Skip to main content
Participant
March 12, 2022
Question

Lightroom not automatically finding files stored on an NAS

  • March 12, 2022
  • 3 replies
  • 3378 views

Hi everyone,

 

I am using Lightroom Classic on my MacBook Pro M1.

All my RAW files are stored on a Synology NAS.

 

My problem is, every time I open Lightroom, it can't find the folders and files on the NAS, though I am connected to the NAS on my Mac (I have the warning "This file could not be found" on every photo in the develop panel, and my folder). So every time, in Lightroom, I need to manually search for the folder my photos are stored in on the NAS to be able to work back on it. I'd like Lightroom to find these folders automatically without me having to manually search for them.

 

 

Here we can see that my "photos" folder, which is located on the volume "home" on my NAS, can't be found. I have to right click on the folder and click "Find the missing folder" to find it back.

 

Do you know how could I solve this issue ?

This topic has been closed for replies.

3 replies

Community Expert
March 18, 2023

I use a synology NAS and have never seen this. It always just connects. How are you connecting to the NAS? It should be through SMB filesharing not AFP. The synbology AFP implementation is not reliable, but the SMB one is and so make sure it is enabled in the setup of the synology. If both are on, your Mac should automatically choose to mount through smb as that is the standard for Macs for the last decade. The NAS vendors supply the AFP protocol for backwards compatibility but it is not needed.

Lastly, there is an old bug in Mac OS X, where it sometimes will mount network disks with a -1, -2, etc. appended to the name. Check if this is happening by looking in /Volumes on your main hard disk. If it is, unmount everything and delete all the crud empty folder copies there might be in /Volumes. Basically if it loses connection to the NAS for some reason and then later remounts it sometimes forgets to delete the mount point in the /Volumes folder and automatically creates a new one with -1 appended. When this happens, Lightroom Classic loses connection to it. You can also reboot the Mac to clean out these stale mount points.

 

Participating Frequently
March 18, 2023

thanks. didn't solve the prblem. 

 

And the problem is not connecting from the Mac to the NAS. After log-on, in Finder, everything is fine. Only in Lightroom it doesn't connect and I need to use the 'Find Missing Folder' feature to reconnect. 

Community Expert
March 18, 2023

That's definitely not normal behavior. Does it do this with a new catalog too? 

Participating Frequently
March 18, 2023

Have you ever solved this? I have exactly the same problem. Just switched from Windows to Mac, never had any such issues. 

JohanElzenga
Community Expert
Community Expert
March 18, 2023

You now need to give Lightroom 'Full Disk Access'. 'Files and folders' is no longer sufficient.

 

-- Johan W. Elzenga
Participating Frequently
March 18, 2023

thanks. Didn't solve the problem. 

JohanElzenga
Community Expert
Community Expert
March 12, 2022

The green light on the left of the NAS name is off, which suggests that Lightroom does not see it. Check that Lightroom has the necessary permissions to access it.

 

-- Johan W. Elzenga
Participant
March 12, 2022

Hey Johan, thank you for the reply.

 

It seems my Lightroom already has all the permissions it needs to access remote volumes...