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OpenGL Failure in Lightroom CC

Forum|Forum|10 years ago
April 21, 2015
99 replies
116773 views

I've got "Graphics processor acceleration has been disabled due to errors."

My system exceeds all the requirements to my knowledge, and I've updated all my drivers.

Specs:

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 12

Processor speed: 3.9 GHz

Built-in memory: 28616.8 MB

Real memory available to Lightroom: 28616.8 MB

Real memory used by Lightroom: 829.0 MB (2.8%)

Virtual memory used by Lightroom: 810.5 MB

Memory cache size: 1149.7 MB

Maximum thread count used by Camera Raw: 6

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1920x1200, 2) 1920x1080, 3) 1920x1080

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13292 Core Profile Context 14.502.1014.0

Renderer: AMD Radeon HD 6900 Series

LanguageVersion: 4.40

opengl error

This topic has been closed for replies.

Correct answer john beardsworth

Definitely get the drivers up to date.

I don't believe there's a problem with Radeon HD cards, and FWIW, I'm using a XFX AMD Radeon R9 280 with 3Gb. You're going to need a recent generation card with at least 2Gb of memory such as the AMD R9 2xx series or nvidia’s Geforce 700 or 900.

Show previous replies

D

danielt95753986

Participant

I contacted Adobe last night and they confirmed it is a known issue with AMD cards. The rep also said they are actively working on a fix.

BrenR1958

Inspiring

Solved the issue for my graphics card.... you have to switch the 3D openGL trip;e buffering on and now I have the graphics card as passed in Lightroom. I switched the OpenGL Buffering on in both the 3D application settings under Gaming. Hope this helps you all xx

M

Mollysnoot

Known Participant

I'll take a look at my settings later on. Which card do you have BrenR1958?

M

BrenR1958

Inspiring

Hi Mollysnoot I have the amd radeon hd 8650g + 8750m dual graphics card

Cristi-23

Participant

...same trouble detected on Adobe Bridge CC and Lightroom CC

OpenGL support Failed on system with Windows 8.1 pro and Nvidia Quadro 600.

The system is up with all drivers and software on the last versions ...everything work well just the suite of Adobe CC have this problems.

emil1369

Participating Frequently

can someone who doesn't have a problem please give some feedback as to what kind of performance gains they're seeing? Is the difference significant? zooming into a picture, for example, etc.

just so we know what we're missing.

maybe this needs a separate thread.

A

AnnShelbourne

Inspiring

Just tried an Import test for you:

1832 full frame NEFs took 2min 29 seconds to import with Smart Previews and all metadata intact.

I always edit in Bridge-hosted ACR so these NEFs already carry "Developed" edits in their metadata but this is Light-speed faster than anything I saw in Lr5.

emil1369

Participating Frequently

wow, cool. thanks. can you do the same import with GPU disabled, just for gits and shiggles?

R

robertt38554315

Participant

I have the same trouble with my Radeon HD5830, it is not possible to activate the GPU acceleration with the newest release or beta driver.

gnohz

Participating Frequently

I'm using the R9 series and it's working for me. Probably it has something to do with the HD series

D

daviddewisphotography

Participant

No im having the same issue with R9 290 in crossfire. Ive tried disabling xfire, ive tried switching GPUs around and changing the primary GPU. Ive tried every Driver i can get hold of. It just wont work. Same OpenGL error as others are getting. It must be an Adobe bug.

B

Bart Luyckx

Participating Frequently

You know, it just struck me that some of the comments I heard from Adobe are a bit strange.

Sometimes they seem to be saying: "We definitely know what the problem is and it is in the drivers, so we can't do anything".

And sometimes they are saying: "We are working hard to find a solution, give me more data logs please."

Between version "6.00" and "6.01" (using quotes 'cause I'm using cc) there was an additional improvement to the script that generates the log files. But that doesn't get mentioned.

My best guess is that people at Adobe knew all along that there were going to be problems, and that's why the release date got postponed at least once, although not officially.

The fact that certain things don't yet work with opengl (HDR, panorama etc) in my mind means that this is a beta release as far as the opengl goes.

The fact that this log file button is present in the preferences as well as in the Help, system info (where it belongs) also points to this.

Imagine if Adobe had to come out with the latest and most awaited LR version and say to the public that certain aspects are still in beta?

So, I'm not worried. They are going to figure this out, but is going to take a lot of time.

Everything else works fantastic and is worth the upgrade even without the opengl accel.

Martin Carlsson

Participant

GPU acceleration doesn't work on desktop with AMD card (latest driver, OpenGL 4.4 100%), but on lower spec laptop with Nvida card it works fine...

Lightroom version: CC 2015 [1014445]

License: Creative Cloud

Operating system: Windows 7 Home Premium Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 4

Processor speed: 2,6 GHz

Built-in memory: 16343,1 MB

Real memory available to Lightroom: 16343,1 MB

Real memory used by Lightroom: 2708,6 MB (16,5%)

Virtual memory used by Lightroom: 2718,5 MB

Memory cache size: 3033,1 MB

Maximum thread count used by Camera Raw: 4

Camera Raw SIMD optimization: SSE2

System DPI setting: 96 DPI

Desktop composition enabled: No

Displays: 1) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 5450

LanguageVersion: 4.40

P

PhilT_GP

Known Participant

I cant believe that Adobe would miss this in testing - I suspect they already knew about this bug and are already busy working on a fix.

With so many release dates missed, they probably decided to let Lightroom out to the public and then deal with the AMD problems afterwards.

I would expect some comment from them within a few days and a fix within a few weeks.

This may be just one of the know bugs

Geoff the kiwi

Community Expert

Phillip Turner wrote:

I cant believe that Adobe would miss this in testing - I suspect they already knew about this bug and are already busy working on a fix.

With so many release dates missed, they probably decided to let Lightroom out to the public and then deal with the AMD problems afterwards.

I would expect some comment from them within a few days and a fix within a few weeks.

This may be just one of the know bugs

Really, can you read minds as well????

P

PhilT_GP

Known Participant

I checked the Triple buffering setting - I only have one on my Catalyst, it was off

I turned it on but it didnt fix LR

I uninstalled the AMD drivers and re-installed - I checked Triple buffering and it is on by default.

LR still not fixed

Then I see that Adobe are already working on this ..... http://feedback.photoshop.com/photoshop_family/topics/problem-with-my-graphics-processor?utm_source=notification&utm_medium=email&utm_campaign=new_reply&utm_content=reply_button&reply[id]=15614834#reply_15614834

So I'll wait

emil1369

Participating Frequently

Doesn't work for me either

Lightroom version: CC 2015 [1014445]

License: Expired Trial

Operating system: Windows 7 Ultimate Edition

Version: 6.1 [7601]

Application architecture: x64

System architecture: x64

Logical processor count: 8

Processor speed: 3.6 GHz

Built-in memory: 8173.1 MB

Real memory available to Lightroom: 8173.1 MB

Real memory used by Lightroom: 420.8 MB (5.1%)

Virtual memory used by Lightroom: 393.5 MB

Memory cache size: 295.7 MB

Maximum thread count used by Camera Raw: 8

Camera Raw SIMD optimization: SSE2,AVX

System DPI setting: 96 DPI

Desktop composition enabled: Yes

Displays: 1) 1280x1024, 2) 1920x1200

Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 6800 Series

LanguageVersion: 4.40

Application folder: C:\Program Files\Adobe\Adobe Lightroom

Library Path: D:\pictures\Haaretz\april 15\zikaron kotel 15-04-22\zika\zika.lrcat

Settings Folder: C:\Users\Emilio\AppData\Roaming\Adobe\Lightroom

Installed Plugins:

1) Behance

2) Canon Tether Plugin

3) Facebook

4) Flickr

5) Leica Tether Plugin

6) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 1002

D

hrink

Participant

Works fine:

Check OpenGL support: Passed
Vendor: ATI Technologies Inc.
Version: 3.3.13283 Core Profile Context 14.501.1003.0
Renderer: AMD Radeon HD 7700 Series
LanguageVersion: 4.40

C

chandrap30196657

Participant

Does not work with the Radeon HD 7600 Series on Windows 8.1 64 bit OS

Graphics Processor Info:

Check OpenGL support: Failed

Vendor: ATI Technologies Inc.

Version: 3.3.13283 Core Profile Context 14.501.1003.0

Renderer: AMD Radeon HD 7600 Series

LanguageVersion: 4.40

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