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Question

Lightroom Sync stuck on Initializing Sync Data

Forum|Forum|1 year ago
May 28, 2024
10 replies
4180 views

Since updating to the new 13.3 Version of lighroom classic and 7.3 of lightroom my sync status appears to be stuck, stating 'Initializing Sync Data'. It has been stuck like this for the past 24hr's, although I have not left Lightroom running all that time, but it has been running for the past 4hrs with nil change. I did update my Lightroom Catalogue and have around 10k files in the cloud (mostly smart previews).

Is it just a waiting game or is there likely an error preventing further progress.

Any help would be appreciated.

macOS

O

oscar_4524

New Participant

Here is what worked for us multiple times.

Go to your catalog file, you can find it at Catalog Settings > Show (see screenshot) locate file and make a copy of it (see screenshot), mine is called "Upgraded Catalog May 21st 2024.lrcat" go to old catalog file and rename it, the NEW catalog file has to have the old name, double click on the new catalog file with the old name.

We have done this multiple times, and has worked for us.

Good luck.

D

DaMoroshka!

Known Participant

you do realise that what you are doing is changing NOTHING AT ALL? A digital copy is exact same file down to the last byte.

Da, Moroshka!

O

oscar_4524

New Participant

Well, I did not know that, but you are welcome to "help" me figure this out. But, what ever I did fixed got it unstuck from 8k to 6k photos, came back with the intention to report back the results.

Last time this happened, I did this or something similar and it jump start the syncing again, I'm not saying is the correct way to do it, I am sharing my findings.

T

toblerone777

New Participant

I had this same issue for weeks after updating to 13.3 and tried multiple long and unproductive screen sharing sessions with Adobe support to no avail. But I ultimately figured it out, and I hope this can help others with the same problem.

In my case, I noticed that Adobe Creative Cloud app was also showing Libraries Syncing forever but no green check mark (Done) appeared next to it. What ended up working was "resetting the Creative Cloud app".

Make sure the Creative Cloud app is in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

After a few seconds, Creative Cloud sync showed a green check mark (like in the image attached). And once I reopened Lightroom Classic it finally synced, and has worked perfectly ever since!

Canyon Raft Company

New Participant

Ok everyone, after much frustration with Adobe I decided to dedicate a lot of time to trying to sort this out. I know a lot of people depend on this program for their buisness so I hope this works for everyone having this issue. OPEN LIGHTROOM LAST

FIRST

you need to go to lightroom.adobe.com and delete all the photos that are in the cloud. make sure you delete them out of the delete foder two

SECOND

go into your files on your computer, and move your catalog files into your choice of device to keep a backup of it, then get rid of any data files asscosiated with that catalog.

THIRD

open the Creative Cloud app and hit Cmd+Opt+R (mac) / Ctrl+Alt+R (win)

FOURTH

Create a new catalog in lightroom and that should do it. if it get stuck on initializing, reset the Creative Cloud App again.

thank you to everyone for the peices of info that allowed me to sort this out.

Adobe... cant express my disapointment since moving this app to the cloud. Do better, we pay too much to not be able to conduct our buisnesses.

E

EveryBitBeautiful

Participating Frequently

I assume you imported your old catalog into the new, is that correct? I tried that, and I still have the issue.

E

EveryBitBeautiful

Participating Frequently

After going back to the last version of lightroom classic and the last catalog version so I could actually use the program, I trird the update again along with the upgraded catalog and the same problem with initializing sync occured, but I noticed a second issue: the new catalog is missing my last approx 200 photos that have been edited and synced to my mobile device. This is clearly not working. You might want to check to see if you've lost any images.

L

lisah92978143

Participating Frequently

I've had the same issue. Stuck on Initializing Sync Data since 6/2. I did the 13.3.1 update tonight and when I relaunched it immediately started syncing. :).

F

fierce_detail15A8

Known Participant

Unfortunately I'm on 13.3.1 already. Possibly I need to wait for the next update 😞

M

Murat31985462vso6

New Participant

Same thing here.. Really frustrating:(

Sameer K

Community Manager

Hey @Sam Pelling, @danal15741990, @DaMoroshka!, @MontyPhotos, @leicaboss, @Murat31985462vso6 & @EveryBitBeautiful!

I'll need more info to help you figure this out. Before troubleshooting, please update Lightroom Classic to the latest version (v13.3.1) via the Creative Cloud desktop app.

Where do you keep your Lightroom catalog? On an internal or external drive? Do you have a recent catalog backup?

This might make me sound like a broken record - Initializing Sync can be kick-started when you restart Lightroom Classic maybe a couple of times.

If that isn't working for you, please share the system info of Lightroom from Help > System info > Copy and paste into a text document > Upload as an attachment here.

Thanks!

Sameer K

E

EveryBitBeautiful

Participating Frequently

I will get back to you on this, but it may be a few days before I really have time to deal with it.

Get Outlook for iOS<>

E

EveryBitBeautiful

Participating Frequently

Same problem here...stuck on initializing sync data

L

leicaboss

New Participant

Same problem here, honestly this is pretty disappointing

M

MontyPhotos

New Participant

I'm having the same issue with the 13.3 version on a Mac computer. Sync was working properly before I updated to the latest version, and there seems to be no solution at this point. I hope someone at Adobe reads this and give us some a solution! I use the sync function frequently!

D

DaMoroshka!

Known Participant

same thing here, nothing but trouble after the last update, it was migrating sync data for a long time, then got stuck with syncing 15 new images forever (had to go to web page, find "sync errors" album and delete the errors manually), now it is stuck at "initializing sync data"... I was kind of hoping the new release would fix sync issue but it just added more trouble. Are they testing their system at all before update?

Da, Moroshka!

danal15741990

New Participant

Prior to a live the chat yesterday with an adobe expert, I was experincing a sync issue after the same updates (13.3 Version of lighroom classic and 7.3). Mine was stuck "Migrating Sync Data" Kevin from adobe spent a considerable amount of time to rectify. The last thing he did was create a new test catalogue Ircat. resulting in the same issue you are experincing. My LRC was open a running all night long and has still yet to Initialize. Hopwefully adobe will correct the issue! Maybe a mac os conflict?

HELP

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