P: Information regarding Lightroom 6.x (Pre-LrClassic)

[Rikk Flohr: Photography]

This thread is for all posts concerning Lightroom 6.x, whose last update, 6.14, was released in December 2017.

Status of software version

This includes questions regarding:

• Downloading
• Installing
• Activation
• Updating
• General Operation

Any new threads created regarding these topics will be collected and merged into this thread.

[annette28876975fczd]

Dear Adobe Team,

On November 6th 2012, as forwarded, I purchased Lightroom 4 and used it happily. Since then, I paid for the upgrades to Literoom 5 and recently signed up for Lightroom Classic. My wife is the photographer and she has the Classic standard package and it is loaded on her Desktop and her portable NUC computer. I wanted to load the older version on my notebook, but when I registered the password below, it replied that this is not a valid registration number. 

How can I use this paid package?

My wifes registered Classic is on her email, <email redacted>. You will see that the payments are to my credit card, Daniel Price

Regards

Daniel Price.

[defaulty70z6e2kjjmd]

Leider habe ich ein Problem mit meinem Lightroom 6 in der Kauflizenz - keine Cloudlizenz.

• Keine Deaktivierung im Adobe-Konto möglich.

• Chat-Bot blockiert den Weg zum Agenten.

• Offline-Aktivierung fehlgeschlagen.

• Seriennummer liegt natürlich vor.
• Login zur Aktivierung bringt keinen Unterschied.

• Ich bitte um ein Zurücksetzen der Aktivierungszähler durch einen Moderator oder Mitarbeiter.

#Lightroom 6 #Aktivierungslimit #Aktivierung zurücksetzen

[Rob_Cullen]

Have you read the correct answers by @dj_paige given at the top of this forum thread?

Unable to deactivate in Adobe account.

Activation / Deactivation servers at Adobe are closed and not available for anyone (staff included)..

Chatbot blocks the way to the agent.

Support for Lr6 finished long ago. Chat with support cannot be of help.

Offline activation failed.

Try again. The only method that was known to work is mentioned in the correct answers.

Serial number is of course available.

And you would need a SNs for Lr5 Lr4 etc, if Lr6 was an upgrade.

Login for activation makes no difference.

Activation is not possible online.

I ask for a reset of the activation counters by a moderator or employee.

Employees and forum participants cannot be of help.

It is a sorry state for users trying to re-install legacy Lr6, but, If the 'offline' method does not work for you then you will need to investigate other software options, or subscribe to the 'Lightroom Plan' for current version (14.5.1) of Lightroom-Classic.

[upeters]

I was a user of Lightroom Classic, but I dropped my subscription. Now I want to go back to LR 6.0/6.14 after upgrading my SSD and reinstalling everything but I am having issues.

I have still the original CD of Lightroom 5.0 and managed to install it apparently without problems.

But when I run the installer for Lightroom 6.0, it asks for the disk, which I do not have. I purchased the upgrade from 5.0 to 6.0 directly at Adobe and have a digital download only, properly registered in my account.

For some reason, the installer I have does insists in asking for the 6.0 disk, which it did not in the past. I could create a ISO file or even burn a CD with the files, but I do not know the correct file structure (sub folders?) or label it may have used. 

Has somebody the ISO and could share a screenshot or knows a workaround?

Thank you.

[dj_paige]

https://community.adobe.com/t5/lightroom-classic-discussions/uninstalled-lightroom-6-accidently-and-...

[upeters]

Thank you. I downloaded the 6.14 installer from the archive and was able to complete the install without being asked for the CD. From there on, everything worked as expected... after signing in, the software appears to be working. Again, thanks for the hint.

[hsns22182683]

Bonjour tout le monde, 

J'ai acheté légalement Lightroom 6 avec une licence perpétuelle. Je souhaite ré-installer sur mon nouveau PC macbook air 2015, version mac os Monterey 12.7.6, mais :

- Le programme d'installation officiel affiche le message : « This installer is no longer available »

-

Mon numéro de série me dit qu'il existe déjà (je ne peux pas désactiver l'ancienne installation).

Pouvez-vous :

• Me fournir un installateur officiel compatible avec mon système actuel,

• Comment réinitialiser mes activations afin que je puisse ré-installer et ré-activer Lightroom sur mon PC ?

[upeters]

https://web.archive.org/web/20231114161051mp_/https://prdl-download.adobe.com/Lightroom/60BA1251F1BC...

[rachelle_9846]

Hello, I purchased a Lightroom 6 disc 9 years ago.  My laptop I had been using it on is no longer working or able to turn on even.  I tried downloading it on a new laptop.  The downloading process went fine.  I clicked on the icon and it made me sign into adobe.  Then it had me accept the license agreement.  After that it just disappears and makes me do the entire process over again and never actually opens Lightroom.  Does anyone know what I need to do in order to make Lightroom open?

[AxelMatt]

@rachelle_9846 For activation of LR6 you have to use the offline activation method. https://community.adobe.com/t5/lightroom-classic-discussions/lightroom-6-sign-in-required/m-p/148227...

But be aware: if you have reached your activation limit and you don't have any chance to deactivate an older installation you're out of luck. Adobe has stopped the support of Lightroom 6 and the resetting of the activation counter isn't possible anymore.

[Robin27027314jnl5]

Hi everyone.

I bought LR 6 in 2017 as a stand-alone license and it worked GREAT.  Recently, I was attacked with malware and had to scrub my C drive to remove it.  I have the license/product key but Adobe tells me it is no longer supported.  I can't afford to do LR subscriptions because I use it so infrequently now that my business is shut down.  I called support and he directed me to the community for help.

How can I get my product downloaded back onto my computer regardless of lack of support?  I have a registered product (LR 6).  Thank you.

[dj_paige]

See https://community.adobe.com/t5/lightroom-classic-discussions/p-information-regarding-lightroom-6-x-p...

[Robin27027314jnl5]

Oh my gosh!!!!!  You did it!!!  It actually worked and is running like I never lost it!  THANK YOU! THANK YOU!!!  It's so sad that Adobe Customer Service couldn't be as helpful as you were.  You are a LEGEND! 

[Rich_Smith7629]

Okay, as I have checked, you have an perpetual subscription for Lightroom, which is now under end of Life, and we are the support team for Creative Cloud applications of Adobe. Please try to reach out to our community page via the below link and post your concern over there and you will receive the help related to the same: they wont let me RE-download what i  own. what can  i even do?

[Mod. Moved to the appropriate Lightroom Classic forum]

[D Fosse]

Downloads for perpetual licenses haven't been available for a very long time. Can't remember the exact year for Lightroom, but it must be at least 6 or 7 years ago, probably more. It is now called Lightroom Classic and is subscription only.

[Conrad_C]

Okay, as I have checked, you have an perpetual subscription for Lightroom, which is now under end of Life…

By @Rich_Smith7629

Unfortunately, at this point in time they consider that application version beyond end-of-life, in that it’s no longer available or supported. The last perpetually licensed major version was originally released a decade ago.

In addition, if you support macOS users, even if the last perpetually licensed Lightroom version could be downloaded, it could not be installed on any versions of macOS that Apple currently supports, because of architectural changes to macOS that Apple made several years ago.

[AxelMatt]

@Rich_Smith7629 

See here: Gelöst: Re: P: Information regarding Lightroom 6.x (Pre-Lr... – Seite 7 - Adobe Product Community - ...

[christian_3686]

Arbeite mit Lightroom 6.14 seit einiger Zeit. Jetzt ist meine Festplatte defekt und ich muß eine neue

SSD-Platte einrichten. Wird mein Aktivierungscode von L6.14 angenommen und freigeschaltet? Zur 

Zeit Windows 10 ESU. Danke für eine Antwort.

[dj_paige]

https://community.adobe.com/t5/lightroom-classic-discussions/p-information-regarding-lightroom-6-x-p...

[AxelMatt]

... Wird mein Aktivierungscode von L6.14 angenommen und freigeschaltet?

By @christian_3686

Im Prinzip ja, aber...

... zum Einen hat die @dj_paige schon einen Link zu den entsprechenden Info gepostet. Vermutlich wirst du eine  Offline-Aktivierung durchführen müssen. Steht aber alles in den Infos.

Voraussetzung ist aber, dass deine Aktivierungen nicht ausgeschöpft sind. Normalerweise hast du bei LR 6 zwei Aktivierungen. Da deine SSD defekt ist hast du keine Chance mehr LR zu deaktivieren. Solltest du schon Mal LR neu installiert haben ohne die alte Installation du deaktivieren wirst du nun Pech haben da deine Aktivierungen aufgebraucht sind. Es gibt auch keine Möglichkeit mehr seitensAdobe den Zähler zurückzusetzen.

[dj_paige]

However, the prerequisite is that your activations are not exhausted. Usually, you have two activations with LR 6. Since your SSD is defective, you no longer have a chance to deactivate LR. If you have already reinstalled LR without deactivating the old installation, you will now be out of luck because your activations are used up. There is also no way to reset the counter on the part of Adobe.

The offline activation avoids this problem entirely. There is no such thins as "too many" activations now.

[Herm�s Honshappo]

As far as I can tell, that not correct.

There IS a counter for too many offline activations as well. I'm facing it right now. I posted about it there: https://community.adobe.com/t5/lightroom-classic-discussions/p-information-regarding-lightroom-6-x-p...

Apparently, there's no way to 'deactivate' an offline activation. to try to deactivate there: https://community.adobe.com/t5/download-install-discussions/lightroom-6-activation-reset-download-re...

[gordon_9338]

I have Lightroom 6.14 (I believe the last perpetual license version) on a PC, installed when it was running Windows 10. I did an in place upgrade to Windows 11, and LR is working fine on this new OS.

I also have a laptop, which has just had a clean install of Windows 11, so I installed LR 6.14, and entered the serial number. When I run the app I get a Window saying "Sign In Required".

That brings up a window with a QR code and a URL (e.g. https://to.adobe.com/...). I go to the URL and enter the email address of my Adobe account.

I'm asked to verify my identity via a code emailed to me. I enter that code. I then enter my password and I get a window saying I'm signed in and I can close the browser window.

The Lightroom application now brings up the license agreement, which I accept, the window closes... and nothing happens.

If I try to run the LR app again I get the same request to sign in; so I'm stuck in a loop that won't let me start the app.

I ran the steps listed in this thread (https://community.adobe.com/t5/download-install-discussions/my-account-quot-reverts-quot-back-to-tri...and that's allowed me to start LR as a trial.

If I attempt to sign in via the Help menu from the app it appears to work (the same set of browser window steps), but at the end, the Help menu still has a Sign In option; so I obviously haven't signed in and I assume it'll expire in 30 days.

How can I get LR 6.14 registered correctly?

[gordon_9338]

My post's just been moved here by a mod. I'll check the instructions for offline activation (thanks)