Syncing Collections is no longer possible in LrC 13.0.1. on macOS Sonoma 14.1.1. Syn is on (in LrC and in Adobe Creative Cloud app on desktop). No error messages anywhere (not in LrC, not on Lightroom on the Web, not in Adobe Creative Cloud app on desktop). Collections cannot sync because "Sync with Lightroom" command (on right-click) is not present/available/visible.

The Keeper of the Garden

Inspiring

Question

P: Syncing no longer possible - sync icons do not appear

Forum|Forum|2 years ago
November 26, 2023
18 replies
17649 views

Syncing Collections is no longer possible in LrC 13.0.1. on macOS Sonoma 14.1.1.

Syn is on (in LrC and in Adobe Creative Cloud app on desktop).
No error messages anywhere (not in LrC, not on Lightroom on the Web, not in Adobe Creative Cloud app on desktop).
Collections cannot sync because "Sync with Lightroom" command (on right-click) is not present/available/visible.

macOS

Show previous replies

Gord Webster

Participating Frequently

Glad I found this discussion. I too was experiencing the Collection sync options not showing, despite Sync status showing everything was up to date. My quick solution was to pause syncing, then restart syncing, and... voila!
I've changed LrC to ask me which catalogue to open at start-up. That workaround works for me.

karenb63732604

New Participant

my lightroom classic no longer gives me an option to sync collections so I can put them on adobe on the web. IN the cloud icon, iot says they are all synced. What happened?

KR Seals

Community Expert

I have seen that a couple of times a while ago. Closing LrC, restarting the computer and Opening LrC always cures it.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

Rikk Flohr_Photography

Community Manager

Update:

Thank you to those of you who've provided the diagnostic logs requested. Unfortunately, they revealed no further clues for the issue you are describing.

The engineering team has requested additional logs from you that will require you to deploy a config.lua file to enable additional logging.

Close Lightroom
In your /Users/'username'/Library/Application Support/Adobe/Lightroom directory, deploy the config.lua file attached here. Note: the file is called 'config.txt' so that it will attach to this forum post. You will need to rename it to 'config.lua'.
Launch Lightroom and let sit idle for 5 minutes (make sure syncing is not paused.
Collect logs from the ~documents/Adobe/Lightroom folder and package them into a single "zip" file.
Send to me using the same method as was used for the diagnostic logs.

Thank you for your patience!

Rikk Flohr: Adobe Photography Org

config.txt

The Keeper of the GardenAuthor

Inspiring

Two remarks:

When you say in #3 "make sure syncing is not paused", does that mean we need to use a workaround to make the sync options appear? Because when we start up LrC the usual way, the cloud icon in the upper right corner says "sync on" but the sync options do not appear (and thus sync seems to be off, not on...). I've made sure the sync options are visible and thus sync is on (not only relying on the cloud icon).
In my case at least (on macOS Sonoma) the logs appear in the ~Documents/LrClassicLogs folder, not in the one you mention.

The zipped logs file is already available where you found the previous LrSyncDiagnostic.zip file.

Rikk Flohr_Photography

Community Manager

for 1. If the icon does not show syncing is active, yes.

for 2. That should be a correct folder

Resend your link. I no longer have the previous link.

Rikk Flohr: Adobe Photography Org

D

d.bydand

Inspiring

When I open Lightroom, the little box to check if you want to sync does not appear, but syncing is turned on, and it says synced. It only recognizes the sync album bolt on launch holding down shift/option. Once I close and reopen Lightroom without holding down the shift/option, no box or bolt appears again.

Any advice?

Macbook Pro

2.6 GHz 6-Core Intel Core i7.

Lightroom 13.1

Sean McCormack

Community Expert

I've seen this occasionally and usually restarting Lightroom Classic corrects it for me. It's not predictable. Shift + Option on restart is for resetting preferences, which hasn't made a difference on this for me. I think it's something server side and it's pure bad luck when it goes wrong.

I was confused by your initial description because you only get the information block explaining Sync on first catalog launch. You don't need to see it every time. Once set it stays set.

Sean McCormack. Author of 'Essential Development 3'. Magazine Writer. Former Official Fuji X-Photographer.

D

derMueller

Known Participant

Try the suggestion from Rikk Flohr above with the config.lua file

Seit einiger Zeit startet bei mir die Syncronisation von Lightroom Classic nicht mehr automatisch. Zur Zeit nutzte ich V 13.1 das war aber schon bei den V 13 Versionen so, dort hatte ich aber noch deutlich mehr Probleme mit der Syncronsiation. Alle meine Anfragen beim Adobe Helpdesk liefen ins nichts, gehholfen haben nur die letzten updates. Meist fingen neue Mitarbeiter an alle Fragen nochmals zu stellen und lasen sich nicht in den Fall ein. Am Ende waren die englischsprachigen Spezialisten dran, die tatsächliche andere Fragen stellten aber auch keine echte Lösung fanden. Rückrufe die diese ankündigten erfolgten niemals. Vom Service bin ich extrems enttäuscht !

Nun scheinen sich die Probleme auf den nicht erfolgenden automatischen Start der Syncronisation zu beschränken. Mein Work-Arround, Sync pausieren und nach ein paar Sekunden Sync wieder starten. Danach funktionierts bis zum nächsten LRc Start. Hat jemand einen Tipp was man noch machen könnte ?

Rikk Flohr_Photography

Community Manager

For those on the thread who are experiencing the issue, the Lightroom Classic team has asked if you could perform the following test.

Close Lightroom Classic

Navigate to:
On Mac: ~/Library/Application Support/Adobe/Lightroom/config.lua
On Windows: C:\Documents and Settings\username\Application Data\Adobe\Lightroom\config.lua

If the config.lua file does not exist, you can create it with a text editor. Insert into that config.lua file this line:
Features.forceSyncInit = true

Save the file and restart Lightroom Classic.

Any difference?

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

File didn't exist.

Created it.

Inserted the text line.

(Re)started LrC.

Made no difference.

I'm going to DM you the link to the zip file with the diagnostic report.

Rikk Flohr_Photography

Community Manager

I've grabbed the link and forwarded it to the team for download. Please leave the log up at least two weeks before pulling it down.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Engineering is requesting:

From LrC 13.1

Go to Settings/Preferences
"Lightroom Sync" tab
Hold down the [Opt] and generate the [Generate Diagnostic Report]
Share with us the resultant log.

Thanks for your assistance

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

How do we share the resulting .zip file?...

J

jnwbr

Inspiring

Same question about sharing.

After 3 quits and restarts of LR, the sync marks returned. Then after a while going back and forth between other programs, they disappeared. 3 more restarts and nothing. This is ridiculous.

Rikk Flohr_Photography

Community Manager

We've at least three persons in this state now, and I've merged the threads together and forwarded this thread to engineering for review.

Rikk Flohr: Adobe Photography Org

Rikk Flohr_Photography

Community Manager

Greetings,

I'm not able to discern any specific bug from your descriptions. I am syncing from 13.0.1 using Sonoma, to the cloud and multiple devices with no issues. The catalog is about 400K, and in the past 20 days, I have had my number of items synced vary between 17K and 28K as collections have been brought in and out of the sync bucket. I've experienced no stuck syncs on any device.

I would recommend contacting a Tier 2 support agent and work with them on restoring your sync service. Sync is one of those things that is pretty easy to fix when I am at the computer, takes longer via phone, and is glacial when attempting over a forum.

Standard troubleshooting would apply in your situation. Determine where the sync fails, Local, Cloud, Destination Device and then work on that device to restore service.

Regarding
"Can someone from Adobe at least acknowledge this problem, as 12 other users have upvoted this post."

This statement is likely not accurate. There are rogue bots at work upvoting posts. See: https://community.adobe.com/t5/lightroom-classic-discussions/bots-generating-bogus-upvotes/m-p/14210336 All that can be said right now is that between 1 and 12 persons have legitimately upvoted your post. The Forum team is working on resolving this issue.

There are several Community Experts who are quite adept at chasing Sync issues.

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

Thanks for your reply. However, it doesn't help at all. Why not? Because Sync works normally, but only after unpausing it manually, whilst the icon in the upper right corner says "all green, all good". So, to re-write it once again:

1. I start up LrC. Cloud Sync icon in upper right corner says all is OK. But it's not!...
2. It's not OK because none of my synced collections actually show the double arrow nor the small square (for unsynced collections) to the left of the name of the collections in the left part of the user interface under Collections. There are no error messages anywher, not in the Cloud Sync icon, not in the Sync tab of Preferences, not in Lightroom on the Web!
3. ONLY when I manually go to the Cloud Sync icon and CLICK to PAUSE the Sync, all the double arrows and small squares re-appear to the left of the Collection names. And ONLY when I of course UNPAUSE it, Sync happens again.

So it's not the actual syncing that's not working, it's the fact that somehow LrC thinks everything is ok with my Synced Collections and that Sync is ON, whilst it is not.

Strange thing is also that "Libraries" in the CC app erratically are on Paused Sync as well! Once they're fine, once they're not.

I have tried every trick out of the book already: rebuilding the sync database, deleting all sync data and start again, deleting the LrC preference file(s), re-installing LrC, repairing and then also reinstalling the CC app. Nothing helps. Syncing in LrC is switched off by default, so to say, whenever I restart LrC. Otherwise, pausing and unpausing Sync makes Syncing work OK (seemingly).

Rikk Flohr_Photography

Community Manager

Based on the list of things you've done, the next step is to use Adobe Cleaner to remove all Adobe Products and reinstall them from scratch completely. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html?PID=7221644

I would expect this to be an artifact of App Configuration and have nothing to do with the Sync data.

Of course this step needs to be accompanied by appropriate backups.

Rikk Flohr: Adobe Photography Org

The Keeper of the GardenAuthor

Inspiring

Update:

1. Syncing Collections to the Cloud is still broken.
2. Pausing the Sync in LrC makes the Sync Arrows and all the other Sync options re-appear, but upon closing and restarting LrC, the bug is there again...
3. Weird thing that I noticed and possibly related to the problem: In the Creative Cloud desktop App, Syncing Libraries has been set to Paused! I can "unpause" it and upon doing so everything seems OK, but closing the CC app and restarting it makes the problem come back: Syncing Libraries is paused!...

Can someone from Adobe at least acknowledge this problem, as 12 other users have upvoted this post. There seems to be no easy solution. I've already tried things like Rebuilding the Sync database, Deleting all Sync data, Checking for errors in Lightroom on the Web (none present), Deleting the Lr on the Web Library, ... all to no avail. Syncing Collections from LrC to the Adobe Cloud is still unavailable without "Pausing" it and then "Starting" it again, but the bug returns as soon as LrC is restarted.

R

richardplondon

Community Expert

just to check - when "closing the CC app", you are not signing out?

The Keeper of the GardenAuthor

Inspiring

No, I'm not checking out when I close the CC app.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded