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mdnolan
New Participant
April 8, 2014
Answered

Lightroom mobile not syncing

  • April 8, 2014
  • 25 replies
  • 171934 views

I have installed the desktop and mobile applications. I did a sucecssful sync. Then I installed on the laptop and did the same, after agreeing to switch catalogs. Then when I went back to the desktop (after switching off syncing on the laptop) I found that after transferring 2 files the syncing got stuck on the rest of the files building smart previews (255 in all). I tried turning off sycning for the collections but that did not change anything. I removed and reinstalled the desktop and mobile apps. When opened up again the files were still syncing, even though nothing was supposed to be happening. It remained frozen at 255.

It's obvious there is some file or set of files which are in the program which aren't deleted by removing the apps but I don't know what they are - I need to make a clean start on syncing to mobile. Can anyone help on this issue?

      This topic has been closed for replies.
      Correct answer catduyck

      "With Lightroom closed go to /Users/intel/Library/Caches/Adobe/Lightroom/Sync Data/ and remove (or rename) the Sync.lrdata folder. Restart Lr and it should try to reconcile your local synced data and the cloud synced data. This can take a while depending on your machine, network connection, and the number of synced images.  Additionally, when it completes it may leave some images in the All Sync Errors collection. These are usually fixable by applying any setting that forces a sync (like an exposure increase), letting it sync, and then reversing it."

      was the cure that I got from Jim to solve my problem. It worked and I have since not looked back. It is syncing flawlessly now and I am over the moon with how neat it is to work with Mobile. Less desk time and more couch/ipad time...

      25 replies

      Show previous replies
      I
      IdahoTerri
      Participating Frequently
      July 30, 2014

      Guido,

      The number count on the amount of photos to sync on lightroom desktop doesn't decrease And no new collections are being added to my ipad. I'm assuming the problem is originating on the desktop. Internet is working fine on all other applications.

      Thank you for your help.

      Terri

        I
        IdahoTerri
        Participating Frequently
        July 30, 2014

        My lightroom mobile is not syncing either.  Is there a fix?

        greule
        Community Manager
        greuleCommunity Manager
        Community Manager
        July 30, 2014

        Hi IdahoTerri, could you please add more detail about the current sync status of Lightroom Desktop+Lightroom Mobile.

        Does the sync hang on Lr Deskop?... or photos not showing up? We need a bit of context to help.

        Thanks

        Guido

        G
        grayskale
        New Participant
        June 19, 2014

        I'm having the same issue... I'll have to try to delete that data when I'm home.

        For the developers. It might be related to a warning I got when I first install the Iphone app.

        It said that syncing had been disabled because I ran out of space on my phone(or something close).

        I then deleted a whole bunch of items on my phone to free up space, and ended up reinstalling the Lightroom app.

        I really hope deleting data will solve this problem.. I just signed up for Photography CC and this app was one of my main reasons to buy.

        Maybe an option to delete all mobile data from your phone would be a good option.

        Cheers

        Gray

        A
        Apreche
        Known Participant
        June 19, 2014

        I think I may have solved it. I noticed that in the collections on the desktop that the iPhone Photos collection only listed about 200 photos. I checked my iPhone, and the same collection had 900+ photos. Suddenly the number on the desktop started going down! My guess is that it was trying to sync the collections in order from top to bottom. Since the iPhone app wasn't open, it was stuck waiting for the iPhone to finish syncing TO the desktop. I'm hoping that once the iPhone finishes uploading that the desktop collections will start syncing down to the mobile devices. I'll report back soon.

        A
        Apreche
        Known Participant
        June 19, 2014

        Also, make sure you don't run out of space on your mobile devices. I might have to get a 64GB iPhone 6 when they come out...

        J
        jigsaw1103
        New Participant
        April 28, 2014

        Hello, I'm having the same problem as catduyck, nothing syncing at all. Any ideas? Many thanks.

        greule
        Community Manager
        greuleCommunity Manager
        Community Manager
        April 28, 2014

        Could you both please send (or attach to the forum thread) us the LR mobile/LR desktop dignostic logs?

        The LR desktop log shows up when you open the LR desktop preference->Lightroom mobile and with the alt-key a generate log button will appear

        You can trigger the LR mobile log via the steps...

        Long-press the top left LR icon within the Lightroom mobile settings.

        After that LR mobile generates a diagnostic log and opens this up within your e-mail client.

        - Thanks, Guido

        C
        catduyckCorrect answer
        Participating Frequently
        April 28, 2014

        "With Lightroom closed go to /Users/intel/Library/Caches/Adobe/Lightroom/Sync Data/ and remove (or rename) the Sync.lrdata folder. Restart Lr and it should try to reconcile your local synced data and the cloud synced data. This can take a while depending on your machine, network connection, and the number of synced images.  Additionally, when it completes it may leave some images in the All Sync Errors collection. These are usually fixable by applying any setting that forces a sync (like an exposure increase), letting it sync, and then reversing it."

        was the cure that I got from Jim to solve my problem. It worked and I have since not looked back. It is syncing flawlessly now and I am over the moon with how neat it is to work with Mobile. Less desk time and more couch/ipad time...

          Jim Wilde
          Jim Wilde
          Adobe Expert
          April 8, 2014

          To make a clean start, try going to the Lightroom Mobile tab of the Lightroom 5.4 Preferences menu and click on "Delete All Data"....be aware that it'll do exactly that, all sync data will be removed (note, NOT the images, just the synced data). Then try syncing again.

          If you're going to switch between catalogs, bearing in mind that Lightroom mobile is really designed for a single catalog workflow, just make sure all sync activity has finished before trying to switch to another catalog.

            C
            catduyck
            Participating Frequently
            April 19, 2014

            What exactly does delete data mean? Will I loose all the work that I did on 2700 photographs?

            I have a problem with syncing also. I am trying to sync 120 photographs via the route that worked so far, dragging photo's on desktop into collection and make that collection syncable.

            It does create the collection on ipad (together with 4 existing collections already) but it refuses to sync, and it keeps saying no images in collection on ipad. Yet on desktop they show as synced... Where are they? I think I got the problem after I changed a setting for smart previews. Is this possible and coult it be a bug?

            I have deleted collection both in LR and on ipad and tried again to sync, but to no avail.

            So I think I might have to apply the delete all data but want to make sure first that I do not delete the work done... Anyone who can help me with this? The syncing before that one collection worked fabulously... I love the Mobile version. Sitting in my couch in the evening, multi tasking watching tele and working on pics...

            greule
            Community Manager
            greuleCommunity Manager
            Community Manager
            March 10, 2017

            Hello,

            I have desktop lightroom (CC), and I installed mobile LR, but my photos are not being sync fro my 7Plus to my desktop.

            When I click in the little cloud icon the message says "All up to date"

            What should I do?

            thank you


            HI Margarida, could you double check if syncing with  Lr Mobile is paused from within Lr CC.... . Just open up the top left activity window as shown in the attached sceenshot....

            Hope this helps.

            With sync enabled you should see your collection which you have created via mobile app under LrCC-> Collections-> From Lr Mobile

            Hope this helps.

            Guido

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