P: AI Masks Require updating and/or disappear

[Shelemiah]

Hello,

I recently had a call with Adobe support with no luck. I have found some threads on this but nothing presents a solution and it seems hard to find what the actual issue is.

If I edit a client gallery and use any healing brush tool or AI masking tool, the mask or healing brush/generative AI will get a red dot underneath after going back to the start of the gallery, my AI edits are gone....

I also noticed this happens 100% of the time when I quite and reopen lightroom, I can fix the mask, update ai settings but it just resets each time I open lightroom.

We tested a new catalogue, we tested a bunch of things with no luck. 

We really need a fix on this Adobe it is killing workflow, not sure what broke this setting. I can't revert to an old version because I have lots of photos (I do 1 catalogue per year) and can't go back weeks of client work.

Also this catalogue was started at the begining of 2025 so there is no version 13 of this catalogue to revert to and test.

PLEASE HELP ADOBE!

[GeMoMo]

@Aleke My .Ircat file is almost 5GB and contains more than 100k photo's. While I'd like to help solve the problem, I'm hesitant to share my entire catalog due to the potential for misuse of my photos. The problem of spontaneous AI changes has only occurred with one of my photos. Isn't there another way I can isolate and send the history of that photo's edits, for example?

[shaylatiare]

I am using Lightroom Classic V 14.4

@Aleke 

[shaylatiare]

@Aleke  I was not able to find Catalogname.lrcat-data folder anywhere on my drive or computer.

[shaylatiare]

@Aleke I did actually find the data folder and deleted it.

[Wim15C3]

Hello,

Back again to confirm that the issue is still very much ongoing. Some of the suggested workarounds help temporarily, but the problem inevitably returns. It’s been weeks now — this is becoming unworkable.

What’s especially frustrating is that this problem started after an update. So the question is: why can’t it be resolved with an update? What’s preventing Adobe from fixing something that Adobe itself introduced?

This is not a minor annoyance. For professional users like myself, this has a direct impact on our ability to deliver work, to meet deadlines, to serve clients. Our paycheck literally depends on this software working reliably. The true cost of this bug — in lost hours, missed moments, broken workflows — is much higher than it might seem from the outside.

We need a serious, structural solution, not more temporary workarounds. And we need clear communication from Adobe about how and when this will be fixed.

Please help Adobe ...

[Impressive_neighbor5C37]

It's unbelievable. Nothing is fixing the problem; I have no idea what's causing it, and I'm constantly having to update my clients on delays. 

[Aleke]

Hi @GeMoMo! No need to send the photos, just the catalog file is perfect. When you share the catalog, we only get access to the metadata, your edit information, collections, and the history of changes. The actual image files stay completely separate and aren’t included.

Thanks so much!
Alek

[Aleke]

Hi @shaylatiare! When you get a chance, could you send me your catalog file (the one with the .lrcat extension)? That would really help us look into this issue more closely.

Thanks so much, really appreciate your help!
Alek

[shaylatiare]

@Aleke can you please provide me your email?

[Aleke]

Hi @shaylatiare! Thanks so much!
You can go ahead and send me a file-sharing link to both the .lrcat and .lrcat-data files through direct messages here in the Community.

Appreciate it!
Alek

[tstockard]

The new AI Edit Status tool is a serious pain and never seems to work quite right.

I click update constantly but it almost never works, and in fact it is deleting the original AI mask and only keeping the Add or Subtract brush masks that I have done, so of course it will never update because the AI mask is gone (see attached screenshot).

It's becoming a serious time suck to go back and manually recreate the masks because remembering the original settings and adjustments is near impossible. Additionally I don't seem to be able to batch export like I used to, becuase of the constant mask updating, so it will export images without the edits I've made, so now I have to export one-by-one, which just adds to the time suck.

I have also just updated my graphics card driver and BIOS, as someone suggested that might help, but it didn't.

My system info is below the image - please help!

Lightroom Classic version: 14.4 [ 202506051112-5918896a ]
License: Creative Cloud
Language setting: en
Operating system: Windows 11 - Home Premium Edition
Version: 11.0.26100
Application architecture: x64
System architecture: x64
Logical processor count: 16
Processor speed: 2.4GHz
SqLite Version: 3.36.0
CPU Utilisation: 1.0%
Power Source: Plugged In
Built-in memory: 32369.2 MB
Dedicated GPU memory used by Lightroom: 1421.8MB / 5966.0MB (23%)
Real memory available to Lightroom: 32369.2 MB
Real memory used by Lightroom: 4359.1 MB (13.4%)
Virtual memory used by Lightroom: 7708.5 MB
GDI objects count: 1206
USER objects count: 3589
Process handles count: 3871
Memory cache size: 1171.3MB
Internal Camera Raw version: 17.4 [ 2272 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 2225MB / 16184MB (13%)
Camera Raw real memory: 2488MB / 32369MB (7%)

Cache1:
Final1- RAM:440.0MB, VRAM:0.0MB, R52_0533-Edit.tif
Final2- RAM:352.0MB, VRAM:0.0MB, R52_0523.CR3
NT- RAM:792.0MB, VRAM:0.0MB, Combined:792.0MB

Cache2:
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U-main: 146.0MB

System DPI setting: 96 DPI
Desktop composition enabled: Yes
Standard Preview Size: 2576 pixels
Displays: 1) 1920x1200, 2) 2560x1440
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce GTX 1660 SUPER (32.0.15.7284)
Init State: GPU for Image Processing supported by default
User Preference: GPU for Image Processing Enabled
Enable HDR in Library: OFF

Application folder: D:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: I:\Lightroom Files 2025\LR Catalog 2025\LR Catalog 2025.lrcat
Settings Folder: C:\Users\there\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Flickr
3) Nik 6 HDR Efex
4) Plugin Parameters
5) Topaz Photo AI

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[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with the main thread on this issue:

https://community.adobe.com/t5/lightroom-classic-discussions/p-ai-masks-require-updating-and-or-disa...

[tom_8429]

I'm also having the same issue and it is significantly impacting my professional workflow and output. What's doing on Adobe?

[tonyhartphoto]

I too am having this issue. I am on the latest version of Mac OS, on the latest version of Lightroom and I am running on a Mac Studio M1 Ultra.

This issue did not exist before I updated to the latest version of Lightroom. I tried downgrading to fix it, but even that didn't work. I've subsequently re-upgraded.

The issue seems to be the new AI implementation. 

As a professional photographer this is a killer. I can't trust that a waiter won't mysteriously pop up in the back of a delivered image. Doing images 'one by one' is fundamentally unrealistic for a professional working with hundreds or thousands of images. Even when I use the 'Update AI' button in the top right of the develop module, half the time it fails to update some of my Generative Remove edits and I have to do these manually. This is unworkable and Adobe needs to be much more proactive by talking to the community. This is a bug, and it needs to be treated as such.

The other thing that really galls me is that it completely destroys the concept of 'Snapshots'. I've always used Snapshots, since the beginning. Once an image is edited and 'complete' I hit a button on my loupedeck and it creates a 'Produced' snapshot. This tells me that this is the finalised version of the edit. I can go back in the future, re-edit if I wish, or recrop, but that 'Produced' version is like an edit metadata master. However, now, snapshots are utterly borked because using them is not reliably saving the remove data. 

At the same time, in the same version, I am wrestling with the fact that the new Denoise doesn't work for me. I'm discussing that in a seperate thread. Needless to say this update is a MESS. 

Sort this out Adobe - this is poor. 

[shaylatiare]

It says the files are supported for the message @Aleke 

[anne_guillard]

Tous les jours je dois mettre à jour les masques et l'outil "supprimer".

Cela depuis que j'ai fait la mise à jour.
Je fais des modifications et dès que j'exporte mes photos elles ne sont pas modifiées, je dois refaire mes modifications une à une sur l'outil supprimé

Cela devient penible je finis par exporter mes photos une par une.

Info importante: mon logiciel est à jour, ainsi que mon mac.

Merci de vos conseils 🙂

    

[Pypphotography]

Unfortunately for me to fix this, I had to uninstall Lightroom classic, and then reinstall it

[shaylatiare]

@Aleke 

[shaylatiare]

@Aleke I need a real email address for you. The file is too big to post as a comment and the file type is unsupported for messaging. This problem is SOOO BADDD for my editing flow and I am at MAX frustration after dealing with this for months and months during my busiest season.

[shaylatiare]

@Pypphotography  I did this and it did not fix it 😞

[shaylatiare]

@Aleke I just sent you a link to my google drive

[feitenphotography]

I got mine to finally work by building a new catalog! So weird that
isn't working on your end.

[tonyhartphoto]

Can any Adobe Developers chime in on whether there's any sign of getting to the bottom of this bug? It's been a few weeks now and all I am hearing is crickets. I have shared catalogs and details and would appreciate some feedback. 

[nanou1207]

@Aleke je rencontre le même problème, ce quo devient ingérable pour mon flux de travail. Je n'arrive pas à trouver où se trouve Catalogname.lrcat-data. Pouvez-vous me dire comment l'atteindre ? Je vous remercie beaucoup

[nanou1207]

Bonjour,

J’ai un problème avec les suppressions génératives IA qui disparaissent lors de l’export des photos en JPEG. Lorsque je suis sur Lightroom, les modifications apparaissent bien en mode grille, mais un point rouge s’affiche sous l’outil de suppression et je dois cliquer sur « tout mettre à jour » pour chaque photo puis l’exporter immédiatement, sinon les modification disparaissent à nouveau.

Ce problème me fait perdre des heures de travail chaque jour et je dois absolument le résoudre rapidement.

Pouvez-vous m’aider s’il vous plait ?

Merci par avance,

Anne Gentilleau