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henrywl
henrywl
Known Participant
February 15, 2023
Question

LrC and ACR run slower with GPU

  • February 15, 2023
  • 3 replies
  • 1652 views

So I've gone through 5 agents but the problem is still here. Today I updated LRC to 12.2 and hoped it would solved problem. But nothing changed. 

My system is Dell XPS 15 (7590) with an i9 cpu, 2TB nVME SSD, 64GB memory, Intel UHD 630 as integrated gpu and Nvidia GTX1650 as dedicated GPU.  I had always have Nvidia card enabled for LRC and it ran normal until last December. 

 

For Lightroom Classic, show/hide masks takes about 10 seconds with Nvidia GTX 1650, versus 3 seconds with CPU only.  If I disable the Nvidia card and only use Intel UHD 630, the speed is almost the same as CPU only, but not worse. Turn on Nvidia card, (enable and select), it would immediately slow down to crawl. 

I can't use heal tool at all with Nvidia enabled. It is still slow with CPU only, but manageble. 

 

On the other hand, Topaz Denoise AI runs much faster when using Nvidia GPU, very slow with CPU only. Situation is totally reversed.

 

Any suggestions?  They are going to close the case and I don't want to go with another agent and spend a few hours with nothing changed.

 

Thanks for any help,

Henry

 

This topic has been closed for replies.

3 replies

GoldingD
GoldingD
Legend
February 18, 2023

So some points to verify:

 

  • Dell XPS 15 (7590) Laptop
  • This laptop? https://www.dell.com/ae/p/xps-15-7590-laptop/pd
  • Intel CPU, 9980HK (16 MB Cache, 8 Core, up to 5.0 GHz)
  • 64 GB RAM
  • Dedecated GPU, NVIDIA GTX 1650 with 4 GB VRAM
  • Integrated Video controll, Intel UHD Graphics 630
  • 2TB, M.2, Gen 3 PCIe x4, NVMe, SSD for drive C
  • Any other hard drives?
  • 1 HDMI v2.0 port, 1 Thunderbolt™ 3 with Power Delivery and DisplayPort, 2 USB 3.1 Gen 1 port
  • Display 1 and display 2, no idea which one i'd the laptop, which one is external
  • Laptop display, no idea which one from possible selection. i assume it can run off the NVIDAI GPU?
  • External display, no idea what type of connection
  • Window 11, build 22621, version 22H2

 

Some questions above in red, additional inquirys as follow:

 

  • Have you re-enabled the NVIDIA GPU?
  • Is the GPU driver version 528.49?
  • Does LrC behave better without the external display connected?, oh you tried that already

 

One observation,

 

Back in October, some reports of Windows 11 22H2 vs NVIDIA GPU we're being reported. Nvidia released driver update 517.48 to fix performance issues on Windows 11 22H2. So if your driver is older than that, you will have problems. Also make sure that o Windows 11 updates have been overlooked.

 

 

henrywl
henrywlAuthor
Known Participant
February 28, 2023

Thank you Golding, sorry for late reply as I had been away for a couple of weeks. 

Yes, the laptop is the one you linked. 

During troubleshooting, (me alone, or with Adobe support agents), I disconnected all external stuff, USB hard drives, docking station and of course the two external displays. 

 

Currently, for Lightroom Classic, I disabled GPU. and for photoshop itself,  it has Nvidia GPU enabled, but in Camera Raw, I disabled GPU. I do this as I realized the rendering speed is about 4 seconds faster than GPU enabled. It is still very slow, but manageable.

 

Yes, the GPU driver version is 528.49. (This was the first thing I did and actually every agent I worked with did the same. We tried both game driver and studio driver.)

 

Thanks a lot!

 

 

 

 

 

L
Lumigraphics
Legend
February 16, 2023

How is your second display plugged in? HDMI, Thunderbolt, USB, dock, etc?

henrywl
henrywlAuthor
Known Participant
February 16, 2023

When trying troubleshooting, I unplugged all external stuff: external displays, external hard drives.

L
Lumigraphics
Legend
February 16, 2023

Next up would be trying different video drivers.

GoldingD
GoldingD
Legend
February 15, 2023

1. System Info

 

Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut as that is just so much dead space to us non-Techs.

 

2.Any third party GPU acceleration running

 

Specifically are you running MSI Afterburner or similar?

 

 

henrywl
henrywlAuthor
Known Participant
February 16, 2023

Thank you GoldingD

1. System Info:

Lightroom Classic version: 12.2 [ 202302032259-eb84d255 ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Home Premium Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 2.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 0.0%
Built-in memory: 65252.6 MB
Dedicated GPU memory used by Lightroom: 3081.7MB / 128.0MB (2407%)
Real memory available to Lightroom: 65252.6 MB
Real memory used by Lightroom: 5956.7 MB (9.1%)
Virtual memory used by Lightroom: 6558.9 MB
GDI objects count: 651
USER objects count: 1953
Process handles count: 5735
Memory cache size: 31.6MB
Internal Camera Raw version: 15.2 [ 1381 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 634MB / 32626MB (1%)
Camera Raw real memory: 652MB / 65252MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 3840x2160, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) UHD Graphics 630 (30.0.101.1404)
Init State: GPU for Display supported by default with custom image processing support
User Preference: GPU for Image Processing Enabled

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: E:\210_Lightroom Lecture\210_Lightroom Lecture\210_Lightroom Lecture.lrcat
Settings Folder: C:\Users\henry\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) HDR Efex Pro 2
4) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 3e9b
Subsystem : 9051028
Revision : 2
Video Memory : 128
Adapter #2: Vendor : 10de
Device : 1f91
Subsystem : 9051028
Revision : a1
Video Memory : f70
Adapter #3: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
2. No third party GPU accelaration running. (No MSI Afterburnner or similar)

D
dj_paige
Legend
February 16, 2023

As an experiment, please turn off one monitor to see if the problem improves. If not, turn on that one monitor and turn off the other monitor and see if the problem improves.

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