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Answered

Lightroom won't let me export my photos

Forum|Forum|8 years ago
February 11, 2017
3 replies
48726 views

Lightroom isn't letting me export my photos. The option to select "export" is gray as opposed to the normal black font so I can't even select the option. Please help me!!

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Correct answer Per Berntsen

When I click export it says the file is offline or missing. Any ideas?

This means that you have either moved, renamed or deleted the file outside Lightroom, or it resides on an external disk which is not currently connected, so that Lightroom cannot find the file. To fix the problem, see this article:

Adobe Lightroom - Find moved or missing files and folders

You may also find this article helpful: http://perberntsen.com/misc/technical/lightoom.php

R

Ricardo DM

Participating Frequently

For those, like me, who were directed to this page when looking for a solution to the "resize" and "sharpen to" options appearing gray and inactive in the LR export window and were frustrated at not finding the answer: In in my case, the problem was simply because I chose DNG as the image format! As soon as I noticed this detail and switched to TIFF or JPEG, these options became active.
Yes, it's embarrassing. That's why we need to avoid panic and irritation to be able to notice problems that may be very small.

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renees90999877

Participant

I just got through editing these photos and it is not exporting them I don't understand what is causing the problem.

Rob_Cullen

Community Expert

Give us some clues to work with!

Please include the following in your question:
Adobe product and Version number.
A Screenshot of the info panel from MENU: Help/System Info...
Operating system and Version number
The full text of any Error Message(s)
What you were doing when the problem occurred
Screenshots of the problem.

Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .

pixbytwila

Participant

I'm having the same problem. Updated all my Adobe apps a few days ago, but now LRC won't complete the export of my NEF/RAW files. When attempting an export in .jpg format, all appears to work fine, the progress bar shows exporting 18 files. But at the end where it should be pushing everything to the Lightroom Edits folder it throws up an error message. However, it seems to export just fine if I choose .png file format.

All of my photography work is on an external NAS drive with a mapped network drive for access to those files. I upload from the camera card to the NAS, then Import into LRC from that same folder on the NAS. Once Editing is done, I Export back to that same folder into the Lightroom Edits folder that LRC sets up. I've used this NAS drive as my working/backup drive for 3 years w/o any problems in LRC until now.

That said, I attempted to Export to the Desktop, but got the same result. Also attempted to Export straight to the C: drive, same result. So I believe I've ruled out any network issue. I've also double checked for read/write attributes on the NAS. I can still access, copy, paste, add and/or remove anything on that drive, so that also appears to be a non-issue.

The only work around I can find is to continue to Export as .png but then I have additional work to do to convert them to .jpgs. I really would prefer to NOT have extra work to do.

I've attached screenshots of the error message and OS information.

Thanks for any help you can give.

Twila

Just Shoot Me

Legend

Have you actually selected any images. If no images are selected that is what happens.

Per Berntsen

Community Expert

Have you actually selected any images. If no images are selected that is what happens.

Doesn't work that way for me. With no image selected, Export is not grayed out, and clicking it brings up the export dialog, saying "Export 28 files", so LR interprets this as all files selected, Must be a bug.

chillkickness - the text is always gray on the Export button, have you tried clicking it? Does File > Export work?

chillkicknessAuthor

Participant

When I click export it says the file is offline or missing. Any ideas?

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