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Question

Lr closes on filmstrip use w/ AutoWrite XMP enabled (Thread is damaged-Contacting Forum Support)

Forum|Forum|2 years ago
November 11, 2023
8 replies
10670 views

Help!

Just tried version 13.0.2 today (12-3-23)… same problem ... LrC still crashes when scrolling through filmstrip in Develop Module.

(Note: I do initial filtering with “stars”. Not sure if related >> Crashing happens even unfiltered, but seems to happen more quickly when images are filtered)

History...

Early Oct, I upgraded to 13.0 = crash ... when scrolling through images in filmstrip

Oct 15, tried 13.0.1 = crash ... when scrolling through images in filmstrip in Develop Module.

Oct 29 and Nov 28 tries, same crash result with trying the “second install” and “waiting 5 min” after install.

From Oct 15 to today I have needed to revert back to version 12.5 = no issues, old LrC is solid and works fine.

I must use to 12.5 to be able to work.

Today's System info:

Lightroom Classic version: 13.0.2 [ 202311290958-8ff975ea ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Business Edition

Version: 10.0.19045

Application architecture: x64

System architecture: x64

Logical processor count: 24

Processor speed: 3.1GHz

SqLite Version: 3.36.0

CPU Utilisation: 0.0%

Built-in memory: 32509.3 MB

Dedicated GPU memory used by Lightroom: 1220.9MB / 8032.0MB (15%)

Real memory available to Lightroom: 32509.3 MB

Real memory used by Lightroom: 1409.3 MB (4.3%)

Virtual memory used by Lightroom: 2849.4 MB

GDI objects count: 723

USER objects count: 2702

Process handles count: 3125

Memory cache size: 96.0MB

Internal Camera Raw version: 16.0 [ 1677 ]

Maximum thread count used by Camera Raw: 5

Camera Raw SIMD optimization: SSE2,AVX,AVX2

Camera Raw virtual memory: 130MB / 16254MB (0%)

Camera Raw real memory: 153MB / 32509MB (0%)

System DPI setting: 144 DPI (high DPI mode)

Desktop composition enabled: Yes

Standard Preview Size: 3840 pixels

Displays: 1) 3840x2160

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

DirectX: NVIDIA GeForce RTX 3070 Ti (31.0.15.4601)

Init State: GPU for Export supported by default

User Preference: GPU for Export enabled

Windows

This topic has been closed for replies.

Rikk Flohr_Photography

Community Manager

TEST REPLY

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Note: There is something wrong with this thread. The last three post attempts I've made have failed to show up. I am turning this thread over to Forum support for review. I apologize for any inconvenience.

Rikk Flohr: Adobe Photography Org

AndreaDanna83

Participant

I also have the exact same problem in version 13 until now, still in the develop module when I scroll through the photos in the filmstrip area, and while searching the web for the solution to the problem I arrived at this page, and reading what another user ( willwenzel) says at page 2, I finally arrived at the solution, simply by disabling automatic data writing in xmp. Every other attempt was in vain.
Since yesterday, trying to deactivate the check on the automatic writing of xmps, I have been working for many hours and I have never had a crash again, when previously after a few minutes the application inevitably crashed. Fingers crossed, the problem appears to be resolved.
I hope this can help someone.

T

Thai5C65

Inspiring

So far this has been working for me as well, I keep having to go and turn it on just for a moment so it can auto sync everything, then turn it off when it's done. So it definitely seems like a bug with that option. Sadly, it will likely be there for another few years to 20 since Adobe has been ignoring the entire issue on multiple threads.

Would be epic if they actually would let us know they have it on their to do list since we found a bug that needs to be dealt with since it ends up in critical failure of one of their primary apps

T

Thai5C65

Inspiring

lol, yes, We all specifically already told YOU......that they don't generate crash reports. Please for the love of god, read the replies.

Creating new thread because someone marked the other one as fixed with the wrong asnwer when it is not fixed so it is not updating on the forums for anyone to see it when people reply to it.

Just like the title, both 13 and 13.0.1 crash VERY often for no reason when selecting a different photo.

This issue was stated by Adobe in another thread for a MAC user and said it is a Server issue and that they "fixed" it and to uninstall and do a clean install to get rid of any potential bugged files downloaded from their server issue.

I did this on Windows 11 and it did not fix the issue.

All drivers are up to date and did clean install already which like I said, did not fix the issue after the server "fix".

Windows 11

i9-12900k

128GB RAM

RTX3090

Nvidia Studio Driver 546.01

Both LR 13 and 13.0.1 constant crash......Don't know if I can revert to 12.5 without losing data since catalogs were updated and previous versions can not read anymore.

willwenzel

Known Participant

I'm running lightroom classic 13.1 and having the same issue. Windows 11 for me, and I'm in the middle of a job so can't move back to version 12.xxx becaue the library was updated for 13.

Thank you jeffm for the clarification that it only crashes when moving between filtered images, for me in Develop Mode. I'll try making a collection of just the filtered images and see if that helps.

I've done all the troubleshooting steps, with no success. Crashes are instantaneous, with no close dialog.

Event Viewer shows:

AppPath

C:\Program Files\Adobe\Adobe Lightroom Classic\Lightroom.exe

ModulePath

C:\WINDOWS\SYSTEM32\ntdll.dll

J

jeffm69483393Author

Known Participant

LrC 13.xxx (any version 13) is not stable on my system. Continual crashing as described above is an ongoing problem.
The only way I can get work done is to revert to the stable LrC 12.5.

An Adobe representative and a discussion board expert have been helpful in pointing to a direction to track down the cause of the error. They say "it likely a Windows OS issue".

When I get time, I can post the latest crash data... or send it to Adobe, if they desire.

I don't understand why ONLY LrC 13.xxx is the ONLY app that crashes.
All other apps including LrC 12.5 run with no issues.

I can only spare the time to test/try LrC 13.xxx with tiny jobs, due to frequent crash interruptions.

willwenzel

Known Participant

I might have an insight. Check your catalog settings, and see if you're set to Automatically write changes into xmp, and/or to Write date or time changes into proprietary files. I was, and unchecking them seems to make my machine more stable.

GoldingD

Legend

Not sure if anyone recommend looking at your Windows Event Viewer for issues. So, I will.

Use the Windows Event Viewer to look for issues, maybe a Critical Event, but more likely a Error Event.

I would recommend you let the computer run for a bit more than an hour before using the Event Viewer, and in fact do not run LrC until that hour is up. You can leverage that hour to your advantage while looking through the Event Viewer as you can just look at events in the last hour. After the hour (or more) run LrC, get the Crash, and look in the Event Viewer for events in the last hour.

https://www.xda-developers.com/how-use-event-viewer-windows-11/

J

jeffm69483393Author

Known Participant

Thank you for a plan to diagnose!

I need to get through some work, in the next few days/week ... and will need to use reliable 12.5.1 to avoid delays.

After that, I'll reinstall 13.0.2 and see if something can be learned from the event viewer.

GoldingD

Legend

Library Path: C:\Users\Jeff\Desktop\Lightroom catalog\Lightroom Catalog-2-2- 21-04-27\Lightroom Catalog-2-2- 21-04-27-v13.lrcat

Thinking about file paths on Windows PC's. This is not a MACOS issue. And this may not be your issue, but..

When you consider the files that are the previews, the file path may be getting a bit long. Now when you upgrade a catalog, especially in the past, all those extra number 2's get included, making no sense and increasing file name lengths. This can be simplified/changed at upgrade, or you can change it later.

Now, probably not the issue, but... If you cut down on the catalog file name and folder name, does LrC then behave?

Change:

Library Path: C:\Users\Jeff\Desktop\Lightroom catalog\Lightroom Catalog-2-2- 21-04-27\Lightroom Catalog-2-2- 21-04-27-v13.lrcat

to something more like:

Library Path: C:\Users\Jeff\Desktop\Lightroom Catalog\Lightroom Catalog 21-04-27-v13

Now I have no idea what the 21-04-27 refers to, a date? So included in example above.

How to rename mentioned in:

https://helpx.adobe.com/lightroom-classic/kb/catalog-faq-lightroom.html

J

jeffm69483393Author

Known Participant

Thank you for the idea and the link!

I'll take a look.

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

Rikk Flohr: Adobe Photography Org

J

jeffm69483393Author

Known Participant

Thanks for your reply.

The were NO crash dialogs at all from Adobe or Microsoft, with crashes (while scrolling through develop/filmstrip images) in version 13.0, 13.0.1 or 13.0.2. LrC will freeze for about 2-3 seconds and then crash.

My current/active email is the same as in my Adobe Creative Cloud account.

Do I need to do something more?

Rikk Flohr_Photography

Community Manager

I was using win + G to do a "screen capture video" of LrC.
Where the video stops, is the actual “crash”. LrC just goes away. Windows and any other running applications are not affected.
When scrolling the filmstrip in develop module, LrC froze for about 2 seconds and crashed/shutdown.

If it would help, I can do a camera/phone video and make keystrokes visible.
Any suggestions are welcomed.

This sounds like something crashing on the OS level from your provided description. I would recommend pursuing the Microsoft Logs for further clues.

Rikk Flohr: Adobe Photography Org

AxelMatt

Community Expert

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

Do you have installed the Studio Version of your graphic device driver? If no, please download and install the latest version Studio version (not the Game Ready Version !!!) of appropriate driver.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

J

jeffm69483393Author

Known Participant

The graphics card has the latest studio driver.

My system runs fast with zero issues using LrC 12.5.1.

I hesitate in making too many changes.

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