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barrys35932590
Participating Frequently
October 20, 2017
Answered

P: Black Screen in Lightroom Classic Develop Module on Windows 10

  • October 20, 2017
  • 7 replies
  • 75910 views

I'm new to LR.  When I installed it and imported some images into LR I can see them in the Library module.  When I select an image in the Library module and hit D or go to the Develop module, all I get is a black (not blank) screen.

 

I'm sure I switched some setting somewhere, but I don't know which one.

 

I'm using Windows 10, 64 bit.

 

Lightroom moderator (or anyone else), please help.

 

{Moderator note: Edited the thread title}

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi all,

     

    We're sorry for the black screen issue when going to the Develop Module. If you are seeing this issue with the latest version of Lightroom Classic then, you should check the minimum graphics card requirements for the latest Lightroom Classic app.

     

    Here's the GPU FAQ: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

     

    If the installed graphics card doesn't meet the minimum system requirements then, turn it off from the Lightroom Classic preferences > Performance tab > Relaunch Lightroom Classic. 

     

    Hope it helps.

    Thanks,

    Mohit

    7 replies

    G
    Gayle36451816bp0t
    Participant
    April 1, 2024

    I just started having this problem over the past few months. I see this question and many of the responses are from 2019. I'm wondering why computer has just started doing this in 2024? Disabling the graphics prossesor seems to have fixed the issue for me (so far), however I'm wondering why this is still happening and if there is a better fix?
    Lightroom Classic up to date 13.2 and graphics prossesor AMD Radeon Pro 5500M 8 GB.

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    January 18, 2021

    Hi all,

     

    We're sorry for the black screen issue when going to the Develop Module. If you are seeing this issue with the latest version of Lightroom Classic then, you should check the minimum graphics card requirements for the latest Lightroom Classic app.

     

    Here's the GPU FAQ: https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html

     

    If the installed graphics card doesn't meet the minimum system requirements then, turn it off from the Lightroom Classic preferences > Performance tab > Relaunch Lightroom Classic. 

     

    Hope it helps.

    Thanks,

    Mohit

      M
      Marcelo5D5E
      Participant
      March 5, 2021

      yo aun tengo el mismo problema 😞 alguien encontro la solucion. 

      PD: no quiero desactivar mi tarjeta de video por que LR queda muy lento 

      -------------------

      I still have the same problem 😞 someone found the solution.

      PS: I don't want to disable my video card because LR is very slow

        Roving Pictures Company
        Roving Pictures Company
        Known Participant
        January 12, 2021

        This happened to me. I updated to the latest Nvidia Studio Driver to this date 1.12.21. Should this still be happening?

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity Manager
        Community Manager
        February 1, 2021

        Hi there,

         

        We're sorry for the trouble. Which Lightroom version do you have installed? Also, which Graphics card do you installed on the machine?

         

        After updating to the latest Graphics drivers, does it resolve the problem for you?

         

        Thanks,

        Mohit

        Roving Pictures Company
        Roving Pictures Company
        Known Participant
        February 1, 2021

        Nvidia 2080ti, two of them. 

         

        Lightroom v9.4

         

        I'm on the latest Nvidia Studio Driver, not the gaming/general driver. 

        johnrellis
        johnrellis
        Legend
        March 24, 2019

        Turn off the graphics processor, force LR to use DirectX, and update your graphics driver directly from the manufacturer, as described in this article: Adobe Lightroom GPU Troubleshooting and FAQ

          B
          barrys35932590Author
          Participating Frequently
          March 24, 2019

          Thanks so much, John.  Turning off the graphics processor seems to have solved the issue.  And I will go ahead and update my graplhics driver.

          I'm wondering if you could please tell me, though, what forcing LR to use DirectX will do.

          Thanks again.

          johnrellis
          johnrellis
          Legend
          March 24, 2019

          My (imperfect) understanding of DirectX: Windows provides programs with a number of different ways to access the display. LR tries to choose the fastest method that's compatible with the Windows version and graphic drivers installed. But due to bugs in graphics drivers, LR doesn't always choose a reliable method. DirectX is usually the most reliable but not necessarily the fastest method. Forcing LR to use DirectX may work around bugs in the other methods exposed by the graphics drivers installed.

          A
          ana mercedesl30714861
          Participant
          February 21, 2019

          Tengo un problema y es que cada 10 minutos debo salir de lightroom porque de un momento a otro cuando estoy en el módulo de revelar la pantalla principal queda en negro,  desaparece la visualización de la fotografía que estoy trabajando aunque puedo verla en el navegador al lado, si salgo de ahi y voy al módulo de biblioteca puedo verla en la pantalla principal, la única forma solucionar es salir del programa y volver a entrar, qué puede estar pasando?  qué solución hay?

          gracias si pueden darme una mano, tengo windows 10.

          GoldingD
          GoldingD
          Legend
          February 21, 2019

          Please accomplish the following.

          In Lightroom, click on Help, then click on System Information, click on Copy.

          Paste that into your reply.

          Nico NS
          Nico NS
          Participant
          December 5, 2018

          Buenas tardes,  mi duda es? porque cuando estoy editando en la parte en la parte edicion, se me pone la pantalla en negro, siendo asi que en el Preview se ve bien la foto. Ayuda!! Gracias

          Rob_Cullen
          Community Expert
          Rob_CullenCommunity Expert
          Community Expert
          December 6, 2018

          Try disabling GPU acceleration in Lr Preferences / Performance panel.

          And, if you are on Windows, I suggest going to your video card manufacturer's website and make sure your video driver is up to date.

          Regards. My System: Windows-11, Lightroom-Classic 15.0, Photoshop 27.0, ACR 18.0, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0 .
          J
          John_1972
          Known Participant
          October 20, 2017

          I just updated LR and I am having problems viewing/working my files in the Develop module.

          When I chose a photo in Library and I go to the Develop Module I only see a Black.

          The LR software and commands are visible but the frame with the image is completely black !

          What is going on and what is the fix?

            A
            Arnie47
            Known Participant
            June 9, 2018

            I FOUND THE REASON FOR THS ISSUE!

            After trying another video adapter from another PC which worked fine ona  WIndows 10 PC while also having the same issue on my main LR WIndows 7 PC I finally found what causes the problem:

            when I use my GPU via DirectX everything works fine (also after change of libraries)

            when I use OpenGL instead (e.g. by using the config.lua flag Develop.PreferOpenGL) the issue causes the black screen

            The only problem is:

            When using Windows 7 there is always OpenGL used (as the newest DirectX version don't work with Win7).

            When using Windows 10 I can selecht between DirectX and OpenGL.

            I would be very pleased if you Adobe guys could try to reproduce this issue with the new information (switch to OpenGL by using the config.lua flag and change folder in Develop mode) to locate the bug.

              EMSI68219
              EMSI68219
              Inspiring
              January 10, 2019

              Arnie,

              Please do Help > System Info and copy and paste the first ten lines here. That will provide the exact version of LR you're running.


              I have the same problem with the latest AMD Drivers. Downloaded and installed today:

              Lightroom Classic-Version: 8.1 [ 1200465 ]

              Lizenz: Creative Cloud

              Spracheinstellung: de

              Betriebssystem: Windows 10 - Business Edition

              Version: 10.0.17763

              Anwendungsarchitektur: x64

              Systemarchitektur: x64

              Anzahl logischer Prozessoren: 20

              Prozessorgeschwindigkeit: 3,3 GHz

              Integrierter Speicher: 65208,5 MB

              Für Lightroom verfügbarer phys. Speicher: 65208,5 MB

              Von Lightroom verwendeter phys. Speicher: 6797,1 MB (10,4%)

              Von Lightroom verwendeter virtueller Speicher: 8509,6 MB

              Anzahl GDI-Objekte: 970

              Anzahl BENUTZER-Objekte: 2870

              Anzahl Prozess-Handles: 8175

              Cache-Speichergröße: 1079,5MB

              Interne Camera Raw-Version: 11.1 [ 112 ]

              Maximale Anzahl Threads, die Camera Raw verwendet: 5

              Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

              Virtueller Speicher in Camera Raw: 2829MB / 32604MB (8%)

              Physischer Speicher in Camera Raw: 2842MB / 65208MB (4%)

              DPI-Einstellung des Systems: 96 DPI (High-DPI-Modus)

              Desktop-Komposition aktiviert: Ja

              Monitore/Anzeigegeräte: 1) 1920x1200, 2) 3840x2160, 3) 1600x1200

              Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, externe Toucheingabe: Nein, externer Stift: Ja, Tastatur: Nein

              Informationen zum Grafikprozessor:

              OpenGL: AMD Radeon (TM) Pro WX 7100 Graphics

              Check OpenGL support: Passed

              Vendor: ATI Technologies Inc.

              Version: 3.3.13542 Core Profile Context FireGL 24.20.13026.0

              Renderer: AMD Radeon (TM) Pro WX 7100 Graphics

              LanguageVersion: 4.50

              Total Video Memory: 7239 MB

              Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic CC

              Bibliothekspfad: C:\Users\René van der Voorden\Pictures\AlleFotos\AlleFotos.lrcat

              Einstellungen-Ordner: C:\Users\René van der Voorden\AppData\Roaming\Adobe\Lightroom

              Installierte Zusatzmodule:

              1) 500px

              2) AdobeStock

              3) JPEGmini

              4) WP/LR Sync

              Config.lua-Flags: None

              Adapter Nr. 1: Anbieter : 1002

              Gerät : 67c4

              Subsystem : b0d1002

              Version : 0

              Grafikspeicher : 8137

              Adapter Nr. 2: Anbieter : 1414

              Gerät : 8c

              Subsystem : 0

              Version : 0

              Grafikspeicher : 0

              AudioDeviceIOBlockSize: 1024

              AudioDeviceName: Lautsprecher (High Definition Audio-Gerät)

              AudioDeviceNumberOfChannels: 2

              AudioDeviceSampleRate: 48000

              Build: 12.1x4

              Direct2DEnabled: false

              GL_ACCUM_ALPHA_BITS: 0

              GL_ACCUM_BLUE_BITS: 0

              GL_ACCUM_GREEN_BITS: 0

              GL_ACCUM_RED_BITS: 0

              GL_ALPHA_BITS: 8

              GL_BLUE_BITS: 8

              GL_DEPTH_BITS: 24

              GL_GREEN_BITS: 8

              GL_MAX_3D_TEXTURE_SIZE: 2048

              GL_MAX_TEXTURE_SIZE: 16384

              GL_MAX_TEXTURE_UNITS: 8

              GL_MAX_VIEWPORT_DIMS: 16384,16384

              GL_RED_BITS: 8

              GL_RENDERER: AMD Radeon (TM) Pro WX 7100 Graphics

              GL_SHADING_LANGUAGE_VERSION: 4.50

              GL_STENCIL_BITS: 8

              GL_VENDOR: ATI Technologies Inc.

              GL_VERSION: 4.5.13542 Compatibility Profile Context FireGL 24.20.13026.0

              GPUDeviceEnabled: false

              OGLEnabled: true

              GL_EXTENSIONS: GL_AMDX_debug_output GL_AMD_blend_minmax_factor GL_AMD_conservative_depth GL_AMD_debug_output GL_AMD_depth_clamp_separate GL_AMD_draw_buffers_blend GL_AMD_framebuffer_sample_positions GL_AMD_gcn_shader GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int16 GL_AMD_gpu_shader_int64 GL_AMD_interleaved_elements GL_AMD_multi_draw_indirect GL_AMD_name_gen_delete GL_AMD_occlusion_query_event GL_AMD_performance_monitor GL_AMD_pinned_memory GL_AMD_query_buffer_object GL_AMD_sample_positions GL_AMD_seamless_cubemap_per_texture GL_AMD_shader_atomic_counter_ops GL_AMD_shader_stencil_export GL_AMD_shader_stencil_value_export GL_AMD_shader_trace GL_AMD_shader_trinary_minmax GL_AMD_sparse_texture GL_AMD_sparse_texture_pool GL_AMD_stencil_operation_extended GL_AMD_texture_cube_map_array GL_AMD_texture_texture4 GL_AMD_transform_feedback3_lines_triangles GL_AMD_transform_feedback4 GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility 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