P: New AI-powered Generative Remove (Early Access) available across all surfaces.

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@Andy1549, the previous three tools are still present and haven't changed.

Clone:

Heal:

Remove (formerly called Content-Aware Heal):

The new Generative Remove is only invoked when you select the option Generative AI. The option Object Aware provides a new method of selecting pixels; if you don't check Generative AI, then the old Content-Aware algorithm will be applied to that selection.

So in your recent test, which tool and which options did you select?  

@Beauteous_discoverer5DE5: "Please could you remove this eraser icon which shows up inside the brush area after applying this tool in LR classic. "

Set Tool Overlay to Auto or Never, and the icon will disappear. Keyboard shortcut H cycles through the options for Tool Overlay.

@Danny3094590247at: "Remove tool doesn't remove. It just puts in another person or object."

See this article for how to more reliably remove objects:
https://www.lightroomqueen.com/generative-remove-replace/

If that doesn't help, please attach the original photo here (not an export) so we and Adobe can see the issue in detail. If the forum won't let you attach it, upload it to Dropbox, Google Drive, or similar and post the sharing link here.

@Jim 185: "If you crop an image and then apply Gen remove, it frequently does not do a full remove, it picks up something outside the crop"

Right. Remove operates on the entire, uncropped image, so Remove first, then Crop. See this article for more on how to use Remove:

https://www.lightroomqueen.com/generative-remove-replace/

@Zăvăleanu380238669zhj: "I excluded Lightroom from Bitdefender Firewall and also resintalled it, without any effect."

Double-check by temporarily disabling Bitdefender entirely.  Also it's possible the Windows Defender firewall is active -- disable it temporarily too. If it now works with both fully disabled, then you've got to fiddle with the exclusions.

If that doesn't help, connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot and see if it works there. I've had infrequent cases of customers of my LR plugins experience blocked network requests from local and network routers, especially in authoritarian countries like China.

If you're referring to the 3 ghosts on the horizon, then note that they're caused by you applying the Gene AI Remove to an image that already has an AI Mask (check for red dot below the Maks icon on toolbar - see attached screenshot) or the Opacity is not set to 100.

Fortunately, it's easy to fix both  - set the Opacity to 100 or in the case of an existing mask just use the 'Update AI Settings', which can be found in the Develop module Settings menu. Alternativel, use Update AI Mask as shown in the screenshot.

To avoid the masks issue in future you should use the Remove tools before Masks.

@eye=art, see this article for how to more reliably remove objects:
https://www.lightroomqueen.com/generative-remove-replace/

@Javo Agudelo: Translation of error: "Generative Erase has failed. We have detected an issue and are unable to complete your request at this time. Try it again later."

Sometimes firewalls and anti-malware / anti-virus utilities incorrectly block some network requests from LR. If the problem persists, try these troubleshooting steps:

- Temporarily disable all the firewall / anti-malware on your computer. If that solves the problem, then add a specific exclusion for LR to firewall's rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot.