Skip to main content
P
PeterG1
Known Participant
October 22, 2022
Answered

P: Error Message: Failed to initialize pixel-mask storage (Windows)

  • October 22, 2022
  • 24 replies
  • 43958 views

Since updating to release 12.0 I have had 2 problems. When launching Lightroom Classic immediately after opening Windows I sometimes get the following message.

If I click OK and try launching Lightroom again it opens OK.

After doing various edits on a number of images and moving to a new image Lightroom gets stuck "Loading" an image. I close Lightroom, but it won't reopen and Windows won't close and has to be crashed.

 

    This topic has been closed for replies.
    Correct answer Rikk Flohr_Photography

    If, after updating to Lightroom Classic 12.1 (released on 12.12.2022) and restarting your computer you are still experiencing this issue on a repeated basis, please start a new thread with complete information. 

    Thank you!

     

    24 replies

    Show previous replies
    petera22370016
    petera22370016
    Participating Frequently
    November 1, 2022

    I'm also experiencing this problem. My environment is as follows: Lenovo desktop tower running Windows 11, Lightroom Classic 12.0.1, all files exist on my hard drive but are also accessible via OneDrive; also Microsoft Surface Pro running same level of Windows and Lightroom Classic and accessing the OneDrive copy of the files. The desktop tower is at my home, the Surface Pro is at my partners. I am never logged in on both systems at the same time. I have tried the workaround (delete CURRENT and restart Lightroom twice) and it has worked today. What happens tomorrow remains to be seen.

    frankv80024001
    frankv80024001
    Participating Frequently
    November 1, 2022

    Here is a short summary of my experience and how I have overcome the issue eventually (hopefully): 
    In my case, any calalogue file with the suffix '-v12' created via the catalogue update from an older catalogue version '-v-11'  remained corrupt, neither the LR update to 12.0.1 nor any of the suggestions from this thread had solved the issue permanently. 

    I then created a new cataloge with  LR 12.0.1 with a different name and in another folder, and imported all images (includes all edits, keywords, geo-localisations, and collections) from the corrupt catalogue (the one with suffix '-v12') using the 'Import from another catalogue' function. This new catalogue has since been working fine (for two days fulltime editing work that is). The only downside was, that I had to redo my catalogue and display preference settings but this was only a matter of minutes.  

    A
    ashish268961203nwa
    New Participant
    November 1, 2022

    Here is a simple - tried and tested method to solve this problem!

     

    Just cut and paste the catalog file outside the default folder.

     

    Try it and thank me later 😉

    P
    PolarVortex
    New Participant
    October 31, 2022

    I got the same error message right after I upgraded to Ventura 13 on Mac OS.  It happened at the worst time.  What a pain.

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 28, 2022

    Please install the 12.0.1 update released today and see if you are still experiencing this issue. 

    You can refresh your Adobe Creative Cloud App ([Ctrl/Cmd]+[Alt/Opt]+[ R ]) and download the updated version.

     

    Thank you for your patience. 

     

    Rikk Flohr: Adobe Photography Org
      P
      PeterG1Author
      Known Participant
      October 28, 2022

      Rikk. Sorry, I have updated Lightroom Classic to 12.0.1 but still having the problem when I first try to open Lightroom after launching Windows. I have closed and reopened Windows twice to make sure it wasn't just a problem first time round.

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      Community Manager
      October 28, 2022

      @PeterG1  I suspected this would fix everyone but you as your issue seems to be quite unique on the thread. I am contacting the team for instructions.   

      They got back to me fast:

       

      1. Close Lightroom Classic.
      2. Rename the upgraded catalog. (catalog would be appended with V12)
      3. Open Lightroom Classic.
      4. In the Upgrade screen, select Choose a Different Catalog > Create New Catalog.
      5. See if a new catalog gets created.
      6. Upgrade again using the old catalog.
      7. Provide the log file created in the \Documents\LrClassicLogs folder.

       

      Rikk Flohr: Adobe Photography Org
      Sameer K
      Community Manager
      Sameer KCommunity Manager
      Community Manager
      October 27, 2022

      Hi all,

       

      Please use these workarounds while we investigate this issue's root cause.

       

      For Windows:

      • Go to the catalog location > Open the .lrdata folder.
      • Delete or move the file named 'Current.'
      • Relaunch Lightroom Classic - twice. (The first relaunch returns the error, the following relaunch works)

      For macOS-pre-Ventura  (experimental on Ventura):

      • Go to the catalog location > Right-click on the .lrdata file > select 'Show Package Contents'.
      • Delete the file named 'Current.'
      • Relaunch Lightroom Classic - twice. (The first relaunch returns the error, the following relaunch works)

       

      Thanks!

      Sameer K

        frankv80024001
        frankv80024001
        Participating Frequently
        October 30, 2022

        I have installed the 12.0.1 on Windows 10 and still get the error and cannot open LR. 
        The workaround by deleting the CURRENT file doesn't work either: The first relaunch returns the error and creates an new CURRENT file. The next relaunch still returns the error again without starting LR and so forth.

         

        C
        CNS photography
        New Participant
        October 27, 2022

        Eu vou reverter para o monteray, se eu tivesse só um catálogo e pequeno seria a solução, mas não posso estar a por catálogos com 5gb no desktop para além de demorar horas nisto 

        C
        Chris24259183bp2a
        New Participant
        October 26, 2022

        Hello

        Just tried launching Lightroom Classic, but it just comes up with the above warning message, which includes:

        Failed to create lock file inside the folder Lightroom Catalog-v12.lrcat-data

         

        The process cannot access the folder because it is being used by another process.

         

        I have uninstalled LRC , rebooted the PC and then reinstalled LRC, but still the same issue.

        Can anyone help please

        Thanks

        Chris Gunn

        C
        Chris24259183bp2a
        New Participant
        October 26, 2022

        also I forgot to mention I am running windows 10.

        M
        marzo19
        Inspiring
        October 25, 2022

        Exact same issue!!

        M
        Marcelo Fotografia
        New Participant
        October 25, 2022

        Preciso de ajuda. O lightroom não quer abrir nenhum catálogo.

        J
        joejukes
        Known Participant
        October 25, 2022

        I have the same issue. The proposed solution wont work as I can't open LRC in the first place, no matter what I try.

          KennyJonson95
          KennyJonson95
          New Participant
          October 25, 2022

          Same problem for me now, and can´t do my job.
          Why havn´t Adobe answered this issue more.

          J
          joejukes
          Known Participant
          October 25, 2022

          I was just on a support chat with someone, who said they're working on it. Unlike other long term LRC issue, I think they will consider it important enough to fix quickly, at least. Plenty of Mac based photographers rely on LRC. For now I will be using Capture One. Lets hope I don't start prefering it!

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices