Participating Frequently

Question

P: Crash/Hang when Android Device is connected

Forum|Forum|11 years ago
August 17, 2014
11 replies
19249 views

HI,

Hoping some "techy" type can help me...

I have Windows 7 Home Pro 64-bit OS and the 64-bit version of LR. When I first installed LR it was operating as expected. Lately (the last month or so) when I go to import from my camera (Canon via a usb cord or via the card reader) will crash and say that the program has encountered an error and needs to close.

This is SERIOUSLY impacting my life and I need to get it worked out.

I was hoping to get on with adobe support but they are closed on Sunday.

Anyone? Thanks in advance!

Debi

Message was edited by: ibarrien - added Android device to title

This topic has been closed for replies.

P

pinoguin

Known Participant

It's 2022 and the issue is still here. I need to keep reminding myself to unplug the phone each time I want to import something from my sd card reader. I don't want to keep doing MPT each and every time. This is still a prob with LR classic 5.7

H

HelloJavy

New Participant

Same issue here. Running the latest version of Lightoom in a Windows 10 OS with an i7 chip and 8Gb RAM. Here are the things I've tried:

Installing latest version of LR CC
Renaming cache & program folders
Signed out of Creative Cloud & then back in.
Defragging HD
Updated NVidia Graphics card
Unplugged all devices except my Lacie external HD
Unplugged Lacie HD and tried importing from internal HD

Result? Still crashing on import. Side note, downloaded Capture One Pro 9 trial version. My entire Lightroom Catalogue imported and its working. Seriously considering cancelling Creative Cloud Subscription. What's the deal Adobe?

D

dj_paige

Brainiac

Same issue here. Running the latest version of Lightoom in a Windows 10 OS with an i7 chip and 8Gb RAM. Here are the things I've tried:

Installing latest version of LR CC

Renaming cache & program folders

Signed out of Creative Cloud & then back in.

Defragging HD

Updated NVidia Graphics card

Unplugged all devices except my Lacie external HD

Unplugged Lacie HD and tried importing from internal HD

It sure seems like you haven't even read and tried the solution provided in this thread.

H

HelloJavy

New Participant

The only solution I see in this thread is unplugging my smartphone but I don't have a smartphone plugged in. What solution are you referring to? I've read all the posts and don't see what you are seeing. Thanks for your help.

R

RobertM

New Participant

Everyone is "solving" the problem by disconnecting their phone. Unfortunately, I use LR to import iPhone pics.:

Connect iPhone via USB
Open Lightroom, latest version
Import Photos - from the iPhone into my ~Mobile 2015 directory
cRASH

A

Anonymous

Someone answered this issue earlier in the thread. It doesn't matter which phone you connect to your laptop, it is because Lightroom does a scan of all devices where pictures would be found. It encounters the problem when it cannot properly identify a smartphone as a "hard drive".

I don't know how you do it on the iPhone, however you have to set your iPhone to connect as a media device MTP or picture device PTP.

Then LR will add the drive letter to the search list when you want to do an import or export.

Jay Zed

New Participant

Same problem here. This is REALLY annoying.

C

calm_days1549

Participating Frequently

Just downloaded brand new LR 6 today. working fine except crashing when I hit import button. Yep, it was my phone. So as of 7/25/15, Adobe hasn't fixed this yet. Since I didn't have this problem before downloading LR 6, I believe it's an Adobe problem.

J

jnwnyadobe

New Participant

I had the same problem. Lastest version of LR crashing on import. Windows 7 64 bit. PROBLEM was caused by my Samsung Note 4 being plugged in to the computer. When unplugged the problem stopped. I have also had the problem with other Samsung phones and tablet. Hope this helps

P

Puttenh40

New Participant

Same thing here.

Windows 8, Galaxy Samsung 3 plugged in, hit import button with LR 5.6 and it crashes.

Not sure whether this should be solved by Adobe or Galaxy.

Either way I hope it will get resolved as it is a pain in the....

Anyway pixleated thanks for finding the solution....saves me a weekend of trying to figure out what was wrong!

A

Anonymous

I don't think it's a specific brand issue, as different phones cause the same thing, I think the link I referenced mentioned a Motorola Droid causing it too.

I've set my phone to (MPT) "transfer media files or Media Transfer Protocol" I don't use my phone as a picture source usually, but had it set to transfer music.

Maybe (PTP) "to transfer pictures, Picture Transfer Protocol" setting might be okay and not cause it. So...

I switched it back to PTP which was the original setting, and plugged it into the USB port. I then transferred new photos as usual from my SD card from the camera into the PC card reader slot, and experienced no issues/crash as before.

So from what I just did, the MPT setting on the phone was causing it. So I guess our phones ARE causing it, but why should that be, curious. Good to know now.

Could be knee jerk compliance to DRM 'Digital Rights Management' backlash.

A

Anonymous

I found from another post Re: Crash everytime I click import button in Lightroom 4 64 bit that their Samsung Galaxy phone was causing the problem.

I re-installed Lr5.6 and took some quick shots, made sure my phone wasn't plugged in and imported, worked fine! hopefully you'll have the same luck!

D

debinewton83858Author

Participating Frequently

Thank you!! ... sort of the same thing here too.

1) Adobe support had me rename a file...

2) had me unplug my phone.

Thanks! back up and running...just have to remember not to plug my phone in or have it plugged in when trying to import.

BKKDon

Inspiring

This issue has been happening since 2012 and Lightroom 4 ... never been fixed.

Add your voice here: Lightroom: LR 4 import crashes when a Android Samsung Galaxy Tab 10.1 is connected.

A

Anonymous

The same thing. Win7x64, Lr5.6x64.

I had to uninstall Lr5.6 and revert back to Lr5.5 is all I could do to be able to use Lr again. I'll wait for another update.

I wonder if recent Windows Updates may play a part in this because I have been using Lr5.6 for a week or two already without a hitch (but I didn't attempt to import photos) Windows updated on August 12 2014, I was out of town for a few days but have not needed to import photos in that time up until now.

Thinking back, I'm not 100% sure if Lr5.6 was even working for importing, the default program for .NEF files was set to Lightroom 64-bit, but I checked this during all this and Lr3.6 was the version that was trying to import. I tried to switch it to Lr5.6 but it didn't work, nor uninstalling Lr3.6 then trying to import again, nor the repair/reinstall of Lr5.6.

I've used it since I updated, probably a week or more. I still had Lr 3.6 because it was the version I used some older photos with, so far wasn't a problem, Adobe said when I installed Lr v5 that I could leave v3.6 on. (I can re-install it later).

I tried to repair Lr5.6; uninstalled Lr3.6 then tried to repair Lr5.6; uninstalled and re-installed Lr5.6. Nothing worked.

M

margotbrakelfotografie

New Participant

I have the same problem, and adobe advised me to rename the map of lightroom in "old lightroom"which doesn't solve the problem!

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