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barrys35932590
Participating Frequently
October 20, 2017
Answered

P: Black Screen in Lightroom Classic Develop Module on Windows 10

  • October 20, 2017
  • 7 replies
  • 75906 views

I'm new to LR.  When I installed it and imported some images into LR I can see them in the Library module.  When I select an image in the Library module and hit D or go to the Develop module, all I get is a black (not blank) screen.

 

I'm sure I switched some setting somewhere, but I don't know which one.

 

I'm using Windows 10, 64 bit.

 

Lightroom moderator (or anyone else), please help.

 

{Moderator note: Edited the thread title}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    We're sorry for the black screen issue when going to the Develop Module. If you are seeing this issue with the latest version of Lightroom Classic then, you should check the minimum graphics card requirements for the latest Lightroom Classic app.

     

    Here's the GPU FAQ: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

     

    If the installed graphics card doesn't meet the minimum system requirements then, turn it off from the Lightroom Classic preferences > Performance tab > Relaunch Lightroom Classic. 

     

    Hope it helps.

    Thanks,

    Mohit

    7 replies

    G
    Gayle36451816bp0t
    New Participant
    April 1, 2024

    I just started having this problem over the past few months. I see this question and many of the responses are from 2019. I'm wondering why computer has just started doing this in 2024? Disabling the graphics prossesor seems to have fixed the issue for me (so far), however I'm wondering why this is still happening and if there is a better fix?
    Lightroom Classic up to date 13.2 and graphics prossesor AMD Radeon Pro 5500M 8 GB.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    January 18, 2021

    Hi all,

     

    We're sorry for the black screen issue when going to the Develop Module. If you are seeing this issue with the latest version of Lightroom Classic then, you should check the minimum graphics card requirements for the latest Lightroom Classic app.

     

    Here's the GPU FAQ: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

     

    If the installed graphics card doesn't meet the minimum system requirements then, turn it off from the Lightroom Classic preferences > Performance tab > Relaunch Lightroom Classic. 

     

    Hope it helps.

    Thanks,

    Mohit

      M
      Marcelo5D5E
      New Participant
      March 5, 2021

      yo aun tengo el mismo problema 😞 alguien encontro la solucion. 

      PD: no quiero desactivar mi tarjeta de video por que LR queda muy lento 

      -------------------

      I still have the same problem 😞 someone found the solution.

      PS: I don't want to disable my video card because LR is very slow

        Roving Pictures Company
        Roving Pictures Company
        Known Participant
        January 12, 2021

        This happened to me. I updated to the latest Nvidia Studio Driver to this date 1.12.21. Should this still be happening?

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        February 1, 2021

        Hi there,

         

        We're sorry for the trouble. Which Lightroom version do you have installed? Also, which Graphics card do you installed on the machine?

         

        After updating to the latest Graphics drivers, does it resolve the problem for you?

         

        Thanks,

        Mohit

        Roving Pictures Company
        Roving Pictures Company
        Known Participant
        February 1, 2021

        Nvidia 2080ti, two of them. 

         

        Lightroom v9.4

         

        I'm on the latest Nvidia Studio Driver, not the gaming/general driver. 

        johnrellis
        johnrellis
        Brainiac
        March 24, 2019

        Turn off the graphics processor, force LR to use DirectX, and update your graphics driver directly from the manufacturer, as described in this article: Adobe Lightroom GPU Troubleshooting and FAQ

          B
          barrys35932590Author
          Participating Frequently
          March 24, 2019

          Thanks so much, John.  Turning off the graphics processor seems to have solved the issue.  And I will go ahead and update my graplhics driver.

          I'm wondering if you could please tell me, though, what forcing LR to use DirectX will do.

          Thanks again.

          johnrellis
          johnrellis
          Brainiac
          March 24, 2019

          My (imperfect) understanding of DirectX: Windows provides programs with a number of different ways to access the display. LR tries to choose the fastest method that's compatible with the Windows version and graphic drivers installed. But due to bugs in graphics drivers, LR doesn't always choose a reliable method. DirectX is usually the most reliable but not necessarily the fastest method. Forcing LR to use DirectX may work around bugs in the other methods exposed by the graphics drivers installed.

          A
          ana mercedesl30714861
          New Participant
          February 21, 2019

          Tengo un problema y es que cada 10 minutos debo salir de lightroom porque de un momento a otro cuando estoy en el módulo de revelar la pantalla principal queda en negro,  desaparece la visualización de la fotografía que estoy trabajando aunque puedo verla en el navegador al lado, si salgo de ahi y voy al módulo de biblioteca puedo verla en la pantalla principal, la única forma solucionar es salir del programa y volver a entrar, qué puede estar pasando?  qué solución hay?

          gracias si pueden darme una mano, tengo windows 10.

          GoldingD
          GoldingD
          Brainiac
          February 21, 2019

          Please accomplish the following.

          In Lightroom, click on Help, then click on System Information, click on Copy.

          Paste that into your reply.

          Nico NS
          Nico NS
          New Participant
          December 5, 2018

          Buenas tardes,  mi duda es? porque cuando estoy editando en la parte en la parte edicion, se me pone la pantalla en negro, siendo asi que en el Preview se ve bien la foto. Ayuda!! Gracias

          Rob_Cullen
          Rob_Cullen
          Community Expert
          December 6, 2018

          Try disabling GPU acceleration in Lr Preferences / Performance panel.

          And, if you are on Windows, I suggest going to your video card manufacturer's website and make sure your video driver is up to date.

          Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
          J
          John_1972
          Known Participant
          October 20, 2017

          I just updated LR and I am having problems viewing/working my files in the Develop module.

          When I chose a photo in Library and I go to the Develop Module I only see a Black.

          The LR software and commands are visible but the frame with the image is completely black !

          What is going on and what is the fix?

            Rob_Cullen
            Rob_Cullen
            Community Expert
            October 20, 2017

            First suggestion-

            Have you tried disabling the Graphics processor in Preferences? (and a restart)

             

            Update:

            Lightroom-Classic v8.4.1 now has a slightly different dialog with a drop-down menu for 'Use Graphics Processor'

            Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
              J
              John_1972
              Known Participant
              October 20, 2017

              Disabling the Graphics Processor did the trick for now.

              Next question: What  version driver is compatible for my video card AMD R9 200 series.

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