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mdnolan
New Participant
April 8, 2014
Answered

Lightroom mobile not syncing

  • April 8, 2014
  • 25 replies
  • 171935 views

I have installed the desktop and mobile applications. I did a sucecssful sync. Then I installed on the laptop and did the same, after agreeing to switch catalogs. Then when I went back to the desktop (after switching off syncing on the laptop) I found that after transferring 2 files the syncing got stuck on the rest of the files building smart previews (255 in all). I tried turning off sycning for the collections but that did not change anything. I removed and reinstalled the desktop and mobile apps. When opened up again the files were still syncing, even though nothing was supposed to be happening. It remained frozen at 255.

It's obvious there is some file or set of files which are in the program which aren't deleted by removing the apps but I don't know what they are - I need to make a clean start on syncing to mobile. Can anyone help on this issue?

      This topic has been closed for replies.
      Correct answer catduyck

      "With Lightroom closed go to /Users/intel/Library/Caches/Adobe/Lightroom/Sync Data/ and remove (or rename) the Sync.lrdata folder. Restart Lr and it should try to reconcile your local synced data and the cloud synced data. This can take a while depending on your machine, network connection, and the number of synced images.  Additionally, when it completes it may leave some images in the All Sync Errors collection. These are usually fixable by applying any setting that forces a sync (like an exposure increase), letting it sync, and then reversing it."

      was the cure that I got from Jim to solve my problem. It worked and I have since not looked back. It is syncing flawlessly now and I am over the moon with how neat it is to work with Mobile. Less desk time and more couch/ipad time...

      25 replies

      B
      Brusca
      Participating Frequently
      June 24, 2017

      I am very interested to here about any further solutions. I have tried all advice and can't get me macbook to sync with lightroom mobil. The CC app is logged in Lightroom asks me to login to sync but the window just dissapears and nothing happens.

      sharono52356073
      sharono52356073
      New Participant
      June 24, 2017

      Hi. I had immense problems too. In my case, the collections I created on my desktop version of LR simply weren't syncing to my mobile version. Then Grueule and his colleague stepped in to troubleshoot and while I'm still not sure what did the trick, I think it was that the "sync with LR mobile" selection is now in a different place. They directed me to here (i.e. the top left-hand corner of the screen. It's not intuitive at all! In the past I'm pretty sure that the "sync with lightroom mobile" selection was at a different stage, you would get that option when you are CREATING each collection but now there no longer is any option to select within the window for creating the collection. Tsk. If Grueule and his colleague hadn't directed me to the pull-downs at my name, I wouldn't have found it on my own. Totally counter-intuitive especially if people were used to the former workflow. I was happy with their help. Hope this can help you.

      phyllisb80139961
      phyllisb80139961
      New Participant
      September 12, 2017

      Hi Brusca,

      Could you please let me know what version of Lightroom you are using ?

      This can be found under Help -> System Info

      Thanks,

      Arjun


      I am having a problem with logging on to LR mobile from laptop as well,

      keep getting a "connecting" screen with my log in info behind or if I try again it says "connecting"

      sharono52356073
      sharono52356073
      New Participant
      May 21, 2017

      I am so frustrated I could SCREAM! I need adobe lightroom mobile for work and nothing suggested here is working. I feel so irritated that the question is marked as "resolved". Well, its May 2017 and I see that people (including me) still have a dud Adobe Lightroom despite purging, deleting, reinstalling on both ends. SHAME ON YOU ADOBE.

      aliciae1318
      aliciae1318
      New Participant
      May 15, 2017

      Hello Jim . what will I do if I fail to sync with lightr mobile ? I'm trying to sign in to sync with LR mobile but it is not proceeding .

      C
      cindy-celebrations
      New Participant
      February 28, 2017

      I deleted the mobile app, as well.  I have limited data plan and nothing I did worked to stop the syncing when stuck  Glad I was just starting and didn't edit any photos yet.

      maybe later after fixed are done.

      DdeGannes
      DdeGannes
      Community Expert
      February 28, 2017

      @Cindy, if you do encounter a problem it would best to create a new thread so it does get lost in this old thread.

      See the link below for help.

      How to sync Lightroom desktop and the Lightroom mobile app

      Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
      Spiketrain
      Spiketrain
      Inspiring
      March 22, 2016

      So I should point out a few things for me here. I have LR mobile on iPhone 6 and LR CC on Mac Running OSX El Capitan 10.11.3.


      I take photos on iPhone and they sync fine with iCloud. On LR Mobile I have 'auto add photos' checked - and it used to sync with my LR Library. In the 'From LR Mobile' library on OSX the images appear up to a certain date and then stop appearing.


      Wondering if there was a blockage, I found this thread and embarked upon the fix you suggest here.


      First of all, I should point out for those not used to this kind of action, the path '/Users/intel/Library/Caches/Adobe/Lightroom/Sync Data/ ' is incorrect on a Mac. You should go to YOUR user folder and access the hidden 'library' folder... from 'library' the path is correct - basically, you probably don't have a folder called 'intel' and I have no idea where this advice came from!


      Also worth noting that, in my search to decode this path for the illusive Sync Data file, I did a Spotlight search for the file called Sync.lrdata and it returned no results. Manually using the path as I suggested however does reveal this file. Mystery! I guess Spotlight doesn't like searching library / system files or something.


      Back on track... and I renamed the file and re-opened LR. It did indeed re-sync all my mobile files. The end result was a new Sync.lrdata file which was 40 meg larger than the original, but no difference at all to the photos in the folder.


      So I went back to the iPhone and played with a few things until I found the iPhone Photos folder and selected the three dots menu... where there is a menu option there called 'enable autoadd' - who knows when this was unchecked... or what update it was invented in etc... but in any case, that appeared to be the only fix I needed.


      Just in case someone else comes down this path!

      S

        bobbys89424336
        bobbys89424336
        New Participant
        January 21, 2016

        This worked for me, thank you!  My problem was with lightroom syncing with the web host - many photos were out of date and new ones i added not syncing. You can check this by choosing -> lightroom mobile links -> view on web.  The mobile app was syncing fine with what was on the web.  Thanks again!

        M
        marcb44540212
        New Participant
        November 29, 2015

        Hi there, I tried to do exactly as you said - and also deleted all data. As before, My desktop is syncing fine with mobile devices – BUT on my laptop, the collections sync (I see all the names, under "From Lr mobile" in "Collections", but there are no pictures in them.

        I did notice that when I removed Sync Data and restarted LR, the correct number of images was displaying (in the top left window) and it counted down to 0. But the images never show. So in essence, sync gives all the appearances of working - except no pictures. 

        greule
        Community Manager
        greuleCommunity Manager
        Community Manager
        November 30, 2015

        Could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

        You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button.

        -

        Guido

        F
        Fenris Chaos
        New Participant
        November 20, 2015

        Sync will complete, but some photo not sync to lr mobile.

        The message display "sync with lightroom mobile error"（與Lightroom同步化時發生錯誤）.

        ps. I try preferences "delete all data", is same.

        *is display "all sync error".

        greule
        Community Manager
        greuleCommunity Manager
        Community Manager
        November 23, 2015

        Could you try to make a tiny change on photo which is marked as sync error. If that won't help could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

        You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

        -

        Guido

        M
        master_du
        New Participant
        October 18, 2015

        Hi Guido,

        I'm having the same problem with Lightroom not syncing as everyone else here. I sent you the log report and hope you can assist soonest.

        This function has been a problem since day one of Lightroom Mobile, and I really don't understand why you guys still can't make it work properly. Synchronization with iPad was the only reason I subscribed, and so far I am not satisfied with your product at all.

          D
          DarrenCastro
          New Participant
          October 25, 2015

          I finally found an answer!

          For me, I just re-installed the Adobe Creative Cloud app.

          https://creative.adobe.com/products/creative-cloud.

          Once it installed to my PC and I signed in, my sync icons/menus returned to Lightroom.

          Lightroom is sync'ing once again.

          sharono52356073
          sharono52356073
          New Participant
          May 21, 2017

          That did not work for me.

          Michael Mills Photography
          Michael Mills Photography
          New Participant
          September 17, 2015

          I am having the same issue with lr not syncing

          greule
          Community Manager
          greuleCommunity Manager
          Community Manager
          September 21, 2015

          Hi Michael,

          could you please send me a LR Desktop diagnostig log  - best as a private message with a downloadable dropbox link.

          You can trigger the log via LR Desktop preferences -> Lightroom Mobile and when you hold down the alt key you will notice a generate diagnostic log button

          -

          Guido

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