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Anonymous
October 19, 2017
Question

New LR Classic CC keeps crashing

  • October 19, 2017
  • 29 replies
  • 21128 views

Hi All,

I have just updated to the latest version of LR and installation and new catalog creation went without any problems. However, after opening LR and trying to work on a photo the software keeps crashing and every time a crash report is issued to Adobe. Here is what the last crash report looks like:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.5.3" clientVersion="1.5.3" applicationName="Adobe Lightroom Classic" applicationVersion="7.0" build="[1140024]">

<time year="2017" month="10" day="19" hour="14" minute="50" second="9"/>

<user guid="ce3091f6-8c3c-4b25-9eb9-4e6cd270e7a4"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="15063" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-CA" ram="8075" machine="Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz" model="Intel64 Family 6 Model 60 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="2394 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFC085E026F">

<backtrace crashedThread="0">

<thread index="0">

None of this means anything to me and I don't get any other fault notification.

Once the crash report is sent, LR shuts down.

I am on a ASUS-N550 running Windows 10 Home Version 1703, OS Build 15063.674 64 bit.

If this does not get resolved soon I will have to uninstall this version and go back to the older version.

Thanks for any help any of you can provide.

    29 replies

    M
    mhoffma
    Participating Frequently
    June 4, 2018

    Crashing all the time. PC/i7/32GB

    Doesn't matter if GPU is enabled or not.

    Importing. In the middle of developing. Whatever.

    Rolling back until another update.

    nathanfrenchphotography
    nathanfrenchphotography
    Inspiring
    May 2, 2018

    I use a 27" iMac Late 2015, 8GB, 1TB Fusion drive, and my LR Classic CC has crashed almost every day for months and has issues when importing. It would be great if Adobe would address these issues as they seem to be effecting many paying users for a while now. WTF are we paying for?

    franks10719041
    franks10719041
    New Participant
    May 17, 2018

    My Mac is similar to yours, but 21.5" model.  After having used LR since version 1 I gave up.  Have moved to Luminar with no issues and it runs rings around LR.  Also, LR CC is nothing but LR 6 with a new face. 

    shashinjin
    shashinjin
    Participating Frequently
    April 20, 2018

    yep... same for me. Brand new PC with a clean install of Windows 10/64 and latest GPU drivers (GPU acceleration off in preferences). Crashes after only a minute or two of use (at best) in Develop.

      T
      tjeerd paulj59535807
      Participating Frequently
      March 18, 2018

      The current state of Lightroom and Adobe's attitude is simply ridiculous.

      Adobe should stop collecting money from their professional clients untill they release versions that work.

      If you buy a product that doesn't work you get a product that works or you get a REFUND.

      We should all demand a refund for all the crappy alpha versions that Adobe is giving us.

      You would think that a subscription model would make things easier for Adobe development as all they have to do is support 1 current version and make it stable. Obviously this is not the case.

      This is becoming a bad joke.

        pauls98467452
        pauls98467452
        New Participant
        March 18, 2018

        I believe I'm having the same issue.  Also running on Windows 10.

        I've noticed that the crash report pop up is coming when the application is hanging... but if I wait a few minutes, the application becomes responsive again.  If I complete the crash report, it stops the application, but if I don't, I can just keep using the application.

        Perhaps this is related to Adobe's latest 'performance' release?

        I'll keep following this thread in the hopes that a solution is found.  I could not be more annoyed with this issue.

        M
        miker38346028
        New Participant
        March 7, 2018

        I posted a week or so ago about my issues but have since upgraded the program to latest Classic CC and am no longer having any crashes and can import.

        SRLAWSON
        SRLAWSON
        Participating Frequently
        March 7, 2018

        Upgraded this morning, not only lost several hours worth of work in the process but Lightroom now refuses to acknowledge the existence of any of the photos I'm trying to import. Well, all bar 5 it is. It's decided it likes those 5 and repeatedly tries to import them instead. Totally random selection of shots.

        I think I speak for a good number of people when I say that we, as professional photographers, need to be spending our time turning images around quickly rather than BETA testing what is clearly a sub-par, broken programme. I implore Adobe to stop 'fixing' things that aren't broken. I'm London based and I've worked with studios, educational institutions and other professionals who all avoid updating (or do so at their own peril) so as to avoid the endless stream of patchy performance that we always seem to receive.

        Please, just leave us the old Lightroom as a legacy programme and go your own way with CC. But before you do that, get your act together and give us the quality and reliability we are paying for.

          hansi1935
          hansi1935
          Participating Frequently
          March 7, 2018

          The whole affair is well beyond being cute or funny. Has anyone heard anything officially from Adobe? Surely a company like Adobe remains silent while we, the users,get mir frustrated every time we bring that program up. I have tried to see if a certain pattern with the crashing develops but that does not, at least for me, seem to be the case. The crazy program crashes whenever it feels like doing so.

          I’m pining for my old Aperture program from Apple, I still have it on an older Mac and I will use it as long as it works but the MacBook Pro is old and slow but at least, no crashes.

          HUA - Sent from my iPad

          P
          potterpalsbd
          Participating Frequently
          March 7, 2018

          @hansi1935 There is no pattern for LR shutting down that I can tell. I don’t even have to be working on anything and it can just be running in the background and will shut down. It only started happening when I bought a new iMac desktop. Adobe is not responding.

          B
          Buzz Covington
          New Participant
          February 27, 2018

          This latest update (7.2) is giving me the same problems that have been plaguing everybody else.  I make three or four adjustments in the Develop module and then get the spinning wheel of death.  I am a working professional, and need to develop 500 photos a day on average.  WTF am I going to do?!?!

          JP Hess
          JP Hess
          Inspiring
          February 27, 2018

          The problem is, they aren't plaguing everyone else. There are millions of users of Lightroom. This forum seems to be attracting the ones who are having problems with Lightroom. After all, who would come to a forum? Have you tried turning off GPU support to see if that helps? I'm using a six-year-old Windows computer, converted from Windows 7  to Windows 10. It's underpowered, doesn't have a graphics card, but Lightroom Classic CC runs without a problem, doesn't crash, isn't slow, I have no complaints. I only have 8 GB RAM and the computer will not accommodate more. I keep thinking of upgrading. It might run a little faster, but then so what? This one isn't killing me now. Try disabling the GPU if you haven't. Try resetting your preferences if you haven't. Make sure you have plenty of disk space on the drive that contains your catalog (at least 20% free space).

          A
          aude.au
          Known Participant
          March 1, 2018

          If there are millions of Lightroom users, then there's a very high probability that for everyone that complains here, there are many others that doesn't want to go through the added trouble of searching through forums & complaining of defects.

          Im my case I use Mac computers, I've tried everything theres is, & Lightroom still crashes randomly (particularly when editing a large number of images, while exporting, using the brush tool, etc...). I'm a qualified IT professional. As much as I love Lightroom, it is not as stable as I would like it to be, at the moment, unfortunately.

          M
          miker38346028
          New Participant
          February 23, 2018

          Add another to the list, my Lightroom CC crashes upon hitting 'import', and occasionally while editing images when I select a new tool.

          I have to import images off the camera via other means and then import from a folder. As a professional photographer loading images daily, this is rather unacceptable.

          hansi1935
          hansi1935
          Participating Frequently
          February 24, 2018

          I can only agree readily, I do experience crashes while importing as well but mainly while editing. It is sooooooooo enoying. Surely Adobe can come up with a fix, they (Adobe) should have egg all over their face but does Adobe really care?? I will go back to my beloved Aperture for important images. At least I can be assured I won’t loose them.

          Hans

          HUA - Sent from my iPad

          K
          Kerry P
          New Participant
          February 20, 2018

          I want my LR 6 back, this CC stuff is crap. What a mistake to upgrade and migrate my catalog from Classic CC to Lightroom CC. Classic crashes during sync over and over

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