanks,

Ignacio

K

kbl4711

New Participant

Have the same problem, did all of above but files do not sync. They do not sync with my account on lightroom.adobe.com in the first place. There are 3 folders that were created with the first attempt, all names of the folders are correct in the web and all show the correct count of photos of 22. But the photos do not exist, but placeholder boxes instead with correct filenames. So I deleted all 22 light-grey placeholders of these 22 photos in 3 folders in my web account so I ended up with 3 empty folders In my web account.

I deleted these 3 collections on LR5D, deleted the sync files as advised , created one new collection with 70 photos but nothing syncs with the web. So there are now 3 empty folders in my web collection none of which exist in lr5d and a new ollection in lr5d that does not exist in the web collection allthough sync is switched on.

Some 10 minutes later at least the folders syn, means, 3 empty folders now correctly disappear on both ends, pc and web, and the new collection indicating 70 photos appears on both ends, pc and web, plus now on the ipad but with 70 light-grey placeholders on the web but no photos. The ipad shows the correct collection folder, but no photos inside.

Over to you.

klaus

R

Rogers Global

New Participant

I'm now having pretty much the same issue. LR Mobile was syncing just fine and then just sorta stopped. I cleared the cache on my iPad, then per the instructions here wiped all data. I even cleared out the archive in the Creative Cloud, reinstalled LR on my desktop, reinstalled the CC Desktop app on my iMac, and my iPad. For some reason now nothing is syncing up and I can't seem to shake the software out of it.

B

Bogoo

New Participant

Hi Rogers,

I use to have issues with lightroom not syncing and I called the customer service number and they solved it for me. I am not sure what is number is but I guess you can find it easily if you search for it on Adobe website. Here is the solution that have worked for me 2 times now when ever I face syncing issues:

- Sign out of both your desktop and Ipad Lightroom programs

- On your Ipad do the following:

1 - Go to settings

2 - Select "Safari"

3 - To the right, below "Privacy & Security" you will see "Clear History and Website Data"

4 - Click on it and it will ask you to confirm. Please confirm it.

5 - Try logging on again to Lightroom on both your Ipad and your desktop to see if it resolved the issue.

Note:

The above direction is based on the Ipad Air so I am not sure how it will differ from other versions but I hope you understand what to do based on the above.

I hope it works for you as it has worked for me twice now. Please let me know if it worked

Nat

R

Rogers Global

New Participant

The biggest issue is that Lightroom is no longer uploading any images at all. Even after following the "Delete All Data" instructions in LR Preferences. Now I have collections marked to sync but it just never does. My Catalog tab shows a zero under all Synced Photographs. When I check the Creative Cloud via the web it confirms that nothing is there.

A

Alex48

New Participant

Hi Guys,

I'm having some issues but I'm not sure if its because I'm trying to do something that the app and lightroom were not intended for.

I have my desktop with LR5 and this works well with the iPad, I also have a Laptop with LR5 installed. My desktop and iPad work but although the synced collection shows on my laptop it always indicates that there are no photos in that collection. In the preferances it shows the correct number of photos synced.

Could anyone help me out.

Many thanks

Alex

john.i.clark

Participating Frequently

Sorry Alex, just saw this... I'd start a new thread, and explain the issue a bit more. I'm not sure I follow, based on what you wrote above...

B

Bogoo

New Participant

I had to delete the app also on my Ipad and the issue was fixed but I ended up losing all the work I have done on the Ipad that did not sync. It was a better fix than having to go days without being able to work on my Ipad.

xaci_68

Inspiring

Yep, at the end I've asked my wife to remove the app and reinstall it. Now looks like it works again.

I was almost screaming at her as soon as she's not much into technology... ahahahah

john.i.clark

Participating Frequently

This is the first try, I think if possible that it would be good if we could do a connect session - that will hopefully save us some time and a lot of forum posts.

I'll invite you privately and give you more info.

thanks,

Ignacio

@Ibarrien FYI... deleting all data from Lightroom mobile, then resyncing everything got it all working again, and even a little faster. Still this whole mess needs some work!

xaci_68

Inspiring

Well, I'm using this discussion instead open a new one.

I'm actually in Qatar with my MBP 17" and my iPad correctly sync and all is working s it should.

My wife, back in IT, is using the flag system to choose or reject the photoes. the problem is... none of what she's doing is sync with the rest of the machines.

Furthermore, I've removed a coupple of collections, but she can still see them on her ipad.

Needless to say, home wi-fi connection's working, I've also tried to let her clear the cache a couple of times with no success: the little cloud on the right top corner is running, but nothing happen.

Is there anything to do on the ipad to solve the problem? Maybe removing and installing the app back will work (even though she'll loose the job carried out so far)?

Thanks.

D

de Laclos

New Participant

My Lightroom mobile is not syncing at all. I tried all the aforementioned steps (deleting database, reinstalling etc., nothing worked). Problems started when I once tried switching the catalog. Please let me know what I can do to solve this problem.

D

de Laclos

New Participant

I should specify: I am able to log in on my Mac and on my ipad. On the ipad it says: "no collections available". On the mac-version it says "Uploads: none". I am logged in to lightroom mobile sync but there is nothing indicating that there is anything being synced. Would it be helpfulf to send a logfile?

greule

Community Manager

Could you try to force quit the Lr app on your ipad an see if it helps.

If not could you please send me a LR Desktop diagnostig log - best as a private message with a downloadable dropbox link.

You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

Thanks,

Guido

I

IdahoTerri

Participating Frequently

Guido,

I deleted the data and it is working now!!

Terri

greule

Community Manager

Glad that it's working again. We've just releases Lr 5.6 where we fixed lots of sync issues. - Guido

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