LR Classic 11.3.1 HEIC - "Lightroom has encountered problems reading this photo"

Forum|Forum|3 years ago
May 16, 2022
5 답변들
1469 조회

I have tested this with a few collegeus and it seems to be a consistent issue. One updated to 11.3.1 HEIC files are not being recognized any more.

macOS

최고의 답변: defaultm1x2xl7fliib

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliib답변

Participant

I have finally found a solution.

Just locate those files within finder (command + R) and open them with ColorSync Utility. Save the file (you don't have to do anything, just save it). Done! Lightroom error is gone!

Cheers!

D

defaultm1x2xl7fliib

Participant

And one more thing:

To make things even easier, I’ve created an app using Automator. Just select "Apply ColorSync Profile to Images". In the Profile dropdown, choose "Display P3", and make sure to tick the option "Preserve original color space".

I made the app so I can keep it in my Dock—this way, I can just drag all my HEIC images onto it and wait a few seconds for the process to complete.

johnrellis

Legend

Did you grant Full Disk Access in any case?

B

babyjone작성자

Participating Frequently

I checked, it was already granted.

B

babyjone작성자

Participating Frequently

If you can provide a precise step-by-step recipe for having an iOS device create a .heic that LR 11.3.1 or Camera Raw 14.3 can't read, then Adobe will very likely pay attention to the bug report. But the metadata for the photos you provided don't have any indication they were created on an iOS device, and even if they did, without a step-by-step recipe, Adobe isn't going to pay much attention.

one heic not loading from the Nikon D3S is from 2011. I didn't think Nikon's saved off heic files at all, but I know they didn't in 2011. The conversion to heic is happening in the iPhone. So I guess I just don't get how this isn't an apple heic

@johnrellis wrote:
If you can provide a precise step-by-step recipe for having an iOS device create a .heic that LR 11.3.1 or Camera Raw 14.3 can't read, then Adobe will very likely pay attention to the bug report. But the metadata for the photos you provided don't have any indication they were created on an iOS device, and even if they did, without a step-by-step recipe, Adobe isn't going to pay much attention.