Inspiring

Question

LR 13.5 will not open

Forum|Forum|1 year ago
August 15, 2024
2 replies
919 views

Just upated to LR 13.5, and it will not open. I have tried resetting preferences, Alt/Shift and still nothing. I can hear the hd spinning and that is it. Ideas? Thanks.

8.22.24 Update: Uninstalled LR and issue went away for a few days...As of this am, it is back. Rebooted, tried Alt/shift, nothing.

Windows

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AxelMatt

Community Expert

Try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If this doesn't help we need more informations about your environment.

Which operating system do you use?

Which version of Lightroom do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Anabou

Participating Frequently

I'm having this same issue now. Try to open LR, it crashes immediately, and there's no way for me to go into it to turn off GPU support. Even after reinstalling and removing preferences it still crashes. Here's the crash dump:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="19.1.0.202407311011_0e3a4ce" clientVersion="19.1.0.202407311011_0e3a4ce" applicationName="Adobe Lightroom Classic" applicationVersion="13.5" build="[202408062022-6258095b]" source="Windows-Client" crashType="n/a">
<time year="2024" month="8" day="18" hour="22" minute="54" second="19" timeoffset="0" timezone="GMT Daylight Time" crsessionduration="1"/>
<user guid="d56ae859-27c5-4667-a89e-5c769c17e077"/>
<system platform="Windows 10 Pro N" osversion="10.0" osbuild="19045" applicationlanguage="en-us" userlanguage="pt-PT" oslanguage="en-US" ram="32701" machine="Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="3696 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2060 SUPER" description="NVIDIA GeForce RTX 2060 SUPER" driverDate="20240730000000.000000-000" driverVersion="32.0.15.6081" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1F06&SUBSYS_3FF11458&REV_A1\4&2D78AB8F&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FFC1C9AB699">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFC1C9AB699" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FFC0D6F5267" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x0000000076422B4B" symbolname="AgThrowInsufficientMemory"/>
<stackStatement index="3" address="0x00000000763DF767" symbolname="lua_getstack"/>
<stackStatement index="4" address="0x00000000763D4287" symbolname="luaopen_base"/>
<stackStatement index="5" address="0x00000000763DEC8D" symbolname="lua_getstack"/>
<stackStatement index="6" address="0x0000000076401E5E" symbolname="luaopen_table"/>
<stackStatement index="7" address="0x00000000763DFA74" symbolname="lua_resume"/>
<stackStatement index="8" address="0x00000000763CCFE6" symbolname="lua_call"/>
<stackStatement index="9" address="0x00000001409C1420" symbolname="GetAppInstance"/>
<stackStatement index="10" address="0x00007FFBCFF82E34" symbolname="unknown"/>
<stackStatement index="11" address="0x00000001406E511E" symbolname="gudeVersion"/>
<stackStatement index="12" address="0x00007FFC1D4D7374" symbolname="BaseThreadInitThunk"/>
<stackStatement index="13" address="0x00007FFC1F11CC91" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000000014EAA0"/>
<register name="RBX" value="0x0000000076446D70"/>
<register name="RCX" value="0x000000000014EAA4"/>
<register name="RDX" value="0x000000001F007330"/>
<register name="RSI" value="0x000000000014F3D0"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000000014F260"/>
<register name="RBP" value="0x0000000002531C28"/>
<register name="RIP" value="0x00007FFC1C9AB699"/>
<register name="EFL" value="0x0000000000000202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

<dunamisConfigGuid>
b521ffc8-5267-46ac-bf6b-51b6a798b840
</dunamisConfigGuid>
</crashreport>

Please help?

Anabou

Participating Frequently

I'm having this same issue now. Try to open LR, it crashes immediately, and there's no way for me to go into it to turn off GPU support. ...

Please help?

By @Anabou

Do you have follow the appropriate steps in the linked document in my former post?

"If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com) "

Is your system up-to-date? Do you have installed all recent updates and patches for the operating system and the device drivers, especially the graphic driver. Please make also sure that you have installed the Studio version and not the Game Ready version of your NVidia driver.

Hold the Ctrl-Key while starting LrC. This opens a catalog selection dialog.

Try to create a new one and see if this catalog then works. You could then try to import your current catalog into the new one.

Right now I don't have a preferences file in that folder. I did check that guide yesterday. I reinstalled (probably shouldn't have, but eh). I was using Game Ready Drivers until the last Lightroom Classic update and they were working fine, but I guess I can try that. Every other driver and Windows update is installed. I doubt the drivers will fix this but I can try. Will report in a bit.

GoldingD

Legend

Did LrC previously crash. Did you force quit LrC at last use? Did you check for an errant lock file?

Alt/Shift

You mean hold the Shift key down and click on the LrC startup shortcut icon? But no resultant Catalog Selection Prompt screen?

Oh, and have you tried a Reset of your Windows PC? Reset, not Shutdown/Startup.

youthful_Dazzle0D45Author

Inspiring

I tried the reset,as stated, as well as shut down PC...nothing. I will try uninstalling later to see if that helps...

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