P: (Europe) Map Module not showing a Map

[Björn383063031e2b]

Hallo,

trotz aktueller Version 14.2 funktioniert bei mir in LightroomClassic seit mehreren Tagen das Kartenmodul nicht. Ich bitte um Hilfe bzw. Aufklärung!

[J�rgen Sch�tz]

Das Kartenmodul in LRC funktioniert nach dem letzten Update auf Version 14.2 nicht mehr.  Betriebssystem W11 - Prozessor AMD Ryzen 9 5900X 12-Core Processor, 3701 MHz, 12 Kern(e), 24 logische(r) Prozessor(en).. Auf meinem Laptop, gleiches Betriebssystem - Intel i5 - 8.Gen. funktioniert es ohne Probleme.

Hat jemant eine Idee?

Viele Grüße

Jürgen

[Sameer K]

Hey, @J�rgen Sch�tz. Welcome to the Lightroom Classic Community. I'll help you figure this out. 

Do you see any specific errors in the Map module in Lightroom? Has this started to happen since a recent update? 

The Map module depends more on the Internet than the CPU. Please share a screenshot of what you see. 

Please check if the issue you see here matches one of the known issues with the Map module in Lightroom Classic 14.x: https://adobe.ly/3QRPjPL

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[dj_paige]

What about the Map Module doesn't work? Please be specific and detailed.

[CMass]

Hey @Björn383063031e2b, 

Thank you for sharing which version of Lightroom Classic you're using! If you try zooming in or out of the map, does it suddenly start working? If not, try resizing the app and see if that helps.

^CM

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[johnrellis]

Moderators, @Rikk Flohr: Photography, please merge with this thread:

https://community.adobe.com/t5/lightroom-classic-discussions/kartenmodul-funktionier-nicht/td-p/1519...

There have been a number of reports that the Map module has stopped working in LR 14.2, with blank maps, several in German and one in French.

[johnrellis]

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I've observed that when LR is running in German, and you restart LR while in the Map module, you're much more likely to trip over the years-old-bug where the Map module fails to display correctly. I see these symptoms in German but not in English.

But when I restart LR from the Library module and then go to the Map module, in German and English I always get a functioning Map module.

In my LR 14.2 / Mac OS 15.2, when I restart LR in German, I always see this error initially:

"Unable to connect to Adobe servers. The map module is not working."

After 2 - 30 seconds, sometimes the correct map is displayed anyway. But sometimes the main panel is blank:

And sometimes it shows this error:

"Oops! An error has occurred. Google Maps was not loaded correctly on this page. You can find technical details in the JavaScript console"

[renéz12155238]

Hello. With the downgrade to LR 14.1, the map module works again.

[Marc26494349xnzf]

Bonjour, vous semblez avoir trouvé une solution mais pouvez-vous être plus précis sur le processus que vous avez effectué notamment déplacer les fichiers LRC dans un autre répertoire ?

Merci pour votre réponse

[Björn383063031e2b]

Hi,

I've tried some of the solutions in the thread but nothing works. The Map module is still not available in my version (14.2). My PC runs on Windows 10

[Björn383063031e2b]

When I start LrC in the map module, this appears shortly and disappears after a few seconds. No connection to adobe servers

[dj_paige]

When this happens to me, I switch to the Grid mode; then I shut down LrC. Then I reopen LrC and the map works properly.

[Björn383063031e2b]

Sorry, could you pleas explain me how to switch to the grid mode?

[dj_paige]

In the Library Module, press G

[Björn383063031e2b]

thanks for your explanation. But that also didn't work. The map module remains unavailable

[J�rgen Sch�tz]

Aber das kann ja nicht die L>ösung des Problems darstellen

[Björn383063031e2b]

Hi,

das Kartenmodul ist bei mir in der aktuellen Version 14.2 nicht aufrufbar. Es wird kein Fehler angezeigt, lediglich ein grauer Bildschirm.

Bitte um Hilfe!

[johnrellis]

@Björn383063031e2b: "the map module is not accessible in the current version 14.2. No error is displayed, just a gray screen."

As you can see in this thread, many users running LR in German are experiencing similar symptoms. There are two known workarounds to this bug:

1. Switch to the Library module, exit LR, restart LR, switch to the Map module, and wait for at least two minutes. This may or may not work for you.

2. Roll back to LR 14.1.1. 

[Marc26494349xnzf]

Bonjour, peut-on espérer avoir une solution proposée par Adobe pour résoudre définitivement ce problème d'affichage et d'accès au module carte dans Lightroom Classic 14.2 ? Cela fait maintenant 2 mois que cela dure et malgrè plusieurs demande aucune réponse n'est donnée !

[johnrellis]

[This post contains formatting and embedded images that don't appear in email. View the post in your Web browser.]

I was able to demonstrate that grey maps occur when  there is high network latency between your computer and Google's servers (e.g. with a satellite link).  A workaround that works for me:

After the grey map appears, wait for at least 90 seconds (you may seen the grey background change slightly). Then click the center of the zoom slider at the bottom of the map module (don't try to use the + button):-

[J�rgen Sch�tz]

Ich hatte gehofft, das das Problem mit der neuen Version 14.3 gelöst wurde. Ist aber nicht so. Das Kartenmodul funktioniert bei mir seit dem Update 14.2 nicht mehr. Vielleicht sollte ich mich von Lightroom verabschieden. Denn das Kartenmodul ist das Feature, das Ligtroom von der Konkurrenz abhebt.

[J�rgen Sch�tz]

Nein, das wäre zu einfach. Der Fehler liegt in der Verbindung zu den Adobe-Servern. Oder an einem falschen JS API.

[JU313]

Bei mir ist es genauso - auch mit 14.3. keine Problembehebung. Ich starte immer aus dem Bibliotheksmodul. Mein LR läuft unter Windows 11 24H2.