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Participant
November 29, 2023
Answered

P: LR cannot delete files from a drive that doesn't support trash

  • November 29, 2023
  • 10 replies
  • 10297 views

I have moved to a new Mac running Sonoma 14.1.1 and I have noticed a problem I didn't have on my older Mac. My LR catalog is on the internal SSD and the image files are on a new external SSD. In the past I would be in LR, go to "delete rejected photos", and then choose "delete from disk" and the images would go to the trash. Now I get a LR message that it "cannot delete files from a drive that doesn‘t support trash". It then offers "completely delete images". I can remove/delete from disk LR images that are on the internal drive fine but I keep getting the error message for files on the external drive. The external drive has APFS formatting and LR has access to my internal and removable drives so I'm not sure why this problem is occurring.

Correct answer C.Cella

I had the same issue as @robertm656 on my Mac

 

I managed to solve it doing these steps.

 

1. Remove "Full Disk Access" to LrC in the Privacy and Security.

2. Restart the system.

3. Give LrC "Full Disk Access"

 

Now files can be trashed again.

 

I suspect the latest Mac "Security Update" messed up the permissions.

 

 

 

10 replies

Participant
August 2, 2025

The real cause of the problem:
Lightroom (for whatever reason) checks whether the media source volume is "External" when deleting files – and displays this error message if so.
If the photos are stored on the internal SSD, the problem doesn't occur!


You can check this in the terminal:
diskutil info /Volumes/<YOUR EXTERNAL VOLUME NAME> | grep -e Protocol -e Location
=> Device Location: External


The only solution until this useless behavior of Lightroom is resolved: Thunderbolt enclosures with Intel JHL7440 controllers are recognized by the system as "Internal." The cheaper enclosures have ASMedia USB4 controllers and are not true Thunderbolt NVMe bridge chips, so they are recognized as "External."

 

Participant
September 2, 2025

For me it seems that this bug has been fixed in one of the latest updates.
Still having my files on the external volume (as described aboved).

I can't reproduce the problem anymore with Lightroom Classic 14.5

 
 

 

 

Paul Tansley
Known Participant
November 5, 2024

There appears to be another solution to this issue - which I started suffering recently. I think it might have been mentioned in this thread. So, I took one image I wanted to delete. Used - show in Finder. Dragged that one imaeg to the bin. Went back to LR, it obviously can't find that image - but tried deleting a bunch of others - bizarre, they now delete just fine, no warning message. 

I've no idea how or why that worked - but grateful to the person that mentioned it. As I'd tried the Permissions route before - can't remember if it worked or not, only know that the issue had returned - until now. Fixed. 

Hampshire Wedding Photographer / Documentary Wedding Photographer
C.Cella
Inspiring
November 5, 2024

Update on this problem, and it's happenings now 100% of the times for me on Mac.

 

Steps to Reproduce.

  1. Import photos AND copy them to a folder created on import.
  2. Select and delte one image

Actual Result: File can't be moved to trash.

 

Workaround:
A. Do "Show in Finder"
B. Remove the selected photo form the catalog instead of deleting it.
C. Using the finder/OS move the photo to Bin.

 

Now back in LrC all photos in that folder can be moved to trash.

Seems like folders created by LrC do have immediate permission to trash and it's "unlocked" once the Os moves to bin a file.

.

Known Participant
January 10, 2025

wow   talk about cumbersome...

 

Inspiring
October 11, 2024

Message informatif :

LrC 13.5.1 sur sur MacOS 15.0.1
Fichiers RAW sur un SSD T7

PSSD T7 Shield :

Identifiant du produit : 0x61fb
Identifiant du fournisseur : 0x04e8 (Samsung Electronics Co., Ltd.)
Version : 1.00
Numéro de série : S76ZNS0W807087N
Vitesse : Jusqu’à 10 Gb/s
Fabricant : Samsung
Identifiant de l’emplacement : 0x00200000 / 1
Courant disponible (mA) : 900
Courant requis (mA) : 896
Exploitation supplémentaire actuelle (mA) : 0
Media :
PSSD T7 Shield :
Capacité : 4 To (4,000,787,030,016 octets)
Support amovible : Non
Nom BSD : disk6
Logical Unit : 0
Type de carte de partition : GPT (Tableau de partition GUID)
État S.M.A.R.T. : Vérifié
USB Interface : 0
Volumes :
EFI :
Capacité : 209.7 Mo (209,715,200 octets)
Système de fichiers : MS-DOS FAT32
Nom BSD : disk6s1
Contenu : EFI
UUID du volume : 0E239BC6-F960-3107-89CF-1C97F78BB46B
disk6s2 :
Capacité : 4 To (4,000,577,273,856 octets)
Nom BSD : disk6s2
Contenu : Apple_APFS
Si je supprime via l'OS (Placer dans la corbeille) le fichier est correctement déplacé dans la corbeille et je peux le "Remettre" à son emplacement d'origine.

Il me semble que ce n'est que depuis LrC (menus Catalogue/ dossiers) que ça ne fonctionne pas !

Yves Crausaz, Suisse, retraité actif dans le monde de la photo et des arts graphiques.
Participant
July 28, 2024

I have had this start up on my Mac yesterday after adding another user on the Mac.

Known Participant
February 14, 2024

Hi, I'm hoping I can get some help from you folks!

 

So I got an error message to the effect of the post title when I went to delete some files from disk from within LR, which seemed odd to me. I've never seen this message in LR before. For reference, I'm on a modern Sandisk SSD. I formatted it before i started using it today (macos extended journaled). So, upon hitting the delete key with the files selected, I think I got the normal popup first, where it prompts you to Remove From Lightroom, Delete From Disk or Cancel. I chose to Delete From Disk, as i was sure i wanted to do this. I don't remember the exact order of things, but I think I then got another popup that said something to the effect of "You are deleting files on a volume that does not support trash. They will be permanently deleted" or something. I was flustered by this as I had never seen it before, yet I was sure I wanted to delete them, so I chose to permanently delete.

 

Its possible the order/windows I mentioned above differed slightly from my recollection, but as I was not able to reproduce the issue, I did my best to recant what happened for you all.

 

So I don't understand why i got that popup. But anyway, it gets weirder. I then went on to delete other files, from another folder, living on this same drive. Only this time, when I selected the files in LR, then hit the delete key, i got the standard popup to delete from disk (i THINK, cant remember right now, this all has flustered me), and i selected delete from disk, and poof the files were gone from LR, and also from my drive, and nothing is indeed in the trash bin from either time. No warning about the volume not supporting trash, just the normal prompt, and then poof, permanently deleted with nothing sent to the trash bin.

 

I dont understand why:

 

1) i got the "volume doesnt support" trash prompt in the first place.

2) the second time i did a delete, i didn't get that popup, it just straight permanently deleted them without giving me that warning prompt again!

 

Either way, I dont need those files back, I was certain I wanted to delete them. So thats not an issue. But please folks... what is going on?!

 

Please and thanks!

JohanElzenga
Community Expert
Community Expert
February 14, 2024

There is a long thread about this problem already. So far it is unclear what causes this. I experienced it myself for a few weeks too, and then the problem disappeared as suddenly as it had appeared.

 

 

-- Johan W. Elzenga
richs61807160
Participant
December 19, 2024

Same here, but It came back.

Participant
December 13, 2023

I am using lightroom classic 13.0.2 on my new iMac M3 desktop. The OS is 14.1.2 (have not upgraded yet to 14.2 as i understand there are issues with lightroom). However in lightroom when I am deleting a photo I get a message "The files are on a volume that does not support trash". My original photos are stored on a T7 Samsung external drive, and I have reviewed past posts from 2020 when someone was questioning a similar issue and I have tried all the reply remidies to no avail. Can someone help me please..

Participant
December 13, 2023

I am using lightroom classic 13.0.2 on my new iMac M3 desktop. The OS is 14.1.2 (have not upgraded yet to 14.2 as i understand there are issues with lightroom). However in lightroom when I am deleting a photo I get a message "The files on a volume that does not support trash". My original photos are stored on a T7 Samsung external drive, and I have reviewed past posts in 2020 when someone was qustioning a similar issue and I have tried all the reply remidies to no avail. Cab someone help me please..

C.Cella
C.CellaCorrect answer
Inspiring
December 11, 2023

I had the same issue as @robertm656 on my Mac

 

I managed to solve it doing these steps.

 

1. Remove "Full Disk Access" to LrC in the Privacy and Security.

2. Restart the system.

3. Give LrC "Full Disk Access"

 

Now files can be trashed again.

 

I suspect the latest Mac "Security Update" messed up the permissions.

 

 

 

diegohblack
Known Participant
January 9, 2024

I'm having the same problem, which only started today. I tried your solution and didn't work for me.

diegohblack
Known Participant
January 9, 2024

In fact, it made it worse. The permissions are now for only two things instead of four before (I don't remember which) And now the masks now don't work in LR. I'm uninstalling LR and installing it again. I'm also giving CreativeCloud full access to my drive, which it didn't have before.


I reinstalled, I gave LR full disk access, and still it gives me the same notice about not being able to put files in trash and needing to erase permanently. Next, I'm going to try an older LR version to see if the problem is with Adobe.

 

Participant
December 2, 2023

I got this problem after upgrading the "same" Mac to Sonoma 14.1.2 The external drive is APFS and I have no problem deleting any file there to the trash.

 

The problem is with LR Classic and I am sure a future update will resolve this issue. Till then I am happy making this extra click.

Community Expert
November 29, 2023
Participant
November 29, 2023

Thanks for the reply Bill. I spent several hours this morning Googling my problem and reading through suggested fixes, including several threads on the site you linked to. Unfortunately none of those suggestions resolved my problem. I can move files from the external drive to the trash when I am outside of LR so I don't believe this is a Mac OS problem but rather a LR-specific issue. I posted in this community in the hope that someone who is far more knowledgeable about Adobe and LR specifically might have a solution. I'll keep looking but wanted to thank you for your time!

JohanElzenga
Community Expert
Community Expert
November 29, 2023

Visit the LightroomQueen link again...

 

-- Johan W. Elzenga
Community Expert
November 29, 2023

I googled your error.  There are several Mac issues that can cause this.  Included are permissions, disc formatting, connection errors and malware.  If it were me, I would do some research focused on Mac issues.  

 

Since it is a move to a new Mac, my first suspicion would be file permissions.