P: Activation or Deactivation versions of Lightroom 6

Community Beginner ,
Sep 02, 2021 Sep 02, 2021

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Hello,

I have installed LR 6 on new machine. I can't activate it unless deactivated on other machine. So on other machine I did "Sign out". There is a message - "it will deactivate LR on this machine" - I clicked OK. Still can't activate. On my Adobe account there is nothing under Plans and payment->Activated devices.

So haw can I use a product on new machine? I know LR 6 is quite old, but still it is something I purchuased and I want to use.

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correct answers 1 Correct answer

Adobe Employee , Sep 09, 2021 Sep 09, 2021
Please private message me your Adobe ID and serial number. If you're unable to private message me, please tag me in a reply below.  Thank you for your patience to anyone who has reached out directly for help regarding Lightroom 6 Activation/Deactivation. Due to the high volume responses are taking longer than expected.  Best,  Careeee

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New Here ,
Oct 24, 2021 Oct 24, 2021

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Hi I am having the same problems that you are having my laptop that I had my Lightroom 6 is now broken so had to get a new one and tryed to down load LR6 and have the same problems as you, did you manage to fix the peoblem. I have got two controlers that I use one is Xtouch mini the other is loupdeck and now getting very frustrated that I can't use them

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Adobe Community Professional ,
Oct 24, 2021 Oct 24, 2021

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Hi I am having the same problems that you are having

Provide a detailed explanation of your "problems'

my laptop that I had my Lightroom 6 is now broken

How? What Operating System and OS Number was it?

so had to get a new one

What Operating System and OS Number?

and tryed to down load LR6

From where and how?

and have the same problems as you,

Is that 'Activation', 'Install', or something else?

 I have got two controlers that I use one is Xtouch mini the other is loupdeck

Loupedeck works with Lr v6.14 and Lr-Classic. ( I use one)

 

 

Regards. My System: Lr-Classic 11.3.1 Photoshop 23.3.2, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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New Here ,
Oct 25, 2021 Oct 25, 2021

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Lightroom 6.14:

Windows 10 64bit

@Carissa Massongill  I have the same problem as described by piotrt44076464: I have installed new hardware (motherboard, CPU, RAM) in my computer with the same, old SSD. Now I can't use my Lightroom due to to many activated copies. How can I solve this problem?

- The deactivation via the account service is not possible -> a software without any subscription.

- Installing (and therefore deactivating) on the old system is not possible. Because the SSD is the same. I have not installed my Windows new.

 

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New Here ,
Oct 26, 2021 Oct 26, 2021

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@Careeeesa Hello! I have the same problem as piotrt44076464 as well. Is there anyway you can help me as well? Thank you!

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New Here ,
Oct 23, 2021 Oct 23, 2021

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Hello Everyone,

I had an old version of LR (number 6) and as my laptop crashed I wanted to install it on my new computer but at the end of the installation it says

Exit Code: 7
Please see specific errors below for troubleshooting. For example,  ERROR: DS003 ...

 - 1 fatal error(s), 0 error(s
FATAL: DS003: Installer package might be corrupt. Re-download the installer and try again. 
I did it few times with the same result
I bought the software myself so it can't be corrupt

Could you help me please ????

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Adobe Community Professional ,
Oct 23, 2021 Oct 23, 2021

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Please use the thread available at the link below for assistance.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

 

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.5,; LrC 11.4, Lr 5.4, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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Community Beginner ,
Oct 26, 2021 Oct 26, 2021

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Two years ago I purchased Lightroom 6 on a CD with perpetual licence. I neither want nor need anything beyond what is on the CD ROM and I understand that this service is now moved to the Cloud and LR6 is unsupported etc, but as I say the contents of the CD meet my current needs.

However I would like to install the LR6 program to my new laptop and I know that it is permissible to have this program on two machines as long as it is only used on one machine at a time. The problem is that although I have installed it ok on my laptop I get the message that I have exceeded the activation limit even though it is only installed on my desktop. I previously had it on my old laptop but this machine was formatted before being recycled!

I suspect that somewhere deep in Adobeland the old laptop may be activated as a second user but as this machine has been replaced how do I move the registration to my new laptop? To confuse matters further when I look at my Adobe account it shows no activations at all!

Help would be much appreciated. Tony

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Adobe Community Professional ,
Oct 26, 2021 Oct 26, 2021

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Lightroom 6 is no longer officially supported by Adobe, the only way to activate a new computer or deactivate a former unit is by contacting Adobe directly. There is a thread in the forum where you can provide an Adobe staff named @Carissa Massongill, provide her with the particulars of your Adobe ID and other relevant info via private messaging her in the forum.

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

Regards, Denis: iMac mid-2015, 5K 27”, GPU 2GB, Ram 24GB, HDD 3TB, macOS 11.6.5,; LrC 11.4, Lr 5.4, Ps 23.3.2-ACR 14.4,; Camera OM-D E-M1.

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LEGEND ,
Oct 26, 2021 Oct 26, 2021

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You have to contact Adobe. Right now, it seems that if you send a private message to Adobe employee @Carissa Massongill that she can help you.

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Adobe Employee ,
Oct 27, 2021 Oct 27, 2021

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@Antony5D12  Please PM your Adobe ID and Serial number. 

Best, 

Careeeesa

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Community Beginner ,
Oct 27, 2021 Oct 27, 2021

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Thank you for the contact, however I was able to make live contact with
Adobe last night and my issue was resolved. Best Regards

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Hello!
Does the lightroom 6 need the activation process or no?

Purchased many years ago, now there is a problem with migration to new pc. Installation calls activation what is not necessary in the case of such old software - as I know.

Online activation fails every time with message the license number is correct but do not match with software? WHAT? License number for Lightroom 6 do not match software installation Lightroom 6? Am I silly?

Offline method even fails....

Maybe someone knows how to install Lightroom 6 to use it on new pc?

Thanks for any help!

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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Sorry, missed: new system is Windows 10

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Enthusiast ,
Nov 11, 2021 Nov 11, 2021

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Hi,

@Carissa Massongill is the usually go-to Adobe employee for LR6 activation issues. You should drop her a DM.

Hope that helps,

Michael

_____________

Michael Niessen - Photographer, photo-editor, educator

Photo-editing (Ps/Lr/LrC) and photography workshops & one-on-one training (off- and online)

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Community Beginner ,
Nov 11, 2021 Nov 11, 2021

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@Carissa MassongillCan you help me please?

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi @masut  

 

Please PM me your Adobe ID and your serial number. 

Best, 

Careeeesa

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New Here ,
Nov 11, 2021 Nov 11, 2021

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Hi,

 

@Carissa Massongill can I PM you? I've got the same issue with LR6 activation/deactivation.

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New Here ,
Nov 16, 2021 Nov 16, 2021

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@CareeeesaCan you help me please?  LR6 reset count activation  issue .

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New Here ,
Nov 23, 2021 Nov 23, 2021

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@Carissa Massongill I am also having the same issue. Could you please help me?

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New Here ,
Nov 08, 2021 Nov 08, 2021

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I know I should have deactivated my license on my old machine but I get to excited with a new one to remember. I called support and asked them to reset (not because I needed support on the product but because of the draconian licensing system of Adobe that doesnt offer self reset via cloud portal) and they told me to shove off and come here.


I am skeptical but will keep my fingers crossed that someone here can in fact take my SN and reset my activation count.

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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It would help if you could provide details of the Lightroom version you wish to activate on new computer.

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Adobe Community Professional ,
Nov 08, 2021 Nov 08, 2021

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If it is Lightroom (Perpetual v6?), then one Adobe Staff member may be able to help.

In this following link @Carissa Massongill is very obliging to reset activations- (as in the correct answer)

https://community.adobe.com/t5/lightroom-classic-discussions/p-activation-or-deactivation-versions-o...

 

Regards. My System: Lr-Classic 11.3.1 Photoshop 23.3.2, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Sorry I thought it would email me when someone replied (it did not). 

 

Its for my single license copy: 

Adobe Photoshop Lightroom 6 (Mac,Win,English)

  1160-xxxx-xxxx-xxxx-xxxx-xxxx

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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Do not trust emails- (possible scams!)

If you click on @Carissa Massongill  You will see the profile for Careeeesa (Adobe staff member) who has been very obliging to reset Lightroom activations- as in the discussion link I gave earlier.

Send a Private Message with your details and Serial Number and wait for a reply in the Private Message (envelope) link at the top of this forum screen.

 

 

Regards. My System: Lr-Classic 11.3.1 Photoshop 23.3.2, ACR 14.3, Lightroom 5.3, Lr-iOS 7.0.2, Bridge 12.0.2, Windows-10.

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Adobe Employee ,
Nov 16, 2021 Nov 16, 2021

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As @Rob_Cullen mentioned, please PM me directly.

Best, 

Careeeesa

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